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Corporate Training Evaluation Proposal

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Employees are in five different cities/two countries (four time zones: eight hour span) ... Set training times to accommodate time zones. 6/15/09. 7. Face to ... – PowerPoint PPT presentation

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Title: Corporate Training Evaluation Proposal


1
Corporate Training Evaluation Proposal
  • Presented via Placeware by
  • Jim Mowery
  • Cynthia Eschenburg

2
Agenda
  • Corporate Scenario Background
  • New Training Program Objectives
  • Relevant Characteristics of the Program
  • Purpose of the Evaluation
  • Outcomes to be Examined
  • Program Stakeholders
  • Evaluation Model Description Activities
  • Use of Evaluation Data
  • Conclusion

3
Background
  • The Corporation XYZ Corporation
  • Business Task Implementation of Oracle software
    system (integrated finance, sales, HR package)
  • Training Objective Train 500 employees on the
    new software to standard, on-time, within budget
  • Employees are in five different cities/two
    countries (four time zones eight hour span)
  • One group is Spanish only
  • Three levels of training User, Supervisor,
    Manager
  • Current Training Method Face to Face (f2f)

4
New Training Goals Objectives
  • Goals
  • Replace selected Face to Face (f2f) classes with
    Web-based tutorials
  • Institute Chain Teaching Classes taught by
    supervisors to subordinates
  • Introduce Certification Exams and Re-exams
  • Objectives
  • Replace old software package with a new package
  • Maximize Training Efficiency and Reduce Training
    Costs

5
Program Characteristics
  • Four components of training
  • Web-based tutorials
  • Face to Face (f2f)
  • Certification Exam
  • Re-exam as required
  • Two parts of f2f component
  • Train the Trainer (Supervisor)
  • Train the User

6
Web Based Component
  • IT Staff develops web-based tutorials
  • Three levels of tutorials User, Supervisor,
    Manager
  • Two languages English and Spanish
  • Web-based tutorial training sequence concurrent
    training for Users, Supervisors, and Managers
  • Help Desk operated by IT Staff (Eng Spanish)
  • Set training times to accommodate time zones

7
Face to Face Component
  • Two Levels
  • Train the Trainer (Supervisor)
  • Train the User
  • Two (2)-Three (3) Hour Sessions
  • Taught by Supervisor
  • Monitored by Manager

8
Exam/Re-Exam Components
  • Certification Exam
  • Upon failure
  • further training
  • re-exam required

9
Purpose of Evaluation
  • Assess competency of employee use of new software
    program
  • Attitudes toward the new training model
    combination of f2f and technology
  • Contrast new training against old methods
  • Assess degree of satisfaction with new training

10
Stakeholders
  • Stockholders
  • Officers
  • Managers
  • Supervisors
  • Users
  • Customers

11
Evaluation Model CIPP
  • CIPP is a Decision-Facilitation Model
  • Covers Four Types of Evaluation
  • Context Evaluation Planning decisions
  • Input Evaluation Instructional Design decisions
  • Process Evaluation Implementation decisions
  • Product Evaluation Judge Outcomes

12
Evaluation Team
  • Selected employees taking the training
  • Selected Supervisors
  • Selected Managers
  • Representatives from the IT Staff
  • Internal Research Staff (Team Lead)

13
Outcomes to be Examined
  • Competency with new software program
  • Attitudes towards new training model
  • Language issues
  • Time-zone issues

14
Evaluation Activities
  • Conduct pilot evaluation, if required
  • Methods used to collect data
  • Competency Test(s) for all
  • Attitude Survey for all
  • Attitude Interview (sampling)
  • Methods used to analyze data
  • Percentage pass/fail mean score
  • Degree of Satisfaction (Survey)
  • Degree of Satisfaction (Interview)

15
Use of Evaluation Data
  • Determine degree of competency
  • Determine superstars
  • Determine remediation requirements
  • Determine attitude toward new training
  • Validate new training method
  • Assess Spanish/English effectiveness
  • Assess Time Zone Accommodations

16
Conclusions
  • Evaluation requires the same degree of planning
    as any other operation
  • Objectives must remain consistent across planning
    and evaluation
  • Evaluation instruments require detailed planning
  • Pilot evaluations may be required
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