COMMUNICATION Debbie Williamson, Ed'D' North Carolina State University Information taken from Founda

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COMMUNICATIONDebbie Williamson, Ed.D.North
Carolina State UniversityInformation taken
fromFoundations of Sport and Exercise Psychology
by Weinberg and GouldNCAA Womens Basketball
Officiating Regional Clinic byDebbie Williamson
and Mary Struckhoff
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Communication

• Dimensions of Communication
• Sending and receiving messages
• Verbal and nonverbal messages

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Six Steps of Communication
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Communication

• Sending Messages
• Use eye contact
• Avoid potential distractions
• Reduce comments
• Check for understanding
• Receiving messages
• Blocks to effective listening
• Asking too many questions
• Giving advice
• Being judgmental
• Agreeing or disagreeing
• Using clichés

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• According to Highway Patrolman Sgt. Jeff Gordon,
  the chase that led to Mr. James and Mr.
  Thompsons arrest was triggered by a report from
  Lowes Home Improvement Store that said the men
  stole two saws valued at 1,000. The chase began
  in Smithfield where deputies followed the Dodge
  Charger for 50 miles at speeds exceeding 95 mph
  before the department called off the chase. State
  troopers assumed the chase where Mr. James led
  them down N.C. 42 where troopers initiated a PIT
  maneuver to stop the car.

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Communication

• Communication breakdowns
• Sender failures
• Contradictory messages
• Verbal vs. nonverbal messages
• Receiver failures
• Misinterpreting messages
• Failure to listen

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Communication

• Why Communication is Sometimes Ineffective
• Stress
• Passion
• Importance
• The receiver

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Communication

• Submissive Style Communication
• Allows others to dominate the conversation
• Seldom express own viewpoints
• Tend to express agreement
• Uncertain
• Avoids eye contact
• Avoids difficult issues
• Hates confrontations and conflict

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Communication

• Cooperative-Style Communication
• Straightforward
• Positive
• Takes initiative
• Direct and constructive
• Good listeners
• Focus on moving the team forward in a positive
  way

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Communication

• Developing Your Communication Skills
• Communicate with a positive approach
• 3 Reasons some use the negative approach
• Some have a HABIT of using the negative approach
• Unrealistic expectations- of acceptable and
  unacceptable behaviors.
• Short term success- some honestly believe that it
  gets the best results

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Communication

• Developing Your Communication Skills
• Communicate with a positive approach
• Provide honest, direct, and constructive messages
• Avoid sarcasms and put downs
• Dont sugarcoat the situation
• Respond to questions not statements

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Communication

• Developing Your Communication Skills
• Developing credibility
• Use a cooperative style
• Be knowledgeable/honest
• Be reliable, fair and consistent
• Express warmth, friendliness, acceptance, empathy
• Be dynamic, spontaneous, open
• Remain calm under pressure
• Use a positive approach

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Communication

• Developing Your Communication Skills
• Send messages high in information
• Provide specific information when answering
  questions
• Be certain you understand the reasons for a
  persons action before you judge their behavior
• Focus on the behaviors not on the person

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Communication

• Developing Your Communication Skills
• Communicating with consistency
• Follow through with what you say
• Avoid/discourage meaningless conversation
• Develop a sense of trust by being consistent

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Communication

• Developing Your Communication Skills
• Learning how to listen
• Show that you are interested in listening and
  trying to understand
• Check that you understand by repeating message
• Express empathy, not sympathy

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Communication

• Developing Your Communication Skills
• Categories of nonverbal communication
• Body motion
• Physical characteristics
• Touching behavior
• Voice characteristics
• Body position

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Communication

• Developing Your Communication Skills
• Improving your nonverbal communication
• Recognize how much of what you communicate is in
  the form of nonverbal messages
• Learn how to send and receive messages
  effectively
• by using and reading body position, body motion,
  voice characteristics, and touching behaviors

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Communication

• Developing Your Communication Skills
• Remember that what you DO speaks louder than what
  you SAY!

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Communication

• Confrontation
• Identify the problem
• Stop and think before acting
• Understand the other persons perspective
• Use an assertive style of confrontation
• Own your own messages
• Use supportive messages
• State your needs
• Be careful how you provide the solution

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COMMUNICATION SPECIFIC TO GAME PARTICIPANTS
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Communicating With Partners
Try saying Lets talk about that last play.
Tell me what you saw.

• Instead of saying
• You missed that call.

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Communicating With Partners

• Instead of saying
• You are not calling the same game as the two of
  us.

Try saying We as a crew dont appear to be on
the same page how can we fix that?
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Communicating With Partners

• Instead of saying
• You are talking way too much to the coaches.

Try saying We need to be mindful of how much
we talk to the coaches our actions might be
misinterpreted.
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Communicating WithHead Coaches VERBALS

• When we say
• I thought I saw your player do xyz.

They hear I really have no clue what just
happened.
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Communicating WithHead Coaches VERBALS

• When we say
• Thats not in my area, I cant call that.

They hear Im really not paying attention.
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Communicating WithHead Coaches VERBALS

• When we say
• I got blocked out on the play.

They hear I missed it because I was out of
position.
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Communicating WithHead Coaches VERBALS

• When we say
• GET IN YOUR BOX!
• SHUT-UP AND SIT DOWN!

They hear GET IN YOUR BOX! SHUT-UP AND SIT
DOWN!
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Communicating WithHead Coaches VERBALS

• When we say
• Its a 20-point game, were not calling that.

They hear The game is over, Ive put my
whistle away.
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Communicating WithHead Coaches VERBALS

• Preferred statements
• I saw the play this way
• I didnt see the play youre talking about, I
  was watching this match-up.
• My partner was on that play and will tell you
  what they saw when they are over here or during
  the next dead ball.

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Communicating WithHead Coaches NON-VERBALS

• When we
• Jog rather than sprint
• Sauntering rather than walking with a purpose

They see Cant keep up, game has passed you
by An attitude, we dont want to be there
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Communicating With Head Coaches NON-VERBALS

• When we
• Smile too much
• Never smile
• Arms crossed in front or on hips

They see We dont take this seriously Irritabl
e, too serious, no personality Defensive,
unapproachable
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Communicating With Head Coaches NON-VERBALS

• When we
• Frequently talk to partners
• Never talk to partners

They see We are distracted, unsure,
conspiring Not a team player, dont need and/or
like partners
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Communicating With Head Coaches NON-VERBALS

• When we
• Take every double whistle
• Give up every double whistle

They see Domineering, trying to take over the
game Too passive, not confident, unsure of calls

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Communicating With Head Coaches NON-VERBALS

• When we
• Have weak signals
• Have overly dramatic or emphatic signals

They see In over your head, timid, unsure of
self You are the show and want everyone to look
at you
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Communicating With Head Coaches NON-VERBALS

• When we
• Frequently talk to the opposing bench
• Constantly avoid bench areas

They see You like them better, you are
CHEATING No spine, paranoid, unapproachable
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COMMUNICATIONDebbie Williamson, Ed.D.North
Carolina State University