Case Study US Postal Service: Involvement and Recognition Key to EMS Implementation

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Case Study US Postal Service  Involvement and
RecognitionKey to EMS Implementation

• Speaker  Sydney Randell, CHMM
• District Environmental Coordinator
• US Postal Service
•  

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• FYI...
• THERE WILL BE A QUIZ AT
• THE END OF THIS PRESENTATION

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• WHO WE ARE?
• 67 billion in annual revenue.
• 750,000 employees.
• 208 billion deliveries a year.
• 36,000 facilities.
• 200,000 vehicles.

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• WHAT WE DO?
• Collect
• Process
• Deliver
• Market
• Support

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• HOW WE DO IT?
• Guiding Principles
• Voice of the Customer
• Voice of the Employee
• Voice of the Business

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• CELEBRATING OUR SUCCESS
• Recipients of Hammer Awards
• Environmentally Friendly Stamps
• Post Office constructed of Recyclable
• Recycle paper, batteries, tires, oils, etc.
• Embracing EMS as a process of continuous
  improvement

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• HOW DOES ENVIRONMENTAL FIT INTO THE BIG
  PICTURE?
  
• Support 4 core operations
• Support the 3 Voices
• Compliant with environmental laws
• Good model citizen in the community
• Enhance employee workplace safety

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• ENVIRONMENTAL ORGANIZATION
• Head Quarter (HQ) - establish policy
• Area - deploy implement programs
• Facilities - implement programs
• HQ, Area, Facilities - review programs
  policies (as needed)

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• ENVIRONMENTAL ASPECTS
• Managing 36,000 facilities
• spent chemicals (e.g. cleaners)
• HVAC (e.g. CFCs)
• stormwater
• asbestos

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• ASPECTS IMPACTS (continue)
• Servicing 200,000 vehicles
• oil, antifreeze, tires, batteries, etc.
• vehicle washing
• parts cleaner
• stormwater
• fueling stations (e.g. USTs)

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• INVOLVEMENT RECOGNITION
• 1. Have a game plan
• 2. Identify stakeholders
• 3. Understand their role
• 4. Communicate clearly and concisely
• 5. Focus on a few
• 6. Reward success

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• GOTTA HAVE A GAME PLAN
• Got to know where youre going, even if no else
  does
  
• The plan should be concise and contain
  measurable targets
  
• Should be written and made available to
  stakeholders

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• IDENTIFY STAKEHOLDERS
• Know who you are providing services to - your
  customer
  
• Know your audience - this will affect how you
  communicate
  
• Know the organizational structure - it will
  drive organizational behavior

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• UNDERSTAND THEIR ROLE
• Know who the Thinkers are
• Know who the Doers are
• Know who the Passiver are
• Know who the Enforcers are

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• COMMUNICATE CLEAR CONCISE
• Game plan is easily understood
• Roles responsibilities are easily understood
• Market -Vs- Dictate (Show -Vs- Tell)
• Message must be consistent
• Repeat, Repeat, Repeet the message

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• FOCUS ON THE FEW...
• Divide and conquer
• Small victories
• Success breeds success
• Success builds confidence

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• REWARD RECOGNIZE SUCCESS
• Everyone desires success
• Everyone desires success to be shared
• Tangible and intangible rewards
• The key to long term success

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• AN EXAMPLE...

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• Annual Environmental Compliance Reviews and
  Verification Audits
  

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• Facilitate annual Environmental Compliance
  Reviews (ECRs) audits at pre-selected USPS
  facilities within the district. The purpose of
  the ECR process is to review facility operations
  to assess their current compliance with federal
  and state of Wash. environmental regulations and
  USPS policies.

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• Cost of project will be funded by Western Area
  Env. Compliance Office.

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• External resources required, environmental
  consultant will be hired by Western Area Env.
  Compliance Office to conduct the ECR and
  verification audits.

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• Supplier District Env. Compliance Office will
  coordinate and facilitate the ECR process.
  
• Customer Facilities that are chosen to
  participate in the ECR process.

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• This project is expected to be completed by end
  of FY2000.

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• CONCLUSION
• EMS is a process, no two is alike
• Employee involvement is the glue that binds
  the process
  
• Employee recognition is the catalyst that
  perpetuate the process

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• QUESTIONS ANSWERS
• What do we (US Postal Service) do?
• 1. _____ 2. ______ 3. ______ 4. _____ 5.
  ______
  
• What are the 3 Voices?
• 1. _____ 2. ______ 3. ______
• EMS is a ______?