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Annex 2: Site Visits ProMed Royal Oak Hub Ann Arbor District Library Eastern Michigan University

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ProMed Royal Oak Hub. Ann Arbor District Library. Eastern Michigan University. Daniel Bolger P.E. July October 2008. ProMed Royal Oak Hub ... – PowerPoint PPT presentation

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Title: Annex 2: Site Visits ProMed Royal Oak Hub Ann Arbor District Library Eastern Michigan University


1
Annex 2 Site Visits ProMed Royal Oak Hub Ann
Arbor District Library Eastern Michigan University
  • Daniel Bolger P.E.
  • July October 2008

2
ProMed Royal Oak Hub
3
Royal Oak Sort - Afternoon and Evening
  • Seventy local drivers bring in library materials
    for sorting by hub and local delivery routes.
    Label size and clarity are very important to
    accurate sorting.

4
Royal Oak Sort
  • When tubs are filled, they are placed on a skid
    destined for a specific hub or route. This is the
    final sort for some specific high volume
    libraries.

5
Label Size and Font
  • Sorting error chances are significantly reduced
    with the labels on the left. Lighting at cross
    docks is generally low.

6
ProMed Hubs
  • Grayling 100
  • UP 101
  • Grand Rapids 200
  • Kalamazoo 300
  • Flint 400
  • Royal Oak 500
  • Lansing 600
  • Jackson 700
  • With exception of the Upper Peninsula, all
    materials picked up today will be delivered the
    next business day to libraries with five day per
    week service.

7
Labels, NoPack and Envelope Examples
  • A six month study is underway to determine
    benefits and costs. Note ease of sorting the
    materials on the left .

8
Transfers between Hubs
  • Large trucks transfer palletized and shrink
    wrapped unit loads between all hubs nightly.
    Todays pickups will be delivered the next
    business day to all lower Michigan points.

9
Shared Distribution System
  • A wide variety of other merchandise is delivered
    by ProMed throughout Michigan. A shared
    distribution network is most efficient for
    serving participants.

10
Labels of another customer
  • These carton labels identify the ProMed hub very
    clearly. An excellent label example.

11
Morning Organized Chaos
  • A team effort gets all the vehicles loaded and
    accounted for. The dock ends up clear.

12
70 vehicles are loaded in two hours ………………….
at Royal Oak
13
MeLCat at Ann Arbor District Library
14
Download all requests review
  • Sorting slips by floor and Lean routing sequence
    significantly reduces picking time.

15
Picking the requested books
  • Checking for the exact bar code is challenging
    when the library has many copies. Process to
    substitute others is cumbersome.

16
Books are staged by library
  • Multiple books going to a single destination are
    grouped to facilitate transfer to in-transit
    status and packing.

17
Next step after placing in transit
  • Recycled boxes are used for larger shipments to a
    single destination. One label. CDs and No-Pack
    are processed in accord with the study.

18
ProMeds William arrives
  • A typical days receiving arrives about 11 AM.
    Staged outbound materials are behind William.

19
A typical outbound day
  • Totes or bags usually contain multiple library
    items. Boxes are for specific libraries and flow
    through ProMeds handling.

20
Ready to roll on to next stop
  • Each vehicle may have up to 70 stops. Driver
    knowledge of each route is critical to customer
    service.

21
RFID Tags speed processing
  • Check In and allocation to on hand orders is very
    efficient with RFID. Verification that Check In
    is accomplished avoids tracing issues later.

22
Patron requests destined for pickup area
  • Privacy information is marked out on the slip and
    materials are placed in the patron pickup area.
    Possible systems improvements?

23
Dedicated transport
  • This fuel efficient vehicle transports materials
    between Downtown and branches. Great Advertising!

24
Branch Processing Steps
  • Received MeLCat materials are directed from
    Downtown to the branches for check in. Outbound
    MeLCat from branches are sent Downtown to be
    processed and sent out via ProMed.

25
Lean Process at AADL
  • This photo shows the area designated for
    processing all books other than MeLCat

26
Lean Process boosts efficiency
  • Lean Process techniques are applicable to
    libraries of all sizes to reduce time and effort.
    The benefits gained in other areas of AADL also
    have potential benefits for MeLCat . Scale to
    library size is essential.

27
Eastern Michigan University Library
  • A very practical and impressive facility for the
    students, faculty and staff.

28
MeLCat Requests Start Here
  • Requests are screened and assigned to a student
    staff member for pulling and processing.

29
EMUs Automated Storage
30
EMU High Rise Storage System
  • A substantial portion of the materials are stored
    in the secure high rise storage system. Others
    are in conventional stacks.

31
Secure Storage
  • The bins are transferred between the racks and a
    loading/unloading station by the automated cranes.

32
The Bins
  • The computer knows the exact location of every
    item…. If the staff follows the process

33
Storage Bins
  • Materials are secure, cool and out of the
    sunlight as well as under controlled access.

34
Book Bands for Identification
  • Student staff members prepare book bands and
    process for shipment.

35
Backup Tracking Records
  • A copy of the paging slip provides hard copy
    backup to computer tracking.

36
MeLCat Items Received
  • Book bands are printed for MeLCat books going to
    EMU patrons.

37
Printed Band
  • Book bands are applied in a manner that does not
    affect the book cover.

38
ILL Materials
  • Received materials ready for transport to the
    patron checkout area.

39
Holding Area
  • Holds are sorted by patron name in alphabetical
    order. Staff member checks out items to patrons.

40
Library materials for return
  • Library staff places returned ILL materials on
    this shelf for return processing.

41
Clearing Patron Files Before Return
42
ProMeds Phil Delivers Daily
43
Daniel Bolger, P.E.
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