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Accountability: Does It Make You Cringe?


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Title: Accountability: Does It Make You Cringe?

  • Accountability
  • What Does It Really Mean?

Donna Price Debora McLaughlin
Dont Run!
  • Accountability isnt a word to run from
  • But rather it is a concept to embrace.

Does it make you think of keeping score?
  • Well, for many that is exactly what happens. 
    They cringe, they avoid, they walk away. 
  • But really, we all want people that are
    accountable in our lives and in our businesses.

What does it mean? 
  • Accountability is taking responsibility for what
    you say you are going to do.  It means following
    through.  But first there are some things that
    have to happen in order for accountability to be
    all that it is cracked up to be. 

First, there have to be clear goals and
  •  When you have a clearly stated, measurable goal
    that you as the person responsible understands,
    then you take that goal on and take
    responsibility for it.  When goals are unclear or
    wishy, washy it is impossible to be responsible
    for the goal but it is not trackable or

  • For instance, if you have a business goal of
    improving the workplace for staff it is a totally
    subjective and wide open goal.  It is open for
    interpretation and can look like many different
    things. What it means to you can be totally
    different from what it means for your peers or
    your boss or the owner of the company.  Before
    you take one more step into action, you need

  • A more clearly stated goal that you could
    actually implement might be  to improve the
    workplace by providing consistent, daily duty
    free lunch breaks.  Now you can create a strategy
    for implementing this.  You know that you have to
    create a schedule, figure out how to free people
    up and then you can implement. 

  • But the goal could also mean, improve the
    workplace by creating an action plan for each
    staff member with measurable goals, clearly
    outlined actions and weekly review meetings. This
    too, is measurable and actionable.  But there
    might still be questions that you have as you
    start to implement.

That is part of your accountability
  • Gaining clarity at the beginning of
    implementation and throughout. 
  • When a new question comes up, ask. 
  • Ask for clarity. 
  • A workplace that encourages accountability and
    expects it is one that also knows that there must
    be room for ongoing communication about goals and

Staff must know from leaders that they are
allowed and expected to ask for further
  • and that it in no way means that they are not
    being responsible or accountable.  Actually, it
    means just the opposite.  That they are!

Leaders must lead the way to accountability and
  • by themselves showing that they are open to
    questions, open to providing answers and they
    too, at times, will need to ask for clarification
    or more information in order to be accountable

Accountability becomes a cultural norm
  • within the workplace when individuals are given
    the space to take on responsibility and to expect
    clear communications about each task.

To Learn More About Accountability Visit
  • http//

Copyright 2011 Real World Leaders
InstituteDonna Price Debora McLaughlin