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Knowledge Management Class16 Summary and Conclusions

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Title: Knowledge Management Class16 Summary and Conclusions


1
Knowledge Management Class16Summary and
Conclusions
  • Enduring principles O22
  • Discussion on students' organizations' KM efforts
    and/or potential impacts
  • Consider development of a KMS for Gwinnett MBAs -
    preliminary work!
  • Personal KM R25G2
  • The Future of KM

2
Frank Lloyd Wright, Fallingwater, 1935-1939
3
Part 6 Enduring Principles
4
O22 Enduring Principles
  • Business values drive transfer benefits
  • Transfer of best practices is the most common,
    and most effective, km strategy
  • KM must be woven into the corporate
    infrastructure
  • KM-earmarked funding is rare
  • Having the right culture is critical
  • Successful KM efforts employ a push-me-pull-you
    approach

5
Enduring Principles (contd)
  • 7. If it works, it really works
  • 8. Top level support is a must
  • 9. Technology is a catalyst but no panacea
  • 10. Mature KM efforts lead to transition from
    nurturing to measuring

6
George Bellows, A Morning Snow - Hudson River,
1910
7
Discussion
  • Discussion on students' organizations' KM efforts
    and/or potential impacts

8
William Bailey, Still Life with Eggs, Bowl and
Vase, 1971
9
Discussion
  • Consider development of a KMS for Gwinnett MBAs
  • Preliminary work!

10
Gaudi, Golonia Guell (Church-Barcelona), 1898-1915
11
Personal KM
12
R25 Lagniappe The Thirteenth Doughnut
  • Managing your personal knowledge with IT
  • Assessing your personal capital
  • Importance and reward of networking
  • Finding mentors

13
The Least You Need to Know
  • Personal KM is taking responsibility for what you
    know, who you know, and what they know.
  • It includes acquiring, creating and sharing
    knowledge developing personal networks and
    collaborating with others
  • Consider what IT you could use to help you manage
    your own knowledge (such as peer-to-peer
    computing)
  • Use networking skills and approaches to connect
    yourself to other people
  • Develop a network of mentors

14
(No Transcript)
15
G2 Personal KM
  • Introductory story about the Romans
  • Steam engine invented
  • Julius Caesar never approved it.

16
So
  • KM needs strong executive support
  • Innovation must be allowed to grow within an
    organization, or that organization loses its
    competitive edge
  • Freedom to fail is important!

17
Learning Objectives
  • The presentation of information can either hide
    or highlight the truth consider Kerrys and
    Bushs Vietnam War service records
  • Value the path to knowledge as much as the
    knowledge itself proper change management is
    critical
  • Know what determines the utility of a network
    technology does matter, though not as much as
    you might think
  • Learn the 6 most common tools for personal KM

18
Thoughts on KM
  • every additional unit of knowledge used
    effectively results in a marginal increase in
    performance (Malhotra)
  • All business processes involve creation,
    dissemination, renewal, and application of
    knowledge toward meeting the goals of the
    business
  • unfortunately, all business processes also
    involve the hoarding, distorting, and
    dissemination of disinformat5ion to support the
    goals of individual employees.
  • Dont rely on technology

19
Technology?
  • Successful knowledge transfer involves neither
    computers nor documents, but rather interactions
    between people.
  • Thomas H. Davenport, Think Tank The Future of
    Knowledge Management, CIO, December 15, 1995.

20
Dialogue
  • How did Native Americans (Australian Aborigines
    in fact, most major religious and cultural
    groups, tribes, etc.) exchange knowledge before
    their written language?
  • How was their knowledge transfer tied to their
    culture?

21
Case Study London Cholera Epidemic of 1854
  • pp. 14-15
  • Lessons of the story
  • (p. 15)

22
Goal of a Personal KM Strategy
  • To increase your productivity, innovation, and
    creative output to outdistance the competition

23
The Six Action Elements of Your Info Workflow
Figure 2.2, p. 16
24
(No Transcript)
25
The Future of KM
  • Comments!!!

26
I.M. Pei, The John Fitzgerald Kennedy
Library, Dorchester, MA
27
END OF PPT PRESENTATION
  • END OF PPT PRESENTATION

I.M. Pei, Meyerson Symphony Center, Dallas, Texas
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