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Professional%20Certification:%20Solving%20Our%20Workforce%20Problems

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Title: Professional%20Certification:%20Solving%20Our%20Workforce%20Problems


1
Professional Certification Solving Our Workforce
Problems
2002 APTA Annual Meeting and Expo Las Vegas, NV
  • Presented By
  • David M. Stumpo
  • President/CEO

American Public Transit Exams Institute
2
Lack of Opportunity to Learn and Grow Is a Major
Reason for Employee Dissatisfaction
Focused Objectives
WHAT IS THE NEED The need for certified
educational and training programs to improve and
retain our workforce. WHY TRANSIT NEED THIS?
To provide the mechanism for management to
improve themselves and our industrys to be
prepared for the future through the development
of this standard.
American Public Transit Exams Institute
3
Unplanned Turnover Cost 3-5 Times Ones Annual
Salary
Focus on the Facts...
American Public Transit Exams Institute
4
Focus on the Facts...
Evolution starts somewhere
The Certified Transit Manager designations
represent broad transit industry
knowledge. CTBM, CTEM, CTDM, CTDVM, CTSCM,
CTCCM,CTFM Investing in the work force is the
right thing to do. Call our advisory staff
today to arrange for consultation about improving
our Transit Industry and improving the standards
for our Customers. Member of American Public
Transportation Association and the Canadian Urban
Transit Association
FACT 81 are lacking career path planning for
their workers
  • APTREX
  • Institute

Quality, Commitment, and Knowledge. Our
clients command recognition worldwide.
American Public Transit Exams Institute
5
Focus on the Facts...
  • Our Industry has 450,000 workers in North
    America
  • We served over 9.4 billion transit trips last
    year
  • There are about 6000 public transit systems
  • Under TEA-21 - over 5.7 Billion invested
  • About 50 of all management employees are front
    line
  • Lacking basic skills
  • Reading, Writing, Arithmetic
  • Analytical and Communications skills
  • Organizational and Leadership skills
  • Partnering was the most cost-effective method

FACT Almost 50 of organizations lack a
strategy to address retention.
American Public Transit Exams Institute
6
Workforce Initiatives
  • Partnering Program
  • Cooperative Agreements with
  • Atlas Katz Associates
  • DMT Group Dr. DiPalma
  • Franklin Covey
  • Leadership Dynamics Group
  • National Transit Institute
  • Develop new curriculum that has focus on
    Transit 101, 201, 301
  • A New Educational Game for Learning TranSMART
    101

FACT 83 of respondents stated that formal
orientation training helped retention and
motivated workers.
American Public Transit Exams Institute
7
What do the results tell us?
Skill Deficit Budgeting, Accounting, Finance,
Writing, Leadership, and Strategic Planning skills
Poor Succession Planning
American Public Transit Exams Institute
8
Approach and Needs
  • Position paper for FTA funding for Training and
    Development
  • The need for Re-authorization of Tea-21 in March
    2003
  • Jenna Dorn FTA Administrator is serious about
    Development
  • Ensure training dollars are spent to add value
  • Improve the necessary skills for supervisors and
    managers
  • Improve succession planning for all levels
  • Decrease operating cost through better
    Leadership

American Public Transit Exams Institute
9
Implementation for Systems
  • Implement Assessment/Development/Certification
  • Develop Training/Core courses to sync with goals
  • Include Recognition and Reward plan
  • Link to Performance Management system
  • View Training as essential for retaining
    employees
  • Create a self-learning environment that is
    reinforced
  • Communicate a realistic approach to
    implementation
  • Create the Standard as a culture not a program

American Public Transit Exams Institute
10
Final Thoughts
Endure Sustained Results for Transportation
  • We must reduce the GAPS because
  • Increased Pressure to reduce cost
  • Quick fixes are not valid
  • Competing Funds
  • We must take ACTION to
  • Develop Leadership Skillsthrough education
  • Retain our Workersthrough education
  • Reward and Recognizethrough education
  • Assess, Measure and ImplementCertification!

American Public Transit Exams Institute
11
Certification
Why Should one be Certified?
  • Professionally Recognized as a leader in the
    Industry
  • Accredited by the International Transit
    Certification Review Board
  • Demonstrates that one has the body of knowledge
    in the transit field
  • Offers a foundation for career development
  • Helps to promote the industry as a career choice
  • One's name published in the Who's Who in
    Certified Transit Professionals
  • Improved Satisfaction and Self-Esteem
  • Provides the basis for industry curriculum
    development
  • Honored with a Prestigious Certificate
  • Eligible to use the Certified designation and
    acronym for a period of 3-years
  • Includes motivation for employees to stay
    current in the field

American Public Transit Exams Institute
12
Transit Systems
Certified Transit Managers
  • AC Transit - Oakland, CA RTD
    - Denver, CO
  • SAMTRANS - San Carlos, CA MARTA -
    Atlanta, GA
  • METRO - Houston, TX COTA
    Columbus, OH
  • Booz-Allen - Newark, NJ and Vancouver, BC
  • OCTA - Orange County, CA MUNI -
    San Francisco, CA
  • AATA - Ann Arbor, MI
    NJT - Newark, NJ
  • VTA - San Jose, CA DART Dallas,
    TX
  • SUMMIT Frisco, CO CATS
    Charlotte, NC

American Public Transit Exams Institute
13
Thank You
  • American Public Transit Exams Institute
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