The Public Service Commission Service Agency Implementing a Vision for HR Client Service

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The Public Service Commission Service Agency
Implementing a Visionfor HR Client Service
Resourcing Services Directorate,
RASB Presentation for PSC Getting Ready
Sessions May 18, 2005
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Presentation Objectives

• Who we are and what we do
• Our service vision
• Our service goals
• Business priorities for 05/06
• Moving forward
• What our Service Agency can offer your department
• Next steps

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PSC Service Agency Business LinesWho we are

• Within the PSCs mandate, we are currently
  involved in the following business lines
• General recruitment services
• Corporate recruitment programs (PSR, FSWEP, RPL,
  etc.)
• Executive staffing and recruitment services
• Personnel Psychology Centre assessment services

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PSC Service Agency Business LinesWho we are

• Recruitment services
• We provide a link with hiring departments and
  agencies to applicants who are seeking jobs in
  the FPS.
• Through our jobs.gc.ca website, we provide a
  single window entry to federal recruitment job
  opportunities, programs, products, systems and
  tools.
• We deliver recruitment services, programs and
  products through client service units across
  Canada

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PSC Service Agency Business LinesWho we are

• Recruitment services
• General recruitment services support recruitment
  of the general public for jobs in all groups and
  levels other than Executives
• http//www.psc-cfp.gc.ca/centres/empl_e.htm
• Post-Secondary Recruitment and Recruitment of
  Policy Leaders target recruitment of university
  graduates, while student programs such as FSWEP,
  COOP and RAP offer employment to those whose
  studies are in progress
• http//www.psc-cfp.gc.ca/centres/empl_e.htmstuden
  ts

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PSC Service Agency Business LinesWho we are

• Recruitment services
• Some of our activities include
• Developing marketing campaigns to attract
  candidates to the federal public service
• Advertising job opportunities and recruitment
  campaigns
• Receiving, screening and referring applications
• Reviewing requests for appointment without
  competition
• Managing our jobs.gc.ca website

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PSC Service Agency Business LinesWho we are

• Executive Resourcing services
• Within current PSEA context, we manage
  non-delegated executive staffing and recruitment
  processes for assessment and appointment of
  executives for use by departments.
• Services include providing advice on
• Staffing and recruitment strategies
• Tools for assessing leadership and management
• Career and job search advice for candidates and
  EX aspirants

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PSC Service Agency Business LinesWho we are

• Executive Resourcing services
• Targeted staffing and recruitment to assist
  functional communities
• Assessment of Career Assignment Program (CAP)
  participants for inclusion in pre-qualified pools
  
• http//www.psc-cfp.gc.ca/exec-cadres/resour_e.
  htm

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PSC Service Agency Business LinesWho we are

• Assessment services
• Through the Personnel Psychology Centre (PPC), we
  provide a wide-range of assessment and
  counselling products and services.
• We provide tailor-made assessment solutions to
  meet departments selection and development
  needs.
• We provide consultation services related to our
  products and services
• http//www.psc-cfp.gc.ca/ppc/ppc_overview_e.htm
• Consultation services contact number
  613-992-9741

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Our Service Vision

• Given full delegation of all staffing and
  recruitment authorities under the new PSEA, the
  PSC has developed a service vision for the future
  based on the following
• Departments are responsible for managing their
  own human resources, including staffing and
  recruitment.
• Deputy heads will choose how to provide staffing
  and recruitment services to their managers.
• To make our vision a reality, we are creating a
  Service Agency through which we will provide
  quality recruitment, executive staffing and
  assessment services.

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Service Options
Under the new PSEA, Deputy Heads can choose one,
or a combination of the following options to meet
their newly delegated staffing/recruitment and
assessment needs - Continue to use the PSC
Service Agency - Take charge of their own
services- Establish partnerships for shared
services- Rely on other departments for
services- Use an internal service provider
(other than the PSC Service Agency)- Use a
service provider from outside the FPS
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PSC Service Agency Goals

• Successfully position ourselves as a centre of
  excellence in recruitment, executive staffing and
  assessment staffing service delivery to
  departments and agencies.
• Continue, during the transition period, to
  enhance service quality to departments and to the
  Canadian population.

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Our Service Philosophy

• Focus on the client hiring managers
• Define where the PSC Service Agency can provide
  value-added in recruitment, executive staffing
  and assessment.
• Ensure Public Service values and ethics are
  respected
• Provide a results-based approach to service
  supported by service standards and performance
  measurement

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Our Service Philosophy

• Provide leadership in building and providing
  products, services, technology and tools to
  support departments recruitment, executive
  staffing, and assessment needs

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Business Priorities for 2005-2006

• Timing of implementation of PSEA 2003
• National area of selection
• Enhancement and expansion of electronic
  recruitment tools
• Official languages
• Clarification of PSC oversight and service roles
• Enhanced responsiveness of service while
  respecting the values and principles of the PSEA

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Moving forward

• Over the last few months, we have been
• Transferring functions which are not part of the
  Service Agency mandate
• Re-organizing our operations across the country
  to ensure timely design, development and delivery
  of products and services
• Working on enhanced service standards and clear
  performance indicators to ensure consistent
  quality of service across the country

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What our Service Agency can offer your
department

• Under the new PSEA, all PSC Service Agency
  programs and services funded under the current
  PSEA will continue to be offered free of charge
• general recruitment services
• Corporate recruitment programs such as PSR,
  FSWEP, RPL, etc. (managers.jobs.gc.ca)
• EX staffing and recruitment services
• PPC services that are currently free of charge

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PPC Additional Services we can offer your
department

• PPC services within the PSC mandate currently
  offered by PPC on a cost-recovery basis are
  expected to continue on that basis
• Additional cost-recovery services within the
  PSCs mandate may be developed over time if a
  business case can be made to support the need

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What comes next?

• Develop and implement a strategy to involve
  departments in defining the new client service
  relationship
• Presentation to Heads of HR
• Presentation to National Staffing Council
• Presentations to Regional Federal Councils
• Meetings with individual departments

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Questions?