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Employability

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French National. German. English. Examples of Recent Recruits. Florian. German National ... Hand-kissing. Don't try to speak Russian! Poland: Topics to talk ... – PowerPoint PPT presentation

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Title: Employability


1
  • Employability Languages
  • Isabella Moore
  • Director of CILT,
  • National Centre for Languages

2
Background
  • Over 25 years in the translation and
  • interpreting industry
  • Wide range of clients in the UK and
  • Europe
  • Every sector of Industry
  • Mechanical Engineering
  • Petrochemical
  • Banking
  • Marketing
  • Automotive
  • Mining/coal extraction

3
What do we do?
  • Promoting languages
  • Teacher training and professional development
  • Business skills and services
  • Information provision and library
  • Regional support
  • Publications
  • Careers information (Languages Work)
  • European Day of Languages
  • Business Language Champions
  • Further information at www.cilt.org.uk

4
Importance of Languages to the European economy
  • Social cohesion, personal development Creating an
    effective internal market
  • Skills and adaptability of the workforce
  • Promoting mobility of labour and professions
  • Removing barriers to growth
  • Stimulating job creation and enterprise
  • Innovation, research and development

5
ELAN research study
  • Do businesses have access to the language skills
    they need?
  • What is the impact on their competitiveness?
  • What is the macro-economic impact on the EU
    economy?
  • Recommendations for policy-makers and business

6
Macroeconomic modelling
  • Four factors clearly associated with
    successful export performance
  • Having a language strategy
  • Appointing native speakers
  • Recruiting staff with languages skills
  • Using interpreters and translators

7
Quote
  • We have been employing for two years a Chinese
    speaking trainee. It is essential for us because
    she can contact people directly and help us to
    stay in touch in China

8
Barriers
9
Managing language skills
  • 48 of businesses have language strategies
  • 40 specifically recruit staff with language
    skills
  • 22 recruit native speakers
  • 62 adapt websites
  • Varied practice in use of translators and
    interpreters
  • 31 use local agents

10
Staff training
  • Many keep records of staff language skills
  • 48 claim to offer language training to staff
  • 35 have actually provided training
  • Smaller SMEs have the greatest difficulties in
    providing training
  • All companies prefer to recruit staff who already
    have language skills

11
  • Types of job with languages
  • Customer service (46)
  • IT (22)
  • Accountancy, banking and finance (19)
  • Secretarial and administration (9)
  • Also marketing, advertising, creative and
    media, general graduate
  • Translating and interpreting (3)

12
  • Understanding what employers want
  • an international dimension
  • ability to build relationships
  • awareness of cultural differences
  • team-working, oral communication,
    problem-solving
  • commercial awareness
  • discipline, work ethic, effectiveness

13
Quote
  • Personal contact with the foreign customer is
    necessary for every method of trade. It is not
    just a question of the language capabilities of
    negotiators, but also of the technical support of
    the product

14
Large companies
  • Higher incidence of recruitment of staff with
    language skills
  • English important, but demand for skills in other
    languages greater than demand for English
  • Policy and practice re corporate language

15
AstraZeneca Commercial
Florian German National English Spanish
Justine French National German English

b
Examples of Recent Recruits
Francisco Mexican National Spanish English
French
Yvonne Chinese National Mandarin English
Extensive Travellers
16
Languages and Business
  • Employees with language skills are definitely
    more marketable and have a greater worth in the
    labour market
  • Bob Shankley, HR Director, BMW

17
Findings from SME survey
  • 11 had lost contracts through lack of language
    skills
  • Value on average 325,000 per business
  • If repeated across whole sector, 945,000 business
    may be losing out
  • 10 billion per annum losses to the EU economy

18
We buy more than we sell…..
19
Which languages?
  • Frequent use of English
  • But other languages also used as linguae francae
  • Recognition that linguistic and cultural
    knowledge needed for relationship-building

20
Not Just Language Cultural Considerations -
Colours
21
Poland Topics to talk about and to treat
sensitively
  • TALK ABOUT
  • EU membership
  • Culture and artistic achievement
  • TREAT SENSITIVELY
  • Soviet Russia and Germany to the older
    generation. Young people not so sensitive
  • Current relations with Russia
  • Hand-kissing
  • Dont try to speak Russian!

22
Large company language needs
23
Languages SMEs need in next 3 years
24

UK Profile
25
Conclusions
  • Losses are occurring through lack of language
    skills
  • There will be increasing in demand for language
    skills in the next few years
  • English is important but so are other languages
  • Smaller SMEs in particular lack resources to
    invest in languages

26
Global Excellence
  • …If I can choose between a graduate with
    language skills or without…
  • …one who has experienced other cultures, or
    not…

27
Interpreting as a Career
  • Simultaneous/consecutive interpreting
  • Conference interpreting
  • Court interpreting and legal interpreting
  • Community/Public Service interpreting
  • Ad Hoc Interpreting

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