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Issue Management System Software

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Pointinsight offers issue management software and issue tracking tools to efficiently manage issues in companies.We develop software to manage stakeholder relationships and issues. Our software is built upon the popular Microsoft SharePoint. – PowerPoint PPT presentation

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Title: Issue Management System Software


1
PointInsight
  • Issue Management Software

2
About Us
  • PointInsight provides a simple, easy to use,
    customizable web based business process portal
    that streamlines the tasks, issues and projects
    life cycle management.It is especially designed
    to automate and streamline IT services, help desk
    and customer support processes. PointInsight
    also provides an integrated knowledge base with
    built-in customizable search feature for instant
    business intelligence features such as alerts,
    reports and emails.

3
Industries Served
  • We have customized PointInsight solutions that
    reflect our deep understanding of your industry.
  • Our solution is 100 web based. You can count on
    PointInsight for quality, consistency, and deep
    insight throughout every phase of your various
    business operations.
  • PointInsight Issue Management solution serves the
    needs of a variety of traditional and hi-tech
    products and services industry.

4
  • Health Care Services

5
About the Company
Over 50,000 healthcare facilities and physician
practices rely on Provider to help them enhance
the safety, quality, and efficiency of their
operations and provide high quality care to their
patients. Provider is a significant distributor
of pharmaceuticals in the United States today.
Provider also applies their distribution,
sourcing and logistics capabilities to furnish
healthcare providers with branded and Provider
private label medical surgical supplies,
equipment and related services.

6
Problem
  • The Company has multiple forms for tracking
    and managing developing issues Excel
    spreadsheets, SharePoint issues tracking
    spreadsheets, an RFI system, SharePoint action
    item logs, MSOutlook task lists and information
    transfer via email. The need for an issue
    management system stemmed from the requirement to
    ensure that engineering deliverables are reviewed
    by the right people at the right time, that those
    deliverables are approved based on the review
    comments and that the review comments are tracked
    through resolution.

7
Solution
  • The PointInsight software was able to
    accommodate all of the Companys requirements for
    hierarchical project management. The ability to
    create reports based on the hierarchical criteria
    has been a boon to the project management group.
    Sorting issues by various requirements,
    monitoring progress of issues, and eliminating
    the management of the various project lists (word
    docs, spreadsheets, email, etc.) by utilizing a
    central source of truth concept is enabling the
    Company to manage their projects efficiently.

8
Results
  • Consistency of Project Management Approach with
    Customers
  • Visibility into Customer Projects
  • Streamlining the Issue Management Process for
    Quick Issue Resolution

9
  • Oil and Energy

10
About the Company
  • The Company is a subsidiary of the third-largest
    integrated Energy Corporation in the United
    States, based on market capitalization, oil and
    natural gas reserves.
  • Headquartered in Houston, Texas, the Energy
    Corporation has operations in more than 30
    countries and more than 30,000 employees. The
    subsidiary company is well-known as Alaskas No.
    1 Oil Producer, Gas Producer and Explorer.

11
Problem
  • PointInsight provides a simple, easy to use,
    customizable web based business process portal
    that streamlines the tasks, issues and projects
    life cycle management.It is especially designed
    to automate and streamline IT services, help desk
    and customer support processes. PointInsight
    also provides an integrated knowledge base with
    built-in customizable search feature for instant
    business intelligence features such as alerts,
    reports and emails.

12
Solution
  • PointInsight provides a simple, easy to use,
    customizable web based business process portal
    that streamlines the tasks, issues and projects
    life cycle management.It is especially designed
    to automate and streamline IT services, help desk
    and customer support processes. PointInsight
    also provides an integrated knowledge base with
    built-in customizable search feature for instant
    business intelligence features such as alerts,
    reports and emails.

13
Results
  • Issue Identification Prioritization
  • Collaborative Workspace
  • Flexible Reporting
  • Track, Monitor Control
  • Audit Trails Accountability

14
  • IT Services

15
About the Company
  • As a global leader in providing mission
    critical business environments, the Company
    designs, builds, and manages IT solutions for
    businesses and governments who have no room for
    error. The Company has a deep understanding of
    high-volume, transaction-intensive, secure
    computing and can deliver operational
    efficiencies, reduced complexity and increased
    productivity to its customers.
  • The Company manages data centers, critical
    applications, and supports end users of some of
    the largest public and private entities. Their
    combined expertise includes, consulting, systems
    integration, outsourcing, infrastructure, and
    server technology.

16
Problem
  • The company was using multiple applications
    each with its own database elements to address
    day to day tasks related to software product
    development, bug/defect tracking, help desk
    ticketing and support maintenance.
  • The Company was looking for a solution that
    stored centrally all the problems and tasks that
    stemmed from their core business operational
    projects. The Company required a scalable
    solution that would respond to their growing
    global needs. A leadership team was established
    to assess the various concerns arising from using
    fragmented solutions that have tremendous
    negative impacts at all stages of the project
    management process.

17
Solution
  • The PointInsight Issue Management platform
    provided the Company with a flexible and
    customizable framework for developing their own
    internal issue management process.
  • The core capabilities of PointInsight include
    approvals, notifications, email integration,
    dashboard views and executive reporting that
    highlights the impact levels on key.

18
Results
  • Real-time Dashboard Portal
  • Flexible work structure and issue management
    process work flow
  • Standard Reports Enterprise Reporting
  • Across Locations, Organizations, Divisions,
    Projects

19
  • Public Services

20
About the Company
  • The Department of Health Community Nutrition
    Services Division supports public health
    nutrition throughout the State through a Special
    Supplemental Nutrition Program for women, infants
    and children. The Program provides nutrition
    education, adult and infant health promotion and
    support, supplemental nutritious foods and
    counseling at local clinics. It also offers
    health screening and referrals to other welfare,
    and social services for the State.The Program
    seeks to serve the needs of its participants
    obtaining approved foods through the nearly 800
    retail stores and authorized military
    commissaries.

21
Problem
  • The Health Department team needed a Help Desk
    Management System to track and manage requests,
    route them to the appropriate individuals and
    teams, coordinate their resolution and monitor
    activity to ensure that all requests were
    resolved. With budgetary constraints, the
    Department needed to operate effectively and
    efficiently to serve the community needs.
  • Each team in the Department tried to satisfy
    these needs using multiple applications across
    divisions but was impeded by the use of
    fragmented applications, lack of substantial
    workflow definition and automation, and
    additional costs pertaining to licensing policies

22
Solution
  • PointInsight reduced response times for the
    Department by immediately notifying assignees and
    approvers, rather than waiting for manual
    assignments to inform them. The issue owners are
    able to modify work orders from anywhere and help
    desk team members can update the status remotely.
  • Through the use of PointInsight, the help desk
    team can now spend less time coordinating with
    the other teams. Instead they can dedicate their
    time to tracking and address program participants
    problems in an efficient manner and simply
    escalate it to the relevant teams for immediate
    response.

23
Results
  • Proactively address situations and resolution
  • Visibility into recurring and critical help desk
    issues
  • Enhanced teamwork collaboration

24
PointInsight Technical Architecture
25
Why PointInsight?
  • Customizable Configurable.
  • User-Friendly Interface.
  • Simple Easy to Use
  • Flexible Pricing Structure
  • Rapid Issue Resolution

26
Contact Us
  • Address
  • 2731 S Alameda Street
  • Los Angeles, CA 90058
  • Tel (818) 700-2920
  • Fax (818) 700-2648
  • Customer Support (866) 9-ISSUES (947-7837)
  • E-mail info_at_pointinsight.com

27
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