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Human Factors Training in Aircraft Maintenance

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Labour Market. Part 145. Postholder, Manager and Supervisor ... About 1,500 people will have attended the one day workshop. Agenda. Why Human Factors Training ... – PowerPoint PPT presentation

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Title: Human Factors Training in Aircraft Maintenance


1
  • Human Factors Training in Aircraft Maintenance
  • LTTs Blended Training Concept

2
Agenda
Why Human Factors Training
Customer Requirements for Human Factors Training
Human Factors Blended Training Concept
Application for Continuation Training
Cost consideration of the Blended Training
approach
Questions and Answers
3
Why Human Factors Training Personnel
development is a challenging task in MRO the
industry
4
Human Factors Blended Training Who in the
Maintenance Organisation needs training?
  • Part 145
  • Postholder, Manager and Supervisor
  • Technicians, Mechanics,
  • Planner, Engineers,
  • Technical Record Staff
  • Quality Control, Quality Assurance Staff
  • Specialised Services Staff
  • Human Factors Trainer
  • Purchasing and Store Department Staff
  • Ground Equipment operators
  • Contract Staff in the above Categories
  • Part 66 Module 9
  • Certfying Staff CAT A, B1, B2 Basic Training
  • Part 145.35 Continuation Training
  • Certfying Staff CAT A, B1, B2 C

5
Agenda
Why Human Factors Training
Customer Requirements for Human Factors Training
Human Factors Blended Training Concept
Application for Continuation Training
Cost consideration of the Blended Training
approach
Questions and Answers
6
Customer Requirements for Human Factors Training
General Contractual Issues
  • About 4,000 technical, management and quality
    audit personnel to be trained by September 2006
  • The expected training concept must
  • comply with applicable regulation Part 66 M9 and
    Part145
  • must provide means to evolve for continuation
    training
  • affect worker performance and reduce failure cost
  • Improve overall training cost by 20 against the
    conventional training

7
Customer Requirements for Human Factors Training
Pedagogy Issues
  • Something new, not the same old 2-3 days of
    instructor-led lecture / discussion
  • Use of modern media adapted to our customers IT
    standards
  • Delivery system that adapts to individual learner
    knowledge and experience,
  • A means to ensure consistent delivery of training
    contents for large target group
  • A means to ensure delivery of training in German,
    English or other languages

8
Customer Requirements for Human Factors Training
Technical Issues
  • Keeps student records in LTT Learning Management
    System
  • Transfer student records to customers HR
    database
  • eLearning portion must run as intranet and
    internet application
  • eLearning portion must have individual pass
    worded sign-ons
  • Training solution must meet all of the above for
    Regulatory oversight

9
Customer Requirements for Human Factors Training
Expected and Not-Expected Challenges
  • Development Phase
  • Company Firewalls and dual service on intranet
    and internet
  • Record keeping on LTT and Customer Human Resource
    database
  • Participation of several customer groups in
    formative evaluation
  • Internal Old School politics
  • Initial implementation phase
  • Motivation of work planners to allocate time in
    the daily work schedule
  • Trainees discipline to control learning by
    themselves

10
Agenda
Why Human Factors Training
Customer Requirements for Human Factors Training
Human Factors Blended Training Concept
Application for Continuation Training
Cost consideration of the Blended Training
approach
Questions and Answers
11
Human Factors Blended Training Concept A
threefold approach
12
Human Factors Blended Training Concept Meeting
the Module 9 Knowledge Requirements
  • About six hours highly interactive web based
    training
  • Adapts to individual learner knowledge and
    experience,
  • A means to ensure consistent delivery of training
    contents
  • individual pass worded sign-ons and transfer of
    records to customers HR database

13
Human Factors Blended Training Concept On-line
Qualification Exercises
14
Human Factors Blended Training Concept
Objectives of the Day 2 Workshop
  • To reinforce the information from the Web-based
    training with practical demonstrations.
  • To ensure that all maintenance human factors
    questions and issues can be discussed.
  • To demonstrate human factors concepts as
  • The Dirty Dozen in Action - a real scenario,
  • Communication (Flight Ground Crews)
  • Exercises for maintenance incidents investigation
    with attention to Contributing Factors and
    Corrective Actions
  • Examination to fulfil Part 147 standards for
    approved training

15
Human Factors Blended Training Concept What
did we achieve so far?
  • 3,900 students automatically registered into
    Learning Management System
  • eLearning began about mid-March 2003 for first
    scheduled students,
  • 1st workshop took place May, 13th 2003 followed
    by three more test runs
  • About 1,500 people will have attended the one day
    workshop

16
Agenda
Why Human Factors Training
Customer Requirements for Human Factors Training
Human Factors Blended Training Concept
Application for Continuation Training
Cost consideration of the Blended Training
approach
Questions and Answers
17
Application for continuation Training General
Concept for Continuation Training
  • New developments in the field of Human Factors
    research and experience
  • Analysis of errors and incidents in the
    individual organisation
  • Qualify HF personnel to apply the systematic
    approach to analyse incidents and build
    investigations exercises
  • Train the trainer programme for HF Continuation
    training concept
  • Subscription for access to a pool of electronic
    event investigation exercise
  • Participation in continuation training workshops
    once a year

18
Application for Continuation Training How to
participate in event investigation exercise
development
Storyboard
Delivery
Selection
Analysis
Production
  • The concept of Contributing Factors and
    Corrective Actions has been derived from
  • Dirty Dozen Concept from Transport Canada
  • Maintenance Error Decision Aid (MEDA) from
    Boeing
  • Corrective Action Plan from the US Nuclear
    Power Industry

Customer
LTT
InfoWerk
19
Agenda
Why Human Factors Training
Customer Requirements for Human Factors Training
Human Factors Blended Training Concept
Application for Continuation Training
Cost consideration of the Blended Training
approach
Questions and Answers
20
Saving opportunities through blended training
solutions E. g about 20 reduction in Human
Factors training
  • Conservative consideration because not counting
  • Benefits of using the Teachable Moments
    (learning time / pace / place)
  • Review opportunities for trainees without an
    instructor

21
Cost Analysis Instructor-Led Training vs.
Blended Training vs. WBT
22
Design, Development and Delivery Costs for a
2-day Training
23
Summary one opportunity to achieve flexibility
in delivering training
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