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Customer Value

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Customer Value – PowerPoint PPT presentation

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Title: Customer Value


1
(No Transcript)
2
Customer Value
Cooper Crouse-Hinds integrates a comprehensive
line of electrical and instrumentation products
with expert support, industry insights and local
availability to improve safety and productivity
in the most demanding industrial and commercial
environments worldwide.
2
3
Company Overview
Headquarters and one of 31 global facilities today
Headquarters and factory in the early 1920s
  • Worlds leading provider of electrical products
    and instrumentation for harsh and hazardous
    environments
  • Founded in 1897 in Syracuse, New York
  • Division of Cooper Industries
  • Global manufacturing, marketing, sales
    distribution
  • Portfolio of 100,000 electrical products
  • 2008 Sales 1.1 Billion
  • 4000 employees worldwide

4
Global Marketplace
  • In a worldwide marketplace, Cooper Crouse-Hinds
    provides solutions and products that are
    certified to meet local standards
  • Cooper Crouse-Hinds commitment to quality,
    engineering and service sets a global standard

ALL CONTINENTS One standard of quality,
engineering and service
5
Customer Segments
Broad diversification covering industrial and
commercial markets.
Broad diversification covering industrial and
commercial markets.
Manufacturing Pharmaceutical Metals Mining Pulp
Paper
Petrochemical Power Generation Energy
Exploration Wastewater Treatment
Alternative Fuels Food Processing Commercial
Construction
Our products are installed to perform reliably
under the most demanding conditions imaginable
5
6
Customer Challenges
  • Ensuring total safety to protect people and
    equipment
  • Maintaining a competitive advantage in a global
    marketplace

Cooper Crouse-Hinds products perform to the
highest standard of safety and productivity,
keeping people safe and plants running
6
7
Strategic Focus
Market Intelligence
Custom Solutions
Learning Management
INNOVATION
Certifications Testing
Lighting Layouts
Global Product Solutions
Intelligence Expertise
CRM System
Localized Assembly
Productivity Solutions
Cooper Customer Center
Strategic Growth Initiatives
Sales Operation Planning
Worldclass Reliability
Manufacturing Variance Program
New Product Technology
Implement globally consistent advancements that
strengthen our core competencies to enhance
customer safety and productivity
7
7
8
Strategic Focus
Global Product Solutions Comprehensive global
product solutions that fulfill local demand
worldwide
  • Global product offering manufactured to one
    standard of excellence
  • Innovative new products
  • Strategic Growth Initiatives (SGIs)

Worldwide Codes, Standards and Certifications
Posi-Max Portable Power Solution
Leading Global Market Share
Groundbreaking Innovation
IEC
NEC
The more demanding the environment, the likelier
you are to find our products at the very center
of operations
8
9
Strategic Focus
World-Class Reliability Unsurpassed world class
reliability in every product and service we offer
  • Global infrastructure and state of the art
    manufacturing
  • Pricing excellence
  • Sales Operating Planning (SOP)
  • Manufacturing Variance Program (MVP)

GLOBAL FOOTPRINT
Americas
Europe / Arabian Gulf
Asia Pacific
9
10
Strategic Focus
Intelligence Expertise Unrivaled intelligence
and expertise to help our customers make safe and
efficient product selections every time
  • New product support
  • KnowledgeBase Product Application support
  • Learning management
  • Customer relationship management
  • Lighting layout support

Explosionproof Demonstrations
Online University
Target Market Intelligence
10
10
11
Strategic Focus
Innovation Were committed to continuously
improving our products and processes to lower our
customers total cost of ownership without
sacrificing safety
  • Focused new product development to deliver
    solutions that
  • Install more quickly Operate more efficiently
  • Require less maintenance Provide built-in
    intelligence
  • Meet customers unique and specific requirements
  • New services programs that improve ease of
    doing business
  • Company-wide dedication to listening to our
    customers to understand their needs

Combining customer input with innovation allows
us to stay in step with our customers and ahead
of our competition
12
Appendix
  • Additional Front-End Slides
  • Channel Marketing
  • Product Portfolio
  • Customer Experience

13
Company Overview
Founded in 1833, Cooper's sustained level of
success is attributable to a constant focus on
innovation, evolving business practices while
maintaining the highest ethical standards, and
meeting customer needs.
13
14
Company Overview
  • Acquisitions Timeline

GH Technology Specialized Connectors (Now
Cooper Interconnect)
Thepitt Outlet Boxes
CEAG IEC Explosionproof
ICI Motor Control Power Distribution
WPI Specialized Connectors (Now Cooper
Interconnect)
2006
2007
2008
1996
1997
2004
Myers Commercial Hubs
MEDC Signals Alarms (Now Cooper Safety)
MTL Instruments Electronic Instrumentation
Protection
Synergistic acquisitions that expand and
reinforce our core strengths of world-class
reliability, global solutions, expertise,
innovation
15
Company Overview
  • Cooper Interconnect
  • One source for the design development of
    connectors, cable assemblies, and interconnect
    solutions
  • Cooper Crouse-Hinds Molded Products
  • GH Technology
  • WPI Interconnect Products
  • Primary markets include
  • Military / Aerospace Mining
  • Aircraft Commercial
  • Undersea Specialty

15
16
Company Overview
  • MTL Instruments Group
  • A world leader in the development and supply of
    open system electronic components and protection
    equipment for the process control industries.
  • Many of the worlds most critical processes are
    monitored, controlled or protected by MTL
    equipment.
  • Founded in 1971
  • 2007 Sales 200M
  • 900 employees
  • Headquarters in Luton, Bedfordshire, UK

17
Company Overview
MTL Product Scope
17
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18
Company Overview
  • MTL Core Competences

18
19
Company Overview
  • MTL Strategic Fit
  • Total solution for hazardous environments
  • Common relationships with key energy industry
    decision-makers
  • Access to new customers and industries
  • Technology sharing across Cooper and MTL
    platforms
  • Shared efforts with standards committees

Controlpanels
IndustrialEthernet IS PoE
Lighting, Fittings
Humanmachineinterfaces
Wireless
Plugs Receptacles
Surge protection
Signals,alarms
Intrinsicsafety
Enclosures,switches
Wireless technology
Cooper Crouse-Hinds
MTL
Portfolio of
Crouse-Hinds MTL can address the full
requirements of a harsh environment customer
20
Strategic Focus
  • Strategic Growth Initiatives
  • Focus on targeted markets and specific product
    solutions to accelerate mutual growth and
    profitability with our channel partners

Commercial Products
IEC - N. America
Custom Panelboards
Portable Power
Cable Glands
Enclosures
Molded Products
PRE-formance
21
Product Portfolio
22
Product Portfolio
  • Industrial Fittings Glands
  • Time-tested, innovative conduit fittings, cord
    connectors and cable glands move power where you
    need it simply and safely in any electrical
    installation

Complete offering covering global hazardous and
industrial applications
Conduit Bodies Cast Outlet Boxes Cast Device
Boxes Cable Glands Cord Connectors Junction
Boxes Enclosures
  • Sealing Fittings
  • Sealing Compound
  • Breathers Drains
  • Elbows Couplings
  • Hubs
  • Reducers
  • Unions

23
Product Portfolio
  • Industrial Lighting
  • Advanced technology, expert support, global
    certifications and an unmatched selection of
    proven solutions combine to deliver superior
    illumination, increased safety, and the lowest
    possible cost of ownership

Complete offering covering global hazardous and
industrial applications
High Intensity Discharge Induction LED
Fluorescent Incandescent Floodlights
Luminaire Hangers Portable Lighting Emergency
Lighting Signals Alarms Obstruction
Lighting Specialty Lighting
23
24
Product Portfolio
  • Control Apparatus / Switchgear
  • Innovative, intelligent NEC and IEC solutions
    safely and efficiently control power and protect
    circuits in explosive, wet, and corrosive
    environments worldwide

Complete offering covering global hazardous and
industrial applications
Motor Starters Circuit Breaker Enclosures Control
Stations Factory Sealed Controls Switch Rack
Assemblies
Premium Panelboards Value Panelboards Disconnect
Switches Instrument Housings Telephones Clocks
24
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Product Portfolio
  • Plugs Receptacles / Connectivity
  • Rugged construction, extensive configurations,
    custom capabilities and numerous interlocked
    designs provide safe and reliable NEC and IEC
    solutions for fixed or portable power applications

Complete offering covering global hazardous and
industrial applications
Circuit Breaking Plugs Receptacles Interlock
ed Receptacles IEC 309 Devices Back Boxes
Portable Power Solutions Molded
Products Specialty Plugs Connectors Cable Reels
25
26
Product Portfolio
  • Commercial Products
  • A complete solution combining reliability
    expertise in every product, providing you with
    labor and maintenance savings, simplified
    installation, and improved productivity

High quality products combined with service and
sales expertise
Steel, Aluminum and Malleable Iron
Fittings Steel Boxes and Covers PVC Boxes and
Covers Weatherproof Products Fiberglass Enclosures
  • Conduit Outlet Bodies
  • Liquidtight Fittings
  • PRE-formance
  • Myers Hubs
  • Zinc Die Cast Fittings

26
27
Product Portfolio
  • Productivity Solutions
  • A platform of smart, enabled products that
    optimize cost and performance and meet customer
    needs for information and interoperability

High quality products combined with service and
sales expertise
Wireless Gateways, Transmitters, Receivers and
Modems Secondary Process Seal with Rupture
Sensor Solar Modules
27
28
Global Footprint
  • Global Locations The Americas

Houston, TX Power Distribution
Syracuse, NY Global Headquarters NEC Products
LaGrange, NC Industrial Connectivity
Mexico City, Mexico NEC Products
Camarillo, CA Defense Connectivity
Roanoke, VA Distribution Center
Salem, NJ Specialty Connectivity
Ontario, CA Distribution Center
Meadowlands, PA Outlet Boxes
Mississauga, ON Distribution Center
Colorado, Ohio, Georgia, Texas, Alberta,
Ontario Mexico, Brazil, Caribbean Regional Sales
Offices
Amarillo, TX High Volume Foundry
Windsor, CT Airport Lighting
Global operations and infrastructure to support
global market
29
Global Footprint
  • Global Locations Europe / Arabian Gulf

Eberbach, Germany IEC Products
Germany, England, Spain, Belgium, Norway, Russia,
Netherlands, UAE, Saudi Arabia Regional Sales
Offices
Terrassa, Spain IEC Products
Sheerness, England EX-Enclosures
Luton, UK Electronic Components Protection
Equipment
Global operations and infrastructure to support
global market
29
30
Global Footprint
  • Global Locations Asia Pacific

Shanghai, China NEC and IEC Products Distribution
Center
China, Korea, Australia, Singapore, India,
Japan Regional Sales Offices
Seoul, Korea IEC Electrical Products
Smithfield, Australia IEC Electrical
Products Distribution Center
Global operations and infrastructure to support
global market
31
Channel Marketing
32
Advantage 09
  • Relationship management program for targeted
    full-line distributors
  • Drive results through planning, execution and
    consistent communication
  • Focus limited resources on supportive
    distributors
  • Saves time and speeds information delivery to
    channel partners
  • Joint business planning
  • Direct marketing
  • Training
  • Targeted promotions
  • Market Development Funds (formerly co-op)

Increase overall business performance
33
Advantage 09
Market Development Funds
  • Available to support activities that will jointly
    grow your business and our brand.
  • Promotions must be pre-approved by your Cooper
    Crouse-Hinds representative.
  • 50 reimbursement rule applies to most
    activities.

Market Development Funds a tool to grow the
business
34
Training
  • Global Training Program For Customer Facing
    Positions, Distributors, End Users
  • Solutions Applications
  • Online based courses
  • Person to person training
  • Desired Achievements
  • Support globalization
  • Provide on-demand training in any part of the
    world
  • Continue expertise in harsh and hazardous
    environments

Globally consistent comprehensive training
34
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Training
  • e-Learning Center
  • Interactive, self-paced modules provide training
    on industry basics and specific product
    technologies
  • 10 courses available to Distributor Partners
    through Cooper Customer Center (C3)
  • Individualized learning track monitors user
    progress
  • Quiz for each module and certificate of completion

36
Training
  • Person-to-Person Training
  • Facilitated by subject matter experts
  • Hands-on learning to facilitate training
  • State-of-the-art learning facilities
  • Shanghai, China
  • Houston, Texas
  • Mexico City
  • Eberbach, Germany
  • Dubai, UAE

New Explosionproof Demonstration Unit
New 35,000 square-foot industrial training
facility in Houston, TX
36
37
Thank you
Thank you for giving me the opportunity to
present our company and products today
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