SMB Opportunity

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Gearing up for Growth A seminar for growing
Irish businesses
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Agenda

• Celtic Tiger II Dr. Dan McLaughlin, BOI
• Tips for Running a Better Business Patricia
  Callan, SFA
• Solutions for Small Business Paul Mason,
  Microsoft
• Panel Discussion chaired by David McWilliams

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Tiger (?)- The SequelNovember 2004
Dr. Dan McLaughlin dan.mclaughlin_at_boigm.com 353-1
-6093326
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...Celtic Tiger mark I...
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...employment growth the key...
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...large pool of unemployed helped...
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...migration not that significant...
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...Tiger ? potential is 6.5...
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...no pool of unemployed in Ireland...
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...but migration now substantial...
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...and large pool of unemployed in New Europe...
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...globalisation keeping inflation low...
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...and euro transforms Irish rate cycle...
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...cyclical recovery under way...
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...consumption has slowed, savings ratio has
risen...
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...but confidence back at Tiger I levels...
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..and 2005 Budget will be generous.
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Tips for Running a Better Business Presentation
at the Gearing Up For Growth Seminar 16th
November 2004
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OUTLINE

• Small Business in Ireland
• Introduction to the SFA
• Tips on Running a Better Business

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Small Business in Ireland...
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IRELAND - A Nation of Small Business

• 190,000 Registered Companies
• 97.8 have less than 50 employees
• 89.9 have less than 10 employees
• 50 of total employment

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SFA The voice of small business
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SFA STRUCTURE

• Independent Business Organisation within IBEC
• Exclusively representing enterprises employing
  less than 50 people
• Trans-sectoral
• - services, manufacturing, retail, distribution

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SFA MEMBERSHIP

• Irelands largest small business organisation
• Over 8,000 members
• - 3,500 direct members
• - 4,500 affiliate members
• ISO 90012000 accredited

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ACHIEVING OBJECTIVES

• 1. Lobbying on behalf of small business
• 2. Providing advice, assistance and information
  to members
• 3. Group Schemes - reducing members costs
• 4. Management Training and Development
• 5. Networking Events

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Tips for Running a Better Business...
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4 KEY FACTORS

• People
• Time
• Efficiency
• Differentiation

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PEOPLE

• Capacities
• Commitment
• Innovativeness
• Flexibility
• Morale

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TIME

• Timing
• Speed of Action
• Exploitation of Change

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EFFICIENCY

• Organisation
• Information Systems
• Cost-Control
• Purchasing
• Delivery
• Overheads

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DIFFERENTIATION

• Innovation
• Design
• Quality
• Sales
• Marketing
• Customer Relations
• Cost Benefit
• Image

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3 KEY WORDS

• Innovation
• Analysis
• Action

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QUALITY SERVICE

• Get to know the next and final customer
• Get to know the competition
• Commit to continual rapid improvement in
  quality, cost, response-time and flexibility
• Cut the number of flow-paths - where the work
  goes next

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QUALITY SERVICE

• Operate at the customers rate of use
• Develop human resources through cross training,
  job-switching, continual education
• Make it easier to produce or provide the product
  without error - call centre, billing process,
  collection process

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QUALITY SERVICE

• Cut transactions - control causes not costs
• Tell your customer the truth!
• Always over-deliver

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In Conclusion...
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REMEMBER ...

• 4 Key Factors
• 3 Key Words

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Presented by Patricia Callan SFA Assistant
Director E-mail patricia.callan_at_ibec.ie www.sf
a.ie
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IT Solutions for Small Businesses Doing better
business with software

• Paul Mason
• SMB Senior Group Manager
• Microsoft Ireland

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Microsoft is committed to helping small businesses

• 175,000 small businesses in Ireland
• Network of 1,500 partners serving SMB
• 6.7 Billion on RD with dedicated product
  development teams designing solutions for small
  businesses
• Microsoft has been serving small businesses for
  27 years

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We understand your priorities

• Managing Reducing Costs Improving
  Productivity to Drive Bottom Line, Profit!
• Keeping Existing Customers
• Winning New Customers to grow the business

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The ideal customer profile

• 5-30 Employees
• 5-20 PCs
• In services industry
• Use information to run your business
• 40,000 Irish companies

Based on research MS Ireland have conducted July
04
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A Microsoft solution can help increase your Profit

• Help secure your company data from attack and
  your email from spam
• Help protect your company data from system
  crashes
• Make your company more productive
• Remote access
• Simple document management
• Introduce you to an IT expert to manage your IT
  at a fraction of what its costing you today

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A Microsoft solution can help grow your Revenue

• Provide instant customer analysis
• Collect instant customer feedback
• Manage all your customer contacts in one place
• Provide a sales pipeline
• Create and publish professional documents and
  promote your company

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Microsoft solutions for small business
Remote connectivity Windows Server 2003 Remote
Email Exchange 2003 Collaboration Sharepoint
Services Internet Security and Acceleration ISA
Server 2000 Relational Database SQL Server 2000
Web site development Office FrontPage 2003
Contact Management Outlook with Business
Contact Manager Professional documents
Publisher 2003 Word processing Word
2003 Spreadsheet Excel 2003 Presentations
PowerPoint 2003
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Proof

• Independent Study September 2003
• Exceptionally high ROI 63- 2000
• Ability to focus on your business, not
  technology
• Quickly recoup your investment
• Enhanced quality of life

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Independent press agree.

• Verdict For small companies that need a
  business in a box and want to stick with
  Microsoft technology, SBS 2003 is the only game
  in town.

• the star of Office SBE 2003 is Business Contact
  Manager

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Irish small businesses agree..
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Green Inc Film Television,The Afternoon Show

• Gavin Cullen
• Production Manager

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Company Background
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Business Requirements

• Reliable System
• Quick implementation
• Reduced Support Overhead
• Data protection
• Teamwork
• Remote working management

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The Solution

• Selected Services Partner (DSS)
• Installed Small Business Server 2003, Office 2003
• Implemented ADSL broadband connectivity
• Deployed anti-virus
• Full solution deployed within 1 week

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The Result

• Reduced Support Overhead
• Saving up to 2 hours per day
• Back-up and Recovery Capabilites
• Security user rights and permissions
• Secure Remote Access remote management

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Tips

• Stay up to date!
• Back-up is key
• Choose the right IT services partner
• Use remote support from services partner

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Where do you go to get help?

• Experts here today or leave details
• More information
• www.microsoft.com/ireland/smallbusiness
• pmason_at_microsoft.com
• Make IT Secure Day Wednesday 17th November 2004
• www.makeitsecure.ie

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(No Transcript)
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Panel Discussion