RAPPORT BUILDING - PowerPoint PPT Presentation

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RAPPORT BUILDING

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Define rapport building and provide a rationale for its use by WIC counselors in ... demonstrate effective use of interpersonal communication techniques that promote ... – PowerPoint PPT presentation

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Title: RAPPORT BUILDING


1
  • RAPPORT BUILDING

2
Instructional Objectives
  • Define rapport building and provide a rationale
    for its use by WIC counselors in nutrition
    assessment
  • Describe cultural, language, and other barriers
    to effective communication. Identify these
    barriers within the WIC environment and develop
    strategies to overcome them
  • Demonstrate non-verbal communication techniques
    which result in positive and effective
    communication
  • List, describe, and demonstrate effective use of
    interpersonal communication techniques that
    promote a participant-centered approach to
    nutrition assessment
  • Effectively use rapport building and
    interpersonal communication techniques in
    response to WIC scenarios

3
Rapport Building
  • Importance ? per VENA
  • Rationale ? because it works!

4
What Words Describe Rapport Building?
  • Let us take a few moments to write down some of
    your thoughts

5
Barriers to Effective Communication
  • This module will describe language, cultural,
    and other barriers to effective communication
    within the WIC environment and discuss strategies
    to overcome them

6
Barriers to Effective Communication
  • 2.2 Cross Cultural Awareness

7
Barriers to Effective Communication
  • Ex 2.1 Cross-cultural Nutrition Quiz

8
Communicating Between Cultures
  • View and discuss video Communicating Between
    Cultures
  • Refer to handouts
  • H2.1 Effective Cross-cultural Communication
  • H2.2 Guidelines for Cross-cultural
    Communications
  • H2.3 Variety of Ethnic Food Practices
  • H2.4 Web-based Resources
  • H2.5 Multicultural Food Pyramids

9
Guidelines for Effective Communication
  • Handouts
  • H2.6 Low Literacy
  • H2.7 Deaf or Hard of Hearing
  • H2.8 Little or No English
  • H2.9 Use of Interpreter

10
Other Barriers to Communication
  • Environmental
  • Appearance/Dress
  • Generational/Situational Poverty
  • Language
  • 2.3 Clarification of Technical
  • Terms
  • What Are Some Communication Barriers That You
    Have Experienced?

11
If You Only Do 5 Things
  • Create a positive environment
  • Limit your teaching objectives
  • Communicate clearly and simply
  • Use multiple ways to get message across
  • Verify understanding

12
Nonverbal Communication Techniques
  • Have perceived meanings
  • Exhibited by counselor and participants

13
Effective/Ineffective Counselor Nonverbal Behavior
  • Handout
  • H3.1 Effective and Ineffective Nonverbal
    Communication
  • View and discuss video Nonverbal Communication
  • Exercises
  • Ex3.1 Attach Meaning to Nonverbal
    Behaviors
  • Ex3.2 Identifying Nonverbal Behavior

14
Interpersonal Communication Techniques
  • Overview
  • Utilize rapport building to establish
    participant-centered approach to nutrition
    assessment
  • Practice OARS techniques

15
Participant-Centered Approach
  • Handouts
  • H4.1 Positive Approach to Nutrition
    Assessment
  • H4.2 Getting Permission

16
OARS Techniques
  • Open Ended Questions
  • Affirmations
  • Reflective Listening
  • Summarize

17
Open Ended Questions
  • Handouts
  • H4.3 Open-ended Questions
  • H4.4 Tried and True Open-ended
    Questions
  • Exercises
  • Ex4.1 Practice Using Questions

18
Affirmations
  • Handout
  • H4.5 Affirmations

19
Reflective Listening
  • Handout
  • H4.6 Reflective Listening
  • Exercises
  • Ex4.2 Practice Reflective Listening 1
  • Ex4.3 Practice Reflective Listening 2

20
Summarize
  • Use handoutH4.7 Summarizing
  • Use exercise
  • Ex4.4 Practice Summarizing

21
Rapport Building ? Evaluation
  • View and discuss video WIC Scenario
  • Exercise to Accompany VideoEx5.1 Video Checklist
  • ExerciseEx5.2 Case Study
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