Community Hospital Patient Satisfaction Survey Results

1
Community HospitalPatient SatisfactionSurvey
Results

• Compiled by Mountain States Group, Inc.

2
Demographic Information

• 66 were from zip code 55555 and 34 were from
  44444
• All age ranges were equally represented (12
  each)
• 51.5 were male and 46.5 were female
• 63.5 were married and 35 were unmarried
• 28 had annual incomes of less than 30,000
• 25 had annual incomes greater than 50,000

3
Emergency Department
4
Admission/Discharge Services
5
Nursing Services
6
Nursing Services (cont.)
7
Physician Services
8
Nutritional Services
9
Diagnostic Services
10
Accomodations/Physical Facility
11
Comparisons by Services
12
Summary

• Overall satisfaction was 2.37
• 85.5 would recommend Community Hospital to
  others
• Most satisfied with nursing services provided on
  the 3 to 11 shift
• Least satisfied with nutritional services