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Promoting Student Success at The University of South Carolina


Learning Support, Academic Advising and Monitoring, ... Intentional, intrusive academic advising ... Provide intentional academic and personal support mechanisms ... – PowerPoint PPT presentation

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Title: Promoting Student Success at The University of South Carolina

Promoting Student Success at The University of
South Carolina
  • Chrissy Coley, Julie Holliday, Katie Lynch, and
    Angela Street
  • National Conference for the First Year Experience
    February 2007

Purpose of this Session
  • To discuss the proposal and implementation of
    USCs Student Success Center, including
  • Relevant literature and data
  • SSCs purpose and resulting organization and
    programmatic initiatives
  • Cross-campus partnerships
  • Recommendations for campuses considering this
    type of program

Literature on High-Performing Institutions
  • Student Success in College (2005 AAHE)
  • Highlights DEEP institutions (Documenting
    Effective Educational Practices) from National
    Survey of Student Engagement (NSSE)
  • Mark routes to student success through
    acculturation alignment
  • What Works in Student Retention (2004 ACT)
  • Learning Support, Academic Advising and
    Monitoring, First-Year Programs
  • Raising the Graduation Rates of Low-Income
    College Students (2005 Pell Institute)
  • Intentional, intrusive academic advising
  • Systems for monitoring student progress and
  • Role of Academic and Non-Academic Factors in
    Improving College Retention (2004 ACT)
  • Academic-Related Skills, Self-Confidence, and

Additional Research and Institutional Data Used
in Decision-Making
  • NSSE issues of engagement
  • CIRP issues of prior study habits
  • College Student Inventory
  • Student Satisfaction Inventory
  • Institutional retention and graduation rates
  • Impact of first year grades
  • Impact of living on campus and being Greek
  • Impact of maintaining LIFE Scholarship
  • Student sub-population data
  • Withdrawal data

Goals of Student Success Initiatives at USC
  • Coordinate personalized educational experiences
    (roadmaps for success)
  • Provide intentional academic and personal support
  • Monitor students progress and intervene if
    problems arise
  • Create effective communication channels
  • Analyze campus policies and procedures
  • Demonstrate USCs care for students
  • The purpose of the Student Success Center is to
    coordinate a comprehensive array of resources and
    initiatives to promote student success, with the
    goal of enhancing learning and satisfaction, as
    well as retention and graduation rates.

Student Success Center Organizational Chart
Supplemental Instruction (SI)
  • Established Fall 2005
  • Peer assisted study sessions to review course
    content and integrate how-to-learn with
    what-to-learn (currently have 54 SI leaders)
  • Focuses on high risk and historically challenging
    courses (30 DFW rate)
  • Fall 2006 courses include introductory courses in
    Biology, Chemistry, Math, History, Psychology,
    Philosophy, Accounting, and Economics
  • Research indicates that students attending SI
    earn higher grades and withdraw at lower rates
    than non-participants

Supplemental Instruction
  • Assessment and Promotion
  • First Day of Class survey and presentations
  • Attendance/Frequency of SI visits
  • Grades and announcing differences to students
  • SI session observations
  • End of semester survey
  • DFW rates
  • Evaluation to students attend 2 sessions
  • Focus Group
  • Feedback from faculty (formal and information)

Supplemental Instruction- Overview of Data
  • Student Feedback SI
  • helps you understand how to study more
    effectively for the tests
  • provides you with the opportunity to interact
    with students to ask questions
  • Faculty Feedback SI
  • provides a peer to whom freshmen students can go
    with minimal intimidation. (BIOL 101)
  • opens the door for help during a new set of
    times (evening hours) (PSYC 101)
  • Fall 2006
  • SI participants
  • N2060
  • Mean GPA 2.81
  • SI non-participants
  • N4695
  • Mean GPA 2.64

  • Tutoring began January 22, 2007!
  • Purpose
  • To provide peer facilitated academic support to
    all USC students.
  • One-on-One and small group tutoring services
    offered in historically difficult courses
    (100-300 level).
  • Includes
  • Accounting, Biology, Chemistry, Mathematics,
    Foreign Languages, Physics, and Computer Science.
  • We currently employ 17 tutors.
  • Our tutors complete a tutor training program in
    accordance with the College Reading and Learning
    Association (CRLA).
  • Our goal is to have the tutor training program
    certified by CRLA in fall 2007.

Students Tackling Academic Recovery
  • STAR
  • The STAR program is specifically designed for
    students identified as scholastically
    deficient, but is open to any student wishing to
    learn strategies to improve academic performance.
  • Goals of STAR are to help students
  • Assess factors related to academic performance
  • Become aware of campus resources
  • Participate in learning sessions for relevant
  • Learn to use the GPD/GPA calculator
  • Make an Academic/learning plan
  • STAR Workshop
  • Students will have the opportunity to assess
    individual needs, identify resources, and create
    a strategic plan to achieve academic success.
  • Students will be provided with a variety of
    materials and resources to help them get back on
  • Presentations on time management, study skills
    and financial aid are also included.

Feedback- Tutoring STAR
  • Tutoring
  • Tutoring in the Student Success Center has been
    very helpful, and I like that I can come to the
    same place to get tutoring in different
  • My tutor knows the material well and can
    explain things to me in a way I understand.
  • STAR- From Students
  • What were the most valuable parts of the STAR
  • All the helpful tips from all the presenters, as
    well as all the handouts.
  • I liked everything we talked about, especially
    ways to improve my GPA.
  • Identifying obstacles that hindered my grades.

Early Intervention Initiative
  • Established Fall 2005
  • Purpose Connect students struggling with
    academic success to additional campus resources
    before becoming overwhelmed. These campus
    resources are designed to help overcome specific
    obstacles preventing them from meeting their
    academic responsibilities.
  • CAR Group
  • ACE
  • SI or Tutoring
  • Out-of-State Mentoring or Transfer Mentoring
  • Target population First Year Students,
    specifically those enrolled in University 101 or
    EN 101/102

First Year Call Center
  • Established Fall 2006
  • Purpose Make first-year students feel welcome by
    informing them of important upcoming evens,
    discussing their satisfaction and challenges,
    while answering any questions or concerns they
    may have
  • Completely mobile call center
  • Wireless laptops and cell phones to make calls
  • Call Center uses 10 trained Sophomore students as
  • The First Year Call Center boasts a 77
    completion rate for the initial round of calls.
    Mark of completion includes conversation with
    students, parents or other household member, or
    voice mail message

Early Intervention Initiatives Overview of Data
  • Early Intervention Initiative
  • Thank you for taking the time to talk with me.
    The help you provided was wonderful. I really
    appreciate your words of wisdom and guidance and
    dont know I would have made it through the
    semester if you hadnt contacted me.
  • I think the process helped a great deal. He
    continued to communicate with me (the professor)
    subsequently and I think he gained much needed
  • First Year Call Center
  • Is the First Year Call Center really calling
    every first year student? Thats amazing! I wish
    this was around when I was starting.
  • Taking the time to reach all first year students
    just to check in really shows the care and
    concern this university has for its students. Its
    an impressive accomplishment.

Special Student Populations
  • Transfer Students
  • Out of State Students
  • Students of Color
  • Sophomores
  • Students Who Lose Their Scholarships

Special Student PopulationsResearch and
  • University Retention Committee Identified a high
    risk sub-population and chose transfer students
  • Research was done to identify issues and best
    practices and major themes were found such as
  • Institutional Connectedness/ Involvement
  • Finding friends
  • Academic Advising
  • Orientation
  • Over 200 Out of State Students Surveyed
  • Students chose one or more challenges they face
    or are facing as an out of state student
  • The results indicated
  • Social Networks (Finding Friends and Social
    Outlets) 80
  • South Carolina (Cultural Adjustment) 68
  • Homesickness 78

Transfer and Out of State Student Initiatives
  • Mentoring Programs
  • Blackboard Communities
  • Mixers/Socials
  • Success Seminars
  • Out of State Student Trips
  • Transfer and Out of State Student Success Guides
    and Manuals
  • Initiatives for Students of Color, Sophomores and
    Students Who Lose Scholarships Fall 07

Partnerships Within the Division of Student
  • Undergraduate Admissions
  • Counseling Center/CAR Group (Creating Academic
  • Residential Learning Initiatives
  • Multicultural Student Affairs
  • Student Disability Services/Student Assistance
  • Financial Aid/Satisfactory Academic Progress
  • Student Involvement Greek Life
  • Student Health Services
  • Orientation and Testing
  • Career Center

Partnerships With Academic and Other
Administrative Units
  • National Resource Center for the First Year
    Experience University 101
  • Library
  • Freshman English
  • Assistant and Associate Deans
  • Academic Advisors
  • Registrars Office
  • Institutional Assessment and Compliance
  • Center for Teaching Excellence
  • Retention Committee

Noted Impact of the Student Success Center at USC
  • Faculty and academic administrators are
    approaching us about attendance issues and how we
    can incorporate this effort in other courses.
  • promoting awareness and dialogue
  • Parents and academic advisors are contacting us
    about ways we can assist their students.
  • It is fostering conversations and collaborations
    between academic and student affairs units.
  • It is really about how we guide students
    throughout their Carolina experience. (Associate
    VP for Student Development)

Recommendations for Implementing New Student
Success Initiatives
  • Identify and partner with key players and allies
    involve in the planning process
  • Take time to dialogue and incorporate different
    positions and needs
  • Be flexible and open listen and start where you
  • Convince faculty and administrators through data
    reporting (body of literature, campus research)
    use persuasion, not force
  • Be aware of the philosophical and logistical

For Questions or More Information, Please Contact
  • Student Success Center
  • University of South Carolina
  • (803) 777-0684
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