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Business Continuity and Disaster Recovery

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Network Security and Disaster Recovery Planning. Sun ... Cover in Recovery Section. Prevention. Data. Architecture Developments. Storage Area Networks ... – PowerPoint PPT presentation

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Title: Business Continuity and Disaster Recovery


1
Business Continuity and Disaster Recovery
NETWORK PROFESSIONAL ASSOCIATION
  • Seminar presented by the
  • Network Professional Association
  • of the DC Metro Area

November 20th 2002
2
Agenda
  • Introductions
  • NPA Overview
  • Seminar Objectives
  • Vendors / Sponsors
  • Seminar
  • Expert Panel
  • Interactive Presentations
  • Closing vendor peer interaction

3
NETWORK PROFESSIONAL ASSOCIATION
  • The mission of the Network Professional
    Association is to advance the Networking Industry
    towards a profession.
  • Our objective is to unite network computing
    professionals in a worldwide association
    determine member needs and interests deliver
    programs and services to meet those needs and
    interests.

4
Workshop/Seminar Objectives
  • Business Continuity
  • Disaster Recovery and Planning
  • Vendor Information
  • Audience Participation

5
Sponsors
6
Contributing Vendors
7
Vendor Presentations
  • Fortrex Network Security and Disaster Recovery
    Planning
  • Sun Highly Available and Highly Utilized IT
    infrastructure
  • Novell Solutions for Business Continuity
  • ServerVault Secure Active-Active Disaster
    Recovery Configurations
  • Ipswitch Network Management / Monitoring
  • Recovery Point Integrated Disaster Recovery
    Site
  • IBM Business Continuity and Recovery Services

8
Speakers
  • Fortrex Doug Ochs, President
  • Sun Dave Brillhart, Datacenter Architect
  • Novell Ramesh Pattni Novell, Senior Strategist
  • ServerVault Rich Bates, VP of Operations
  • Ipswitch Kelly Anderson, Marketing Analyst
  • Recovery Point Marc Langer, President
  • IBM Ray Kearns, BCRS Sales Agent

9
EXPERT PANEL
  • Trends and Developments in Business Continuity

10
Panel Members
  • Dave Brillhart Sun, Datacenter Architect
  • Doug Ochs Fortrex, President
  • Jeff Berman FatPipe, Regional Sales Manager
  • Mike Lee Network Computing Magazine, Editor
  • Paul Striedl Association of Contingency
    Planners, President Capital Area chapter
  • Ramesh Pattni Novell, Senior Strategist

11
NPA PRESENTATION
12
Three Main Topic Areas
  • Prevention
  • Planning
  • Recovery

13
PERSPECTIVE
14
PREVENTION
15
Prevention
  • Areas for Concern
  • High Availability
  • Monitoring
  • Security
  • Servers
  • Data
  • Power Backup
  • Telecommunications

16
Areas for Concern
  • Power Outage
  • Service Interruption
  • Fire Damage
  • System Failure
  • Data Corruption
  • Security Incident
  • Natural Disaster
  • Physical Attack

Prevention
17
High Availability
  • Redundancy / Failover
  • Hardware Products
  • Software Products
  • Manual Intervention
  • Distributed Systems
  • Self Healing
  • Vendor Relationships

Prevention
18
Monitoring
  • Network Monitoring / Alerting
  • Know What You Have
  • Mine Log Files
  • Security Alerts
  • Intrusion Detection

Prevention
19
monitoring - Ipswitch
Kelly Anderson Product Marketing Analyst
  • Network Management
  • Mapping
  • Monitoring
  • Notification
  • Reporting
  • Access

Prevention
20
Security
  • Firewall
  • Border Systems
  • Intrusion Detection
  • Vulnerabilities
  • Awareness
  • Audit
  • Policies Drive Systems
  • Outsourcing

Prevention
21
security - Computer Crime
  • Tresspass
  • Theft / Denial of Services
  • Alteration of Data
  • Damage to Software
  • Theft of Information
  • Theft of Money

Prevention
22
security - Services
Doug Ochs President
  • Fortrex Technologies
  • Managed Security (intrusion detection, firewall,
    vulnerability scanning)
  • Enterprise Security Management (assessment,
    audit, training, deployment, policy)
  • Information Security Process (ongoing analysis,
    monitoring, continual process)

Prevention
23
security - Physical
  • Physical Access
  • Employees
  • Contractors
  • Intellectual Property
  • Protection
  • Inventory
  • Computer Forensics
  • Discovery / Investigation
  • Experience
  • Staff Issues
  • Internal Threat
  • Background Checks

Prevention
24
security - Viruses / Worms
  • Gateway Scanning
  • SMTP, POP and HTTP also
  • Layered Approach
  • Border
  • Servers
  • Desktops
  • Appliances
  • Acceptable Use

Prevention
25
Servers
  • Downtime Costs 1,000 Minute
  • Fault Tolerance
  • Storage Area Network
  • Offsite Processing
  • Hot Spares
  • Clustering
  • Load Balancing

Prevention
26
Power Backup
  • Power Outages
  • Cost US Companies 80 Billion
  • Interrupts 72 of US Businesses
  • Most Common Disaster
  • Cover in Recovery Section

Prevention
27
Data
  • Architecture Developments
  • Storage Area Networks
  • Managed / Secure Hosting
  • Geographic Distribution
  • Data Center Facilities

Prevention
28
data - ServerVault
Richard Bates Vice President of Operations
  • Managed Hosting
  • Storage Solutions
  • Security Integration
  • Site Mirroring
  • VPN Services
  • Application Services

Prevention
29
data - Sun Microsystems
Dave Brillhart Datacenter Architect
  • Highly Available and Highly Utilized IT
    Infrastructure
  • Service Delivery Platform
  • N1 Datacenter Architecture
  • Geographically Dispersed Clusters
  • SunCluster 3 Replication Techniques
  • End-to-End Solution Architectures

Prevention
30
telecommunications - Voice
  • Additional Phone Lines
  • Call Forwarding Options
  • Loop Diversity
  • Alternate Serving Wire Center
  • Switch Redirect

Prevention
31
telecommunications - Services
Peter Borstelmann Vice President of Sales
  • Choice Network Solutions
  • Verizon Products Services
  • Planning and Consulting
  • Coordination (long distance carriers, ISPs
    installs)
  • Frame, BRIs/PRIs, T1-DS3

Prevention
32
telecommunications - Data
  • Hardware Fault Tolerance
  • Hot Spares
  • High End Protocols
  • Loop Diversity / Divergent Paths
  • VPN as Backup
  • ISDN Backup
  • Redundant ISPs

Prevention
33
telecommunications - FatPipe
Jeff Berman Regional Sales Manager
No ISP Cooperation required
Prevention
34
FatPipe Benefits
  • Dynamically senses router status, and
    automatically reroutes traffic to available lines
    when services fail
  • Dynamic load balancing of IP traffic without use
    of BGP
  • Bonds any combination of T3, T1, E1, E3, DSL,
    ISDN, or wireless connections
  • Sits transparently in the network
  • Plug and play solution to prevent WAN downtime
  • Does not require any hardware or software at the
    ISP site

Prevention
35
FatPipe Products
  • Xtreme - For medium to large companies requiring
    redundancy for outbound Internet access e.g. Thin
    Clients.
  • WARP - For companies hosting internal servers,
    requiring reliability redundancy for inbound
    and outbound traffic.
  • Multi-Path VPN (MPVPN) - Bonds multiple VPN paths
    for up to three time the redundancy, and nine
    time the security.
  • Multi-Path Frame Relay (MPFR) - Bonds frame relay
    networks from multiple providers into one
    seamlessly connected network at the customer
    site, giving customers total control of the
    reliability and efficiency of their networks.
  • IPVPN - Bonds multiple managed and CPE based VPNs
    in to one single seamless WAN. No BGP or NNI
    programming is needed.

Prevention
36
PLANNING
37
Planning
  • Risk Analysis
  • Spending
  • Assets
  • Formal Plan
  • Team
  • Testing
  • Team
  • Training
  • Assistance

38
Risk Analysis
  • Mission Critical Systems
  • Audits
  • Business Priorities
  • Stakeholder Interviews
  • Downtime Timeframes
  • Redundant Systems
  • Disaster Levels
  • Diagrams

Planning
39
Spending
  • How Much Is Enough
  • Costs of Downtime
  • 1M/hr Major Industry Average
  • Senior Management
  • Awareness / Tactics

Planning
40
Assets
  • Mission Critical Applications
  • Data
  • Servers
  • Storage
  • LAN/WAN
  • Telecommunications
  • Desktop/Laptop PCs
  • Remote Access
  • Business Processes

Planning
41
Assets - Telecommunications
  • Planning Services from Choice Network Solutions
  • Define Critical Business Functions
  • Conduct Financial Analysis
  • Design Disaster Recovery Plan
  • Conduct Tests of Effectiveness
  • Analyze Results
  • Define Areas of Concern

Planning
42
Formal Plan
  • Ownership
  • Publishing
  • Updating
  • Distribution

Planning
43
Formal Plan - Outline
  • Introduction
  • Business Impact Analysis
  • Recovery Strategy
  • Disaster Recovery Organization
  • Emergency Procedures
  • Plan Administration
  • Appendix

Planning
44
Testing
  • Formal Tests Corporate Wide
  • Test Redundancy / Failover
  • Test the Plan with Rehearsals
  • Quarterly Team Meetings
  • Vendor /Partner Plans

Planning
45
Team
  • Disaster Recovery Team
  • Responsibilities
  • Communications
  • Formal Procedures
  • Training

Planning
46
Training
  • Various Seminars / Conferences
  • Disaster Recovery Institute
  • Certifications
  • Associate Business Continuity Planner
  • Certified Business Continuity Professional
  • Master Business Continuity Professional
  • Association of Contingency Planners

Planning
47
Assistance
  • Consultants
  • Red Cross
  • Government Agencies
  • Vendors
  • Customers

Planning
48
IBM Global Services
Raymond Kearns BCRS Sales Agent
  • Business Continuity and Recovery Services
  • Backup and Recovery Options
  • Assess and Improve Recoverability
  • Protect Critical Business Processes
  • Assess Disruption Impact
  • Continuity Services Managed
  • Managed Security Services
  • E-Business Management Services

Planning
49
RECOVERY
50
Recovery
  • Components
  • Prioritization of Work
  • Communications
  • Human Factors
  • Insurance
  • Lessons Learned

51
Components
  • Data / Apps Backup
  • Offsite Storage
  • Backup Power
  • Fire Prevention
  • Alternate Facilities
  • Other
  • Spare Equipment
  • Offsite Processing/Systems
  • Manual Services

Recovery
52
components - Recovery Services
Marc Langer President
  • Recovery Point Systems
  • Offsite Storage
  • Disaster Recovery Hotsite (end-user hotsite with
    high speed access)
  • Web Based Solutions (online disaster recovery
    solutions)
  • Secure Hosting Services (hosting, mirroring,
    hardened facility)

Recovery
53
components - Data/App Backups
  • Applications Licenses
  • Data Tape Backup
  • Across the Wire Backups
  • Live Offsite Storage
  • Maintain Onsite/Offsite

Recovery
54
Novell
Ramesh Pattni Senior Strategist
  • Secure Access
  • Portal Services
  • NetWare Backup / Mirror
  • Clustering
  • Central Storage (iFolder)
  • Distributed Offices

Recovery
55
components - Offsite Storage
  • Vendor Services
  • Items to Store Offsite
  • Data
  • Copy of Applications
  • Documentation
  • Contact Lists
  • Inventory Lists
  • Disaster Recovery Plan

Recovery
56
components Backup Power
  • Probably Number One Risk (cause 45 of all data
    loss)
  • Protect / Provide Power
  • Servers and Infrastructure
  • UPS to Generator
  • Sizing Backup Requirements
  • Consult an Engineer

Recovery
57
components Fire Prevention
  • Fire Detection
  • Fire Suppression
  • Computer Room Policies
  • Sprinkler Systems
  • Halon Phase Out
  • Alternatives to Halon
  • Consult an Engineer

Recovery
58
components - Alternate Facilities
  • Hot Site
  • Cold Site
  • Service Bureau
  • End Users
  • Temp Space
  • Remote Access
  • Mutual Aid Pact

Recovery
59
Prioritization of Work
  • Planned Focus
  • Mission Critical Systems
  • Business Priorities
  • Service Levels
  • Manage Manpower

Recovery
60
Communications
  • Integrate into Formal Plan
  • Decision Making
  • Information Dissemination
  • Vendors / Partners
  • Customers
  • Employees
  • Public Relations

Recovery
61
Human Factors
  • Food
  • Water
  • Rest
  • Housing
  • Stress

Recovery
62
Insurance
  • Property Loss Liability
  • Disaster Coverage
  • Business Interruption
  • Replacement Cost

Recovery
63
Lessons Learned
  • Formal Review Process
  • What Went Right / Wrong
  • Document Actions
  • Integrate into Plan
  • Prevent Future Impact

Recovery
64
APPENDIX
65
DRP Related Websites
  • NPA Community Site www.npa.org then Community
    link
  • Global Portal for Business Continuity www.globalc
    ontinuity.com
  • Disaster Recovery Institute www.drii.org
  • Association of Contingency Planners www.acp-inter
    national.com
  • Contingency Planning Research www.contingencyplan
    ningresearch.com
  • Mid Atlantic Disaster Recovery Association www.ma
    dra.org
  • Disaster Recovery Journal www.drj.com

66
DRP Resources
  • Federal Emergency Management Agency Emergency
    Management Guide for Business
    Industry www.fema.gov/pdf/library/bizindst.pdf
  • Small Business Administration Disaster
    Assistance www.sba.gov/disaster
  • Disaster Recovery YellowPages www.disaster-help.c
    om
  • Disaster Recovery Plan Template
    www.e-janco.com/drp.htm
  • Disaster Survival Guide for Communications
    Networks
  • www.cmpbooks.com ISBN 1-57820-117-9

67
DRP Article Links
  • Other Good Sources of Articles
  • CIO Magazine www.cio.com
  • Network Computing www.nwc.com
  • Information Week www.informationweek.com
  • Search Networking www.searchnetworking.com

68
Vendor Presentations
  • Presentations and contact info from the vendors
    are online
  • www.npa.org/chapters/dcmetro/drp.htm

69
PEER INTERACTION
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