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Mastering your BlackBerry device

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... or Free-form Text across all email and PIM (Calendar, Address Book, ... Country Code The user's 'home' country code ... Select 'Search' from Message List ... – PowerPoint PPT presentation

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Title: Mastering your BlackBerry device


1
Mastering your BlackBerry device
  • Frederic-Antoine Marcoux
  • Indirect Sales Manager
  • Research In Motion

2
Agenda
  • Overview of the basic BlackBerry components
  • Common handheld navigation and usage
  • Home Screen
  • Phone
  • Messaging
  • Application Integration
  • Attachment Viewing
  • BlackBerry Browser
  • Extending battery Life
  • Questions

3
What is BlackBerry?
BlackBerry Enterprise Service
  • Features
  • Advanced Wireless Technology
  • Embedded RIM wireless modem
  • Easy-to-Use
  • QWERTY keyboard
  • Efficient thumb-operated track wheel navigation
  • Ability to cut, copy and paste within
    applications on the handheld
  • Always On, Always Connected
  • Constant connection to the Telus Wireless
    Network
  • Tone, vibrating and visual notification
  • Integrated Applications
  • Email, organizer, phone (including Telus Direct
    Connect service), browser

BlackBerry Internet Service
  • Features
  • Powerful Message Filtering
  • Synchronization
  • Load Handheld Applications
  • Folder Management Tools
  • Information Backup Utilities
  • Auto Signature

Mobile Data Service
  • Mike / IDEN Network
  • PCS Network

4
BlackBerry 7250 7520 from TELUS Mobility
  • Wireless Email
  • Phone Services
  • Enhanced Browser
  • Connected Organizer with PC synchronization
  • Short Messaging Service (SMS)
  • Colour Screen
  • Enhanced Attachment Viewing

5
Home Screen
  • Acts as the main menu portal/hub to all
    BlackBerry Applications
  • Click Trackwheel or press Enter to open an
    application
  • Includes Banner Bar with status indicators
  • Time/Date, Battery Life, Signal Strength (RSSI),
    Unread message count, voicemail indicator,
    roaming indicator, etc

6
Home ScreenMoving, Hiding, and Showing Icons
  • Moving Icons
  • ALT Trackwheel click will bring up a menu to
    let you pickup and move an icon
  • Hiding and Showing Icons
  • ALT Trackwheel click will bring up a menu to
    Hide or Show All icons

7
The Home ScreenApplication Switching
  • Holding ALT and pressing ESCAPE will bring up the
    Application Switcher from any location in the
    User Interface
  • Users can then scroll through all active
    applications and switch to one by releasing the
    ALT key
  • Home Screen, Messages, Address Book, and Browser
    are always active
  • Example Switch to Home Screen while creating an
    appointment in Calendar to check current Date/Time

8
The Home ScreenGlobal Search
  • There is a Global Search icon on the Home
    screen that allows the user to search by Name or
    Free-form Text across all email and PIM
    (Calendar, Address Book, MemoPad and Tasks)

9
PhoneDialing a Phone Number
  • Dialing from the Home Screen
  • Simply begin typing a Phone Number from the Home
    Screen or in the Phone Application
  • Note PhoneOptionsDial from Home Screen must be
    set to Yes to Dial from the Home Screen. If
    this option is set to No then traditional
    BlackBerry Home Screen Hot Keys function.

10
PhoneSpeed Dialing
  • User can assign all 26 letters A Z to quickly
    dial numbers from the home screen or phone
    application
  • Note 1/W key is defaulted to speed dial
    Voicemail
  • Speed Dial can be setup by either holding a key
    to assign or by selecting View Speed Dial List
    from the Phone application
  • Once configured the user can simply hold the
    appropriate key for 1 second to call the assigned
    number/person

11
PhoneSmart Dialing Basic Settings
  • Smart Dialing is designed to ensure that
    numbers dialed from the Address Book or
    Hyperlinks are connected successfully whether
    they are Local numbers, National numbers, or
    International numbers
  • Smart Dialing Options are available from the
    Phone Options screen
  • The Basic Settings are as follows
  • Country Code The users home country code
  • Area Code The users local area code make
    sure this is completed
  • National Number Length (i.e. 10 for Canada/US)
    The length of a national number within the users
    home country code which consists of the area code
    the phone number

12
PhoneSmart Dialing Corporate Settings
  • The Corporate Settings are as follows
  • Corporate Phone Number The corporate PBX phone
    number
  • Wait For Delay desired before dialing extension
    after connecting to PBX
  • Extension Length Number of extension digits
  • Allows the user to specify the default corporate
    phone number.
  • When the user dials a number prefixed with x,
    the corporate phone number is dialed followed by
    the extension digits upon connection
  • Note If the corporate extension length is not
    configured then the phone application will prompt
    the users to resolve any ambiguity

13
PhoneDialing Letters
  • When dialing users can use the ALT Letter keys
    to dial Letters
  • BlackBerry will automatically send the
    appropriate DTMF tones
  • (2 ABC, 3 DEF, 4 GHI, 5 JKL, 6
    MNO, 7 PQRS, etc)
  • This same mechanism also applies when Connected
    to a Phone Call
  • For example - some corporate PBXs ask you to
    enter a Last Name



14
Message ListIcons
Message is being sent
Message sent to the network
PIN Message delivered
Message pending
Composed message saved
Messages transmission error
New message received
Message has been read
High priority message
15
MessagingHot Keys
  • Key Message List Hot Keys

16
MessagingSearching the Message List
  • Users can quickly Search Subject or Search
    Sender/Recipient to see all messages in a Thread
    or all messages from/to a specific person
  • There are also 5 pre-canned searches as follows
  • ALT I shows all Incoming Messages
    (email/PIN/SMS/etc)
  • ALT O shows all Outgoing Messages
    (email/PIN/SMS/etc)
  • ALT P shows all Phone Call Logs
    (incoming/outgoing/missed)
  • ALT S shows all SMS Messages
  • ALT V shows all Voicemail Messages
  • ALT D Direct Connect Call Logs (for
    BlackBerry 7510 and 7520)

17
MessagingSearching the Message List (Advanced)
  • Users can also perform more Advanced Searches by
    selecting Search from the menu
  • Example Advanced Search True Inbox
  • Select Search from Message List
  • Make Search Criteria Folder Inbox, Type
    Email, and Show Received Only
  • Select Save from Search screen
  • Add in Title True Inbox, and Shortcut Key b
  • ALT B in the Message List will now show all
    received emails in the users Inbox

18
MessagingWireless Email Reconciliation
  • Allows users to wirelessly maintain their Inbox
    while away from their desk
  • Note Requires BES v3.6 for Exchange or BES 2.2
    for Domino, or Latest v4.0
  • Deletes, Read/Unread (Exchange only), and Folder
    moves
  • Purge Deleted Items folder from handheld to
    manage mailbox quotas
  • Note Purge Deleted Items is available in the
    menu in Messages-Options
  • MessageOptions Settings
  • Delete On Mailbox Handheld / Handheld
    (default) / Prompt
  • Wireless Reconcile On (default) / Off
  • Conflicts Mailbox Wins (default) / Handheld
    Wins

19
MessagingWireless Email Reconciliation
  • What deletes on the handheld apply?
  • Individual message deletes and multiple
    highlighted messages deletes (using SHIFT) WILL
    reconcile
  • Delete Prior deletes will NOT reconcile
  • When does it reconcile?
  • Roughly every 15 minutes, or if Reconcile Now
    is selected from the Message List menu.

20
MessagingDelete Prior managing your memory
  • Allows users to manage their handheld Inbox and
    memory without deleting items from their Outlook
    or Notes environment
  • Delete Prior is available from the Message List
    menu when a Date Separator bar is highlighted
  • When selecting Delete Prior after performing a
    Message List Search ONLY the Search Results are
    deleted (see example for Phone Logs below)
  • BlackBerry offers bi-directional reconciliation
    of Deleted, Filed and Read/Unread Message Status
  • Users can also remotely empty their Deleted Items
    Folder to help manage mailbox quotas from
    Messages-Options-Email Reconciliation-Purge
    Deleted Items

21
Application IntegrationVoice and Data Integration
  • Dial a phone number from the address book, phone
    application, message, etc
  • Click on hyperlinked phone number in email, SMS,
    Web Page, Attachment, etc to either Call
    immediately!
  • Click on a hyperlinked email (SMTP) address in
    email, SMS, Web Page, Attachment, etc to
    immediately email!

22
Application IntegrationVoice and Data
Integration contd
  • Access other applications while on a phone call
    (i.e. email, address, calendar, etc) by simply
    selecting Home Screen from the menu
  • Check your Calendar and create/edit appointments
    while on the phone
  • Receive SMS while on the phone
  • Compose an email that will be sent as soon as you
    are off the phone
  • Etc
  • Simply press the Phone button, or select the
    Phone application to return to the Active Call
    screen

23
Application IntegrationHyperlink Tips and Tricks
  • When composing an email to another BlackBerry
    user there are a few Autotext shortcuts that can
    help leverage the application integration and
    hyperlinking in BlackBerry
  • mynumber will populate your phone number
  • mypin will populate your PIN
  • sig will populate your Owner Information
    set in Options-Owner

24
Application IntegrationHandheld Model and
Software Version
  • The next time you need your user to tell you the
    handheld model and version of software they are
    running just have them email it to you in one
    easy step!
  • myver will populate the handheld model and
    software version into an Email or PIN message
  • Note There is also a mydcid command to
    populate Direct Connect IDs for BlackBerry 7510
    and 7520 users

25
Enhanced Attachment Viewing
  • Colour Support
  • Request Table of Contents
  • ZIP Support
  • Attachment Support
  • Microsoft Excel
  • Microsoft PowerPoint
  • Corel WordPerfect
  • Adobe PDF
  • ASCII documents
  • HTML attachments

26
BlackBerry Browser
  • Enhanced Font Support
  • Support for a wider range of fonts and font sizes
    including Scalable Vector Fonts
  • Browsing Enhancements
  • Colour Support
  • View web content specially formatted for wireless
    devices
  • Retrieve a wide range of services ie. News,
    Weather, Stocks, Sports
  • Save frequently used web pages as Bookmarks
  • Access Corporate Intranet

27
Extending Battery LifeBattery Life Tips and
Tricks
  • There are a number of small things that can be
    done to extend battery life of BlackBerry such
    as
  • Use the Auto On/Off feature (Options-Auto On/Off)
    to have the handheld automatically power off and
    power on overnight
  • 2. When wireless coverage is not needed users
    should Turn Wireless Off
  • 3. Lastly, when you are not using your handheld
    put it in the holster as this will power off the
    LCD screen to conserve power!

28
On-Device Help SystemAccess Help System From
Anywhere
  • Users can view application-specific help right on
    the device
  • Helps provide context-sensitive help, as well as
    lowering support costs for BlackBerry!
  • User can either select Help from the Home
    screen menu or Help from the menu in BlackBerry
    Applications (i.e. Messages, Phone, Calendar,
    etc) to get context-sensitive help information

29
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