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Enterprise & Global Mgt of Information Technology

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Title: Enterprise & Global Mgt of Information Technology


1
Enterprise Global Mgt of Information Technology
2
Objectives
  • Explain the effect on global e-business strategy
    and the trends toward a transnational business
    strategy by international business organizations.
  • Identify cultural, political, and geoeconomic
    challenges that confront managers in the
    management of global information technologies.

3
Section I
Managing Information Technology
4
Managing Information Technology
  • Three major components
  • Managing the joint development and implementation
    of e-business and IT strategies
  • Managing the development of e-business
    applications and the research implementation of
    new IT
  • Managing the IT processes, professionals,
    subunits with the IT organization IS function

5
Managing IT
6
Managing the IS Function
  • Organizing IT
  • Centralization
  • Decentralization
  • Latest trend, hybrid

7
Managing the IS Function (continued)
  • Managing Application Development
  • Involves managing activities such as
  • systems analysis and design
  • prototyping
  • applications programming
  • project management
  • quality assurance
  • systems maintenance

8
Managing the IS Function (continued)
  • Managing IS Operations
  • Managing the use of hardware, software, network,
    and personnel resources in data centers/computer
    centers within an organization
  • Managing IS operations (continued)
  • Operational activities requiring management
  • Computer systems operations
  • Network management
  • Production control
  • Production support

9
Managing the IS Function (continued)
  • Managing IS Operations (continued)
  • System Performance Monitors
  • Monitor processing of computer jobs
  • Helps develop a planned schedule
  • Produce detailed stats for planning and control
    of computing capacity
  • Chargeback systems
  • Process control

10
Human Resource Management of IT
  • Recruit qualified personnel
  • Develop, organize, and direct the capabilities of
    existing personnel
  • Train employees
  • Design career paths and set salary and wage levels

11
Management Roles
12
Managing the IS Function (continued)
  • The CIO and Other IT Executives
  • Chief Information Officer (CIO)
  • Oversees all use of IT in many companies.
  • Brings the IT function into alignment with
    strategic business goals
  • Concentrates on business/IT planning and strategy
  • Helps develop strategic uses of IT in e-business
    and e-commerce

13
Managing the IS Function (continued)
  • Technology Management
  • All IT must be managed as a technology platform
    for integrated e-business and e-commerce systems
  • May assign a Chief Technology Officer (CTO)
  • In charge of all IT planning and deployment

14
Managing the IS Function (continued)
  • Managing User Services
  • Functions to support and manage end user and
    workgroup computing
  • Provides both opportunities and problems for
    business unit managers
  • Help desks
  • Establish and enforce policies

15
Failures in IT Management
  • IT is not being used effectively by companies
    that use IT primarily to computerize traditional
    business processes, instead of using it for
    innovative e-business processes
  • IT is not being used efficiently by IS that
    provide poor response times and frequent down
    times or when application development projects
    are not managed properly

16
Failures in IT Management (continued)
  • Management Involvement and Governance
  • Senior management needs to be involved in
    critical business/IT decisions to optimize the
    business value and performance of the IT
    function.
  • Requires development of governance structures
    that encourage active participation in planning
    and controlling the business uses of IT.

17
Section II
  • Managing Global IT

18
The International Dimension
  • A vital part of managing an e-business enterprise
    in the internetworked global economies and
    markets of today.

19
Global IT Management
20
Thank You
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