Setting Standards and Monitoring Quality for Online Learning

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• Setting Standards and Monitoring Quality for
  Online Learning
• Presentation to the League of Innovation
• Innovations 2005 Conference in NYC
• March 6, 2005

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History, Organization, Growth

• Project Eagle, July 1999
• - 5M in first grant
• - develop online courses and systems
• - created helpdesk and automated support
  systems and training
• - equipped Commons development centers

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History, Organization, Growth

• Historic agreement, Nov. 1999
• - centralized eCampus
• - one stop shop for courses, contacts, and
  services
• - guidelines for development and approval
• - class size and lab fees established

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History, Organization, Growth

• eCampus website

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History, Organization, Growth

• The Three Faces of eCampus- Development
• - Program Operations
• - Technical Support
• Clicks Supported by Bricks Philosophy

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The Results

• Meteoric Growth in enrollments

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The Results

• Meteoric Growth as of overall SSH
• - Spr. 2001 12,429 SSH (9.1)
• - Spr. 2002 17,828 SSH (12.3)
• - Spr. 2003 25,093 SSH (15.0)
• - Spr. 2004 32,204 SSH (18.3)

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The Results

• Meteoric Growth
• - number of classes/sections spring
  00 59 90 spring 01
  88 137 spring 02 136 208 spring
  03 244 425 spring 04
  309 558
• - geographically

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The Results

• Recognized for Quality 1 Program in US

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The Results

• External Evaluation of Eagle 8/04
• Project Eagle is an exceptional program that
  is providing a great service to the students and
  faculty of SPC. This program is accomplishing
  its goals efficiently and effectively and should
  be commended. This program can be held as an
  example to others interested in developing a
  significant presence in online higher education.

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Quality Initiatives

• Use of Full-Time Faculty/Central Staff
• Wall of Sound Academic and Student Support
  Services
• Review/Approval at the Highest Levels
• Development Checklist robust interaction and
  multimedia components
• Training Pathways to E-Learning
• Flexible Access Delivery Form

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Quality Initiatives

• Use of Full-Time Faculty/Central Staff
• Wall of Sound Academic and Student Support
  Services
• Review/Approval at the Highest Levels
• Development Checklist robust interaction and
  multimedia components
• Training Pathways to E-Learning
• Flexible Access Procedure

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Quality Initiatives

• Use of Full-Time Faculty/Central Staff
• Wall of Sound Academic and Student Support
  Services
• Review/Approval at the Highest Levels
• Development Checklist robust interaction and
  multimedia components
• Training Pathways to E-Learning
• Flexible Access Procedure

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Quality Initiatives

• Use of Full-Time Faculty/Central Staff
• Wall of Sound Academic and Student Support
  Services
• Review/Approval at the Highest Levels
• Development Checklist robust interaction and
  multimedia components
• Training Pathways to E-Learning
• Flexible Access Delivery Form

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Quality Initiatives

• Use of Full-Time Faculty/Central Staff
• Wall of Sound Academic and Student Support
  Services
• Review/Approval at the Highest Levels
• Development Checklist robust interaction and
  multimedia components
• Training Pathways to E-Learning
• Flexible Access Delivery Form

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Quality Initiatives, contd

• Mentoring
• SSI, On-Going Monitoring course review
• 3 Year Review Process
• On-Going Research/Best Practices
• Online Conduct Guidelines
• Policy on Expectations/Performance Targets
• Signature Courses Course Redesign

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Quality Initiatives, contd

• Mentoring
• SSI, On-Going Monitoring course review
• 3 Year Review Process
• On-Going Research/Best Practices
• Online Conduct Guidelines
• Policy on Expectations/Performance Targets
• Signature Courses Course Redesign

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Quality Initiatives, contd

• Mentoring
• SSI, On-Going Monitoring course review)
• 3 Year Review Process
• On-Going Research/Best Practices
• Online Conduct Guidelines
• Policy on Expectations/Performance Targets
• Signature Courses Course Redesign

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Quality Initiatives, contd

• Mentoring
• SSI, On-Going Monitoring course review)
• 3 Year Review Process
• On-Going Research/Best Practices
• Online Conduct Guidelines
• Policy on Expectations/Performance Targets
• Signature Courses Course Redesign

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Online Conduct Guidelines
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Quality Initiatives, contd

• Mentoring
• SSI, On-Going Monitoring course review)
• 3 Year Review Process
• On-Going Research/Best Practices
• Online Conduct Guidelines
• Policy on Expectations/Performance Targets
• Signature Courses Course Redesign

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Quality Initiatives, contd

• Mentoring
• SSI, On-Going Monitoring course review)
• 3 Year Review Process
• On-Going Research/Best Practices
• Online Conduct Guidelines
• Policy on Expectations/Performance Targets
• Signature Courses Course Redesign

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Unresolved Quality Issues

• Is the bar higher for online?
• Testing Plagarism (turnitin.com)
• What cant be offered online without compromising
  quality?
• Needed changes in policy (office hours, contact
  hours, facilities funding)
• New technology new definitions?- wireless -
  universal high speed access- unlimited bandwidth
  and storage - PSI

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Websites Referenced

• Project Eagle (for forms, procedures, and access
  to BEEPs)www.spcollege.edu/eagle
• eCampus http//e.spcollege.edu
• For a copy of this presentation
  w/linkswww.spcollege.edu/eagle/presentations.htm

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• Thank You! Questions?
• James Olliver, Provost
• Seminole and eCampus
• St. Petersburg College
• olliver.james_at_spcollege.edu