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Title:

Culture

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Culture clash has emotional impact ... Spain. Italy. England. France. US/Canada. Scandinavian Countries. Germany. How loud do you talk? ... – PowerPoint PPT presentation

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Title: Culture


1
  • Culture
  • Effective Communication
  • Pamela Heatlie
  • Office of Institutional Equity
  • University of Michigan

2
Beginning Points
  • Generalizations, not stereotypes
  • Automatic pilot
  • Culture clash has emotional impact
  • Ethnocentrism - things are right or wrong viewed
    from the perspective of your culture
  • Differences, not better than and worse than

3
Culture is like an iceberg…
Cultural Artifacts (e.g., fashion,
popular culture) - - - - - - - - - - - - - - - -
- - - - - - - - - - - - - - -
  • Language and Verbal Symbols
  • Nonverbal Symbols
  • Symbolic Meanings
  • Cultural Norms
  • Cultural Values
  • Cultural Beliefs
  • Cultural Traditions
  • - - - - - - - - - - - - - - - - - - - - - - - - -
    - - - - - - - - - - - - - - - - - - - - - - - - -
    - - -

4
American Culture
  • Value individual freedom
  • Value achievement, hard work and action (and
    material results)
  • Value time
  • Value equality
  • Value privacy (but are open)
  • Value directness
  • Value informality
  • Future Oriented

5
Film Clip
  • http//video.google.com/videoplay?docid-106177643
    2653343493qinterculturalcommunicationtotal72
    start10num10so0typesearchplindex0

6
(No Transcript)
7
Culture is like an iceberg…
Cultural Artifacts (e.g., fashion,
popular culture) - - - - - - - - - - - - - - - -
- - - - - - - - - - - - - - -
  • Language and Verbal Symbols
  • Nonverbal Symbols

8
(No Transcript)
9
(No Transcript)
10
(No Transcript)
11
(No Transcript)
12
(No Transcript)
13
(No Transcript)
14
(No Transcript)
15
(No Transcript)
16
Are you speaking English or are you speaking
English?
17
(No Transcript)
18
Moving down the iceberg…
Cultural Artifacts (e.g., fashion,
popular culture) - - - - - - - - - - - - - - - -
- - - - - - - - - - - - - - -
  • Language and Verbal Symbols
  • Nonverbal Symbols
  • Symbolic Meanings
  • Cultural Norms
  • Cultural Values
  • Cultural Beliefs
  • Cultural Traditions
  • - - - - - - - - - - - - - - - - - - - - - - - - -
    - - - - - - - - - - - - - - - - - - - - - - - - -
    - - -

19
Collectivism ? Individualism
http//video.google.com/videoplay?docid-20982960
93114652442qinterculturalcommunicationtotal72
start0num10so0typesearchplindex4
20
Emphasis on Collectivism ? Emphasis on
Individualism
China Countries in the Middle East Countries in
South America Ethiopia Greece and
Portugal Finland France Scandanavian
Countries Australia United States

21
High Context ? Low Context
http//video.google.com/videoplay?docid-949673987
039303775qinterculturalcommunicationtotal72s
tart0num10so0typesearchplindex8
22
High Context ? Low Context
Japan Countries in the Middle East Greece Spain
Italy England France US/Canada Scandinavian
Countries Germany
23
How loud do you talk?
24
Proxemics
25
To interrupt or to not interrupt
26
Achieved v. Ascribed Status
27
Time
28
Expressing Emotions
29
Touch
30
Symbolic Meaning
31
Eye Contact
32
The 8 Habits of Interculturally Competent
Communicators
  • Be aware that what you understood may not be what
    was meant
  • Try not to assume sameness, especially when you
    share a language
  • What you think of as normal behavior maybe only
    be cultural
  • be aware that familiar behaviors may have
    different meanings
  • Its okay not to feel good about different
    behavior, but try to understand where it comes
    from
  • Keep in mind that people from other cultures are
    not acting a certain way just to make you mad.
    Most people behave rationally you just have to
    discover the rationale.
  • If you know that youre going to be interacting
    with another culture, try to learn as much as you
    can about what makes up that cultures iceberg.
  • Allow yourself (and others) to make mistakes

33
Questions?
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