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Baldrige National Quality Program

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Online self-assessment tool. Based on the Organizational Profile ... 2. Select seven champions, one for each. Criteria Category. ... – PowerPoint PPT presentation

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Title: Baldrige National Quality Program


1
BaldrigeNational Quality Program
Baldrige National Quality Program
Self-Assessment
2
Is Your Organization Ready?
  • It is never too early to begin using the
  • Baldrige Criteria for Performance
  • Excellence.

3
Presentation Overview
  • What is a Baldrige self-assessment?
  • Why self-assess?
  • What are some tools and approaches for
    self-assessment?
  • What resources are available?

4
Getting Started
  • Self-Assessment . . . What is it?
  • The first step toward achieving organizational
    improvement and performance excellence
  • A results-oriented review
  • Adaptable to the needs of each organization

5
Why Self-Assess?
  • Address a customer-/competitor- or budget- driven
    need to change
  • Keep pace with changes in industry
  • Maintain a leadership position
  • Enhance organizational learning
  • Align actions with organizations values
  • Create a sustainable organization
  • Improve performance

6
Benefits of Self-Assessment
  • Identify successes and opportunities for
    improvement
  • Jump-start a change initiative
  • Energize improvement initiatives
  • Energize the workforce
  • Focus your organization on common goals
  • Assess performance against the competition
  • Align your resources with your strategic
    objectives

7
Four Tools and Approaches
  • Use Are We Making Progress? and Are We Making
    Progress as Leaders?
  • Take the Easy Insight assessment
  • Complete the Organizational Profile
  • Answer the 18 Criteria Item title questions
  • Conduct a full self-assessment

8
Are We Making Progress? Questionnaires
  • Are We Making Progress?
  • Are We Making Progress as Leaders?
  • One questionnaire for workforce members, one for
    the leadership team
  • Seven-category framework
  • 40 statements, five-point scale

9
Benefits of Are We Making Progress?Questionnaire
s
  • Determine effectiveness of your communication of
    strategies, goals, and messages
  • Focus improvement and communication
  • Measure trust
  • Compare results
  • Modify questions to address specific needs

10
Easy Insight Take a First Step Toward a
Baldrige Self-Assessment
  • Online self-assessment tool
  • Based on the Organizational Profile

11
What is the Organizational Profile?
  • Preface to the Criteria
  • A series of questions to help you identify
  • The key influences on your organization
  • The key challenges your organization faces

12
How to Use Easy Insight
  • Examine each question in the Organizational
    Profile and determine if the question is
  • Easy to Answer
  • Possible to Answer
  • Difficult to Answer
  • Compare your answers to others

13
Benefits of Easy Insight
  • Determine readiness for a more thorough
    self-assessment
  • Reveal gaps and opportunities for improvement
  • Compare your organization to others
  • Assist with developing an action plan for
    improvement or preparing for a more complete
    self-assessment

14
Prepare the Organizational Profile
  • Organizational Profile
  • Purpose
  • Describe what is relevant and important
  • Ensure common understanding
  • Guide selection of information/data
  • Identify gaps/lack of deployment

15
Prepare the Organizational Profile
  • Organizational Description
  • Organizational Environment
  • Organizational Relationships
  • Organizational Situation
  • Competitive Environment
  • Strategic Context
  • Performance Improvement System

16
Conduct a Full Self-Assessment Six Basic Steps
  • 1. Identify the boundaries/scope of the
  • assessment.
  • 2. Select seven champions, one for each
  • Criteria Category.
  • 3. Select Category teams and collect data and
    information to answer Criteria questions.

17
Conduct a Full Self-Assessment Six Basic Steps
(cont.)
  • 4. Share answers to Criteria questions among
    Category teams.
  • 5. Create and communicate an action plan for
    improvement.
  • 6. Evaluate the self-assessment process for
    future improvements.

18
Self-Assessment Resources
  • 2009-2010 Criteria for Performance Excellence
    booklets (Business/Nonprofit, Health Care, and
    Education versions)
  • State and local Baldrige-based programs
  • Baldrige Examiners
  • Baldrige Award recipients
  • Conferences

19
Additional Resources
  • Are We Making Progress?
  • Are We Making Progress as Leaders?
  • Easy Insight
  • Your Guide to Performance Excellence
  • Customer Service (301) 975-2036,
    baldrige_at_nist.gov
  • Web site www.nist.gov/baldrige
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