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Time Warner Cable Collections Department

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Time Warner Cable. Collections Department. STARS Internship Program. Kathryn Masse ... In 1995, Time Warner Cable introduced the On-Time Guarantee ... – PowerPoint PPT presentation

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Title: Time Warner Cable Collections Department


1
Time Warner CableCollections Department
  • STARS Internship Program
  • Kathryn Masse

2
History of Time Warner Cable
-Time Warner serves 10.9 million customers in
27 states -In 1995, Time Warner Cable
introduced the On-Time Guarantee -In 2002,
Video On Demand with iCONTROL was introduced
-In 2005, TWC is working toward taking over part
of Adelphia

http//www.twcable.com
3
OBJECTIVE 1
  • To gain knowledge in accounts receivable
  • (payments from customers, updating accounts)
  • -Entered payments into the computer
  • -Went through and eliminated balances from
    seasonal customers that were not going to return
    this year
  • -Learned more about how hard it can be to collect
    money from people for bills

4
The Welcome Screen in ICOMS
5
Customer Ledger Screen
6
Equipment Screen
7
Adjustment Codes
8
Cash Entry Batch Screen
9
OBJECTIVE 2
  • To demonstrate my computer experience (especially
    in Microsoft Office)
  • -Created a better Excel document for the
    equipment information
  • -Took forms and made current, more legible ones
    in Word
  • -Worked in Excel to enter bankruptcies into the
    computer system

10
Equipment Codes and Descriptions- Before
11
Equipment Codes and Descriptions- After
12
OBJECTIVE 3
  • To create a better comprehension of cash
  • resolutions in a business
  • -Realized how much money was still on accounts
    that needed to be paid by customers and billed
    them for it
  • -Was able to get a close look at the amount of
    money a company takes in

13
OBJECTIVE 4
  • To prepare any forms or
  • statements for accounts
  • -Filled out Manual Refund Request Forms when the
    computer couldnt put it through automatically
  • -Sent out forms to customers to tell them that
    they had a credit on their old accounts
    transferred to their current one

14
OBJECTIVE 5
  • To distinguish between different aspects of
  • Accounting, particularly accounts receivable
  • -Got a closer look at the accounts receivable
    directly related to a large business
  • -Saw some aspects of not only money directly
    coming in to TWC, but money that we had to get a
    collection agency to collect for us

15
Communication at Time Warner The INFOFLOW was
something new that they were trying out.
16
Other Things Learned
  • -Business work environment
  • -Teamwork
  • -Business meetings
  • -Commitment

17
(No Transcript)
18
Kathryns Shared Documents
19
RESUME
20
  • ANY QUESTIONS OR COMMENTS?
  • Thank You!
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