Toner Training

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Branded Replacement Cartridge
Program Presented By
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IBM Branded HP Replacement Cartridges
IBM - the value added alternativeIBM is
offering its customers a high value and quality
alternative to expensive HP LaserJet Toner
Cartridges.IBMs worldwide partner is The
Turbon Group The Turbon Group is the leading
manufacturer of Compatible Laser Cartridges. The
products are produced, sold, and distributed by
The Turbon Group.
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IBM Branded HP Replacement Cartridges

• Why has IBM launched a range of
• Replacement Toner Cartridges for use
• on the major HP LaserJet printers ?

To provide customers with a high quality economic
alternative to high priced HP cartridges.
Customers will save money with the comfort of IBM
quality.
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IBM Branded HP Replacement Cartridges

• History
• IBM
• 1924 Foundation of IBM, International Business
  Machines Corp.
• 1931 Launch of the 600 Series calculators
• 1933 IBM evolves into the manufacture of
  typewriters
• 1981 Launch of the IBM PC.
• 1992 Launch of the ThinkPad
• Numerous technical innovations in the IT world
  introduced by IBM until today
• The Replacement Cartridge Program
• 2002 Key IBM strategy to compete with HP
• Provide substantial customer savings with
  recognition, reliability, and quality of the IBM
  brand
• Oct 2003 Launched with 10 models (Asia in early
  2004)
• Sep 2004 Roll-out of 6 additional products
• Apr 2006 7 new skus introduced

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Current Product Offering
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New Products Under Development
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Why IBM and Turbon?
Manufacturing Excellence Product Expertise
Market Insight Business Solutions
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The IBM Brand

• The IBM brand is among the most recognized and
  valuable brands in the world
• Customers view of what IBM means
• Dependable
• Trustworthy
• Leadership
• Helping Customers Succeed
• Safe and Reliable Choice

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The Turbon Group Background

• For over 40 years Turbon is globally a leading
  producer of imaging supplies (laser, inkjet,
  impact, TTR, etc.) with strong quality,
  manufacturing, logistics and market position in
  the US, Europe and Asia.
• Turbon sells broadly into all of the
  business-to-business channels.
• Turbon has strong experience creating value-add
  programs/support for channel/private label
  partners.

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Turbons Sustainable Values

• Global, Scalable Manufacturing
• High-Quality Processes and Quality Control
  Systems
• Certifications according ISO 9001, ISO 14001 and
  Nordic Swan
• ISO 19752 testing procedures and IBM testing
  procedures as the new industry standard
• Proactive Marketing Support for Partners
• Collection Programs for Empties
• Full Product Line
• Integrated Operations to Control Component Supply

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Toner Cartridge Expertise - IBM and Turbon in
joint product development

• Training certification program for all IBM
  cartridge operators
• Employees tested for toner handling, cartridge
  assembly/ disassembly, complex problem solving,
  troubleshooting printer maintenance
• Critical-to-function parts are replaced with new
  parts

• IBM Turbon work together on Quality Improvement
  Programs
• Random Quality Audits conducted by IBM

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Quality Manufacturing of IBM Products

• All raw materials specified are fully tested and
  approved.
• All technical and work procedures are regularly
  monitored by IBM and checked by internal and
  external Quality Controllers.
• Every cartridge is print tested to ensure
  customer satisfaction.
• Regular life and benchmark tests with OEM
  cartridges prove quality standards and give
  market insights.
• IBM cartridge testing is the most extensive in
  the industry

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Environmental Care with IBM Products

• No toxic chemicals are used in production
• Air samples tested to ensure no hazardous
  emissions
• Re-use of cartridges so they dont end up in
  landfills
• Turbon plants are ISO 14001 certified.
• Free return programs to help customers recycle
• Recovery and reuse of plastics, metals, toners
  for other market applications
• Product quality and reliability ensures much less
  than 1 returns
• Product life cycle managed with little waste

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IBM Products as Business Solution

• Business customers expect to purchase solutions.
• Supplies are becoming an integral part of service
  solution offerings.
• Purchasers of IBM products can rely on the
  source.
• IBM as a major brand is known for high quality
  and uncompromising customer support.
• Orientation to Total Cost of Printing puts
  acquisition focus on cost of imaging consumables
  component.
• IBM Replacement Toner Cartridges are the cost
  alternative on a high quality and value added
  level.