Hardware Depot Maintenance

1
Hardware Depot Maintenance

• National Restaurant Association
• Management Information Systems Executive Study
  Group
• Michael Clark
• Restaurant Systems Director
• Buffets, Inc.

2
Agenda

• Company Overview
• Buffets Environment
• Methodology for a Depot Program
• Vendor Depot Programs

3
Company Overview

• Started in 1983 in Richfield,MN
• Merged with HomeTown Buffets in 1996
• Management lead LBO took Buffets private in
  September 2000

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Company Overview

• Buffet Concepts
• Old Country Buffet
• Country Buffet
• HomeTown Buffet
• Country Roadhouse Buffet Grill
• Soup n Salad Unlimited
• Grannys Buffet

5
Company Overview

• Steak House Concepts
• Original Roadhouse Grill
• Tahoe Joes

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Company Overview
7
Buffets Environment

• Buffet Concepts
• Dell PC
• Okidata office printer
• Panasonic 7500 QS1.1
• Epson TM200D Printers
• Panasonic Cash draws
• Telequip Coin changers

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Buffets Environment

• Steak house concepts POS
• NCR 7453
• 6 9 FOH terminals per site running Win95
• Compaq BOH Windows NT server
• 7 restaurants - 56 total terminals
• Epson TM200B kitchen printers
• NCR On-site annual maintenance

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Buffets Environment

• Steak house concepts POS
• Jaguar
• 7 9 FOH terminals per site running Win95
• Dell BOH Windows NT or Win2k server
• 15 restaurants - 123 total terminals
• Epson TM200B kitchen printers
• Depot maintenance

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Methodology for a Depot Program

• Identify the specific equipment
• Panasonic 7500 registers
• Panasonic Cash Drawers Parts
• Epson TM200d Receipt Printers
• Epson TM200b Receipt Printers
• Epson T88II
• Ithaca 80 plus
• Coin Changers
• Jaguar 5000

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Methodology for a Depot Program

• Determine the equipment life cycle
• Establish equipment life
• Estimate equipment failure rate

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Methodology for a Depot Program

• Estimate the repair time for each piece of
  equipment
• Self repair
• Outsource
• Service contracts
• Time and Material

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Methodology for a Depot Program

• Determine a shipping time line
• Overnight to the restaurant
• Time for the equipment to be installed
• Return to corporate or third party repair center
• Return to spare pool location

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Methodology for a Depot Program

• Establish Service Level agreement with operations
• Mission critical 24 hours
• Everything else 48 hours
• Managers will be available and perform in store
  tasks

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Methodology for a Depot Program

• Determine the skills need to support the Depot
  program
• Inventory tracking
• Vendor relationship management
• PC repair
• Build Manager self-help enabled restaurants

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Third Party Depot Program

• Okidata Laser Printers
• Purchased additional 2 year warranty
• Dell Computers
• Purchased 3 year support agreement
• Purchased 2 year extension

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Buffets equipment totals
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Questions ?