RETENTION

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RETENTION
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RETENTION

• A member saved is a treasure to be guarded!

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RETENTION

• Imagine you're trying to fill a bucket with
  water. Every drop you put in should increase its
  contents, but if there's a leak then you may end
  up losing more water than you gain.
• Think of membership in the same way every new
  Knight you add won't help your membership
  increase and grow stronger if you lose existing
  members.

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RETENTION GOALS

• Action Plan
• Retention Strategy

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ACTION PLAN

• Encourage member to get involved in a council
  activity
• Escort member to 2nd and 3rd Degrees
• Encourage member to bring his family to Council
  socials

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RETENTIONTHE NEXT STEP

• There is a 75 Retention rate once a knight takes
  his 3rd Degree
• Each council MUST have an active Retention
  Committee

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RETENTION COMMITTEE

• Grand Knight
• Membership Chairman
• Three Trustees
• Proposer/Mentor

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RETENTION COMMITTEE DUTIES

• Promote Supreme State retention policies
• Work with the Financial Secretary to identify
  members in need of personal contact
• Review membership records monthly to identify
  problems in a timely manner
• Develop a script and conduct training

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ATTENTION RETENTION!

• Recognize symptoms
• Member is rarely seen at functions
• Formerly active member suddenly stops coming to
  meetings
• Member is reluctant to advance in degrees
• Financial delinquency

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SAVE ME!

• Determine whats the problem
• In arrears
• Amnesty
• Reduce amount owed
• Medical problems
• May qualify for exemption from dues based on
  disability
• Check to see if member qualifies for HLM
• Check Social Security Death index to ensure that
  your member is not deceased

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GET ME OUT OF HERE!!!

• Member no longer wants to be a Knight
• Withdrawal
• Suspension
• State Deputy requests that members less than 12
  months in arrears NOT be suspended
• Specific process

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UNDERSTANDING THE PROCESS

• December 15 dues notices issued
• Thirty days later second notice
• Thirty days after 2nd notice Knight Alert
  letter
• Financial Secretary prepares Retention Worksheet
  and forwards to Retention Committee

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UNDERSTANDING THE PROCESS (cont.)

• GK instructs FS to submit Form1845 Notice of
  Intent to Suspend
• 60-day waiting period
• FS submits Form 100 to Supreme to suspend member
• Member suspended

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RETENTION

• Questions ??