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ISO 9000/9001


Darius Vincent Salim. Preview of ISO 9000/9001. What is ISO? General Background ... Anna Brjezovskaia. VelimirLesikov. Eduardo Borjas. Darius Vincent Salim ... – PowerPoint PPT presentation

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Title: ISO 9000/9001

ISO 9000/9001
  • Software Process Improvement Initiative

Omer Azmon Anna Brjezovskaia VelimirLesikov Eduard
o Borjas Darius Vincent Salim
Preview of ISO 9000/9001
  • What is ISO?
  • General Background
  • Who Uses ISO 9000/9001
  • Motivation for ISO 9000/9001
  • Goals for ISO 9001
  • Features of ISO 9001
  • Comparison With Other SPI Initiatives
  • Team Opinions
  • Q A Session

What is ISO?
  • ISO stands for the International Organization
    for Standardization.
  • Central Secretariat is located in Geneva,
  • A network of the national standards institutes of
    162 countries with one member (one vote) per
  • A non-governmental organization that forms a
    bridge between the public and private sector.
  • Standards are developed by technical committees.
  • Certifications are performed by an independent
    third party registrar company accredited by a
    national accreditation body.

General Background
  • ISO 9000 describes fundamentals of quality
    management systems, which form the subject of the
    ISO 9000 family, and defines related terms.
  • ISO 9000 is 1 of the over 17,500 standards, which
    were published by the ISO. It first came out in
    1987, the latest standard was published in 2005.
  • ISO 9001 specifies requirements for a quality
    management system. It first came out in 1994, the
    latest standard was published in 2008.

Who Uses ISO 9000/9001
  • ISO 9001 is used from certified companies, most
    of the time it involves two major positions in
    the company
  • Consultant - that prepares the documentation
  • The company's management and staff to guarantee
    that the new system is properly documented and
    the documentation is properly implemented.
  • Used by small companies mainly because of a need
    from their corporate partners which are looking
    for better quality and standardizing methods.

Motivation for ISO 9000/9001
  • Started in England during WWII for quality
    management of weapons manufacturers
  • Into the 1970s many organizations (Ford, British
    Ministry of Defense) had their own quality
    management systems
  • The problem then became that there was no single
    standard for quality in England
  • From there it became first a British standard,
    then a European standard, and ultimately an
    international standard

Goals for ISO 9001
  • ISO 90012008 specifies requirements for a
    quality management system where an organization
  • needs to demonstrate its ability to consistently
    provide product that meets customer and
    applicable statutory and regulatory requirements,
  • aims to enhance customer satisfaction through the
    effective application of the system, including
    processes for continual improvement of the system
    and the assurance of conformity to customer and
    applicable statutory and regulatory requirements.

Source International Organization for
Standardization (http//
Goals for ISO 9001 (continued)
  • Reduce waste and increase productivity
  • Improve employee awareness, morale and motivation
  • Raise profits
  • Improve marketing
  • Increase customer satisfaction
  • Create a more effective and efficient operation
  • Decreased variation, increased consistency and
    predictability of operations

Features of ISO 9001
  • Say It.
  • Document/define
  • Processes
  • Do It.
  • Implementation
  • Prove It.
  • Objective evidence (records, audits responses)
  • Maintain It Improve It!
  • Ongoing management commitment
  • Adequate resources
  • Continual improvement of the system

Features of ISO 9001 (continued)
  • 1 Scope
  • 2 Normative Reference
  • 3 Terms and Definitions
  • 4 Quality Management System
  • 5 Management Responsibility
  • 6 Resource Management
  • 7 Product Realization
  • 8 Measurement, Analysis and Improvement

Features of ISO 9001Scope
  • Demonstrate consistent conformance to customer
    regulatory requirements
  • Address customer satisfaction through
  • Effective system
  • Based on continual improvement preventive
  • Application
  • Define in quality manual

Features of ISO 9001 Normative Reference
  • normative means that it is included as an
    auditable requirement.
  • ISO 9000 Quality Management Systems -
    Fundamentals and Vocabulary

Features of ISO 9001Terms and Definitions
  • ISO 90002000 Quality Management Systems -
    Fundamentals and Vocabulary
  • Supplier ? Organization ?Customer
  • Product Result of a process (Hardware,
    software, services)

Features of ISO 9001Quality Management System
  • Establish, implement, document, maintain and
    continually improve the QMS processes.
  • Identify processes and sequence
  • Determine effectiveness
  • Monitor, measure, analyze, and implement actions
  • Documentation includes procedures, quality
    policy, instructions, quality manual, data and
  • Control of documents and records

Features of ISO 9001Management Responsibility
  • Management Commitment
  • Customer Focus
  • Quality Policy
  • Business Planning and Objectives
  • Responsibility, Communication and Authority
  • Management Reviews

Features of ISO 9001Resource Management
  • Provide Resources
  • Human Resources
  • Training, awareness competency
  • Personnel assignment
  • Work Environment
  • Infrastructure

Features of ISO 9001Product Realization
  • Planning for Product Realization
  • Customer-related Processes (Product requirements
  • Purchasing (Supplier evaluation, purchasing
    requirements, verification)
  • Design/Development (Planning, inputs, outputs,
    reviews, verification, validation change

Features of ISO 9001Measurement, Analysis and
  • Monitoring, Planning, and Measurement
  • Customer satisfaction
  • Internal audits
  • Process Product monitoring/measurement
  • Analysis of Data
  • Improvement
  • Constant Improvement
  • Preventive Action
  • Corrective Action

Comparison With Other SPI Initiatives
  • CMMI - ISO 9000 is more basic. The documentation
    involves fewer details and it has to be
    constantly improved for further product updates
    - in comparison to CMMI, where further process
    improvements are already covered when
    documentation and specifications are created.
  • Six Sigma - ISO 9000 is using documentation as
    continuous quality assurance, rather then data.

Team Opinions
  • Positives
  • Democratic
  • Internationally Used
  • Easy To Implement
  • Good Starting Point
  • If Used Correctly Will Lead To Consistent Quality
  • Negatives
  • Doesnt Necessarily Lead To A Quality Product
  • Can Lead To Just An Empty Plaque On The Wall
  • Not Software Specific Like ISO/IEC 900032004

Question Answer Session
Thank You
Omer Azmon Anna Brjezovskaia VelimirLesikov Eduard
o Borjas Darius Vincent Salim
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