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Generations Bridging the Gap or Trying to Reduce Generational Turbulence

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Title: Generations Bridging the Gap or Trying to Reduce Generational Turbulence


1
GenerationsBridging the Gap or Trying to Reduce
Generational Turbulence?
  • Mindy Stooksbury, RSBA, PHR
  • Director of Fiscal Services
  • Maryville City Schools
  • Tennessee

2
Generational Repetition
  • Each generation assumes the following generations
    will want what they have and will share their
    same definition of success.
  • Each generation then believes the following
    generations should pay their dues the same way
    to earn that success.
  • With a few exceptions, each generation thinks the
    following generation has had it easier.

3
Generation Profiles
  • A generation has shared values, common heroes and
    experiences.
  • Keep in mind that exceptions to the profiles
    exist based on personal circumstances.

4
Current Generations
  • Veterans 1900-1945
  • Baby Boomers 1946-1964
  • Generation X 1965-1980
  • Nexters 1981-1999

5
Veterans 1900 - 1945
  • The difficult we do at once the impossible
    takes a bit longer.
  • --Motto of the Seabees

6
Veterans 1900 - 1945
  • AKA Traditionalists, GI Generation, Jazz Age
  • Current Age 61
  • Outlook practical
  • Work ethic dedicated
  • View of authority respectful
  • Leadership by hierarchy
  • Relationships personal sacrifice
  • Perspective civic
  • of Active Workforce 5

7
Veterans - Defining Events
  • Stock Market Crash
  • Great Depression
  • World War II
  • Patriotism
  • New Deal
  • Rise of labor unions

8
Veterans - Compelling Messages
  • Make do or do without.
  • Stay in line.
  • Sacrifice.
  • Be heroic.
  • Consider the common good.
  • Age Seniority

9
Veterans - How They Were Raised
  • Discipline
  • Schedules
  • Conformity
  • Strict obedience
  • Spare the rod and spoil the child

10
Veterans - Personality
  • Like Consistency Uniformity
  • Like Things on a Grand Scale
  • Conformers
  • Disciplined
  • Strong work ethic
  • Consistent
  • Dependable
  • Past-Oriented History Absorbed
  • Believe in Law Order
  • Conservative

11
Veterans - Communication Turnoffs
  • Profanity
  • Slang
  • Emotional language
  • Disorganization
  • Lack of respect for tradition
  • Poor grammar
  • Disrespect for experience

12
Veterans - How to Manage
  • Treat these colleagues with respect.
  • Show that youre organized.
  • Emphasize long-term goals.
  • Use your best grammar and avoid slang.

13
Veterans - Bits Pieces
  • Popular Names George Dorothy
  • Notables George Bush, Harry Belafonte, John
    Glenn, Lee Iacocca
  • Media Radio, Fireside Chats, Lone Ranger, Grand
    Ole Opry
  • Music Swing, Frank Sinatra, Duke Ellington
  • Heroes Superman, FDR, MacArthur, Patton,
    Eisenhower, Churchill, Babe Ruth

14
Veterans - Bits Pieces
  • Markings
  • Conservative, somewhat dressy clothes
  • Neatly Trimmed Hair
  • Golf Clubs
  • Mixed Drinks
  • Spending Style Save Pay Cash
  • What they read Readers Digest, USA Today,
    Time, Wall Street Journal
  • Their Humor The Better Half
  • Use of Time Time is a currency to be invested
    into their future

15
Veterans - Memories
16
Baby Boomers 1946 - 1964
  • God knows many of them are fools, and most of
    them will be sellouts, but theyre a better
    generation than we were.

  • ---Lillian Hellman

17
Baby Boomers 1946 - 1964
  • AKA Beat Generation, Consciousness Revolution
  • Current Age 42 - 60
  • Outlook optimistic
  • Work ethic driven
  • View of authority love/hate
  • Leadership by consensus
  • Relationships personal gratification
  • Perspective team
  • of Active Workforce 45

18
Baby Boomers - Defining Events
  • Vietnam
  • Civil Rights Exploration
  • Space Exploration
  • Cold War
  • Assassinations

19
Boomers - Compelling Messages
  • Be anything you want to be.
  • Change the world.
  • Work well with others.
  • Live up to expectations.
  • Duck and cover.

20
Boomers - How They Were Raised
  • Dr. Spock
  • Throw away the schedule
  • Love and nurture, pamper and cherish
  • Stay-at-home moms

21
Boomers - Personality
  • Believe in Growth Expansion
  • Think of themselves as the Stars of the Show
  • Optimistic
  • Team-Oriented
  • Pursuit of Personal Gratification - No Matter the
    Cost
  • Trendsetters - Cool
  • Humane
  • Interpersonal
  • Trustworthy

22
Boomers - Communication Turnoffs
  • Brusqueness
  • Unfriendliness
  • Not showing interest
  • Shows of power, one-upmanship
  • Political incorrectness
  • Sports and war metaphors

23
Boomers - How to Manage
  • Provide recognition opportunities.
  • Establish rapport.
  • Tie together concept, mission and values and
    apply to individual.

24
Boomers - Bits Pieces
  • Popular Names Tom Linda
  • Notables Bill Hillary Clinton, Oprah Winfrey,
    Bill Gates, Rush Limbaugh, Mick Jagger
  • Media Beatles, Watching TV
  • Music Rock -n- Roll, Elvis, Grateful Dead, Beach
    Boys, Hendrix, Supremes
  • Heroes Gandhi, Martin Luther King, John
    Jacqueline Kennedy

25
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26
Boomers - Bits Pieces
  • Markings
  • Designer everything - Whatever is trendy
  • BMWs
  • Vintage Wines
  • Spending Style Buy now, with plastic, and pay
    later
  • What they read Business Week, People
  • Their Humor Doonesbury
  • Use of Time Time is a currency to be invested
    into their future

27
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28
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29
Generation X 1965 - 1980
  • Its no wonder Xers are angst-ridden and
    rudderless. They feel Americas greatness has
    passed. They got to the cocktail party twenty
    minutes late, and all thats left are those
    little wieners and a half-empty bottle of Zima.
  • --Dennis Miller

30
Generation X 1965 - 1980
  • AKA MTV Generation
  • Current Age 26 to 41
  • Outlook skeptical
  • Work ethic balanced
  • View of authority unimpressed
  • Leadership by competence
  • Relationships reluctant to commit
  • Perspective self
  • of Active Workforce 40

31
Generation X - Defining Events
  • Berlin Wall
  • Desert Storm
  • Watergate
  • MTV and Cable
  • Single-parent Homes
  • AIDS
  • Challenger disaster

32
Generation X - Compelling Messages
  • Dont count on it.
  • Remember heroesarent.
  • Get real.
  • Survive-stayin alive.
  • Ask why? - Cynical

33
Generation X - How They Were Raised
  • Parenting by proxy
  • Working moms
  • Latchkey children
  • Soaring divorce rates
  • Autonomy and independence

34
Generation X - Personality
  • Self-reliant
  • Seeking a sense of family
  • Nontraditional orientation about time space
  • Like informality
  • Deeply segmented
  • Skeptical
  • Casual approach to authority
  • Technologically savvy
  • Like extremes
  • Want balance in life

35
Generation X - Communication Turnoffs
  • Schmoozing
  • Inefficient use of time
  • Flashiness
  • Hyperbole, acronyms, corporate speak
  • Incompetence
  • Bureaucracy
  • Complex policies

36
Generation X - How to Manage
  • Show respect for their time by approaching them
    efficiently.
  • Be straightforward in your approach, leading with
    the bottom line.
  • Use results-based language.

37
Generation X - Bits Pieces
  • Popular Names Devon Li
  • Notables Kurt Cobain, Jewel, Brad Pitt, Michael
    Jordan, Matt Groening, Michael Dell
  • Media MTV, Seinfeld, Friends, CNN, Brady Bunch
  • Music U2, Prince, Elton John, Duran Duran, Rap,
    Guns -n- Roses
  • Heroes None

38
Generation X - Bits Pieces
  • Markings
  • Tattoos, Nose Rings, Naval Rings
  • Functional Clothing
  • Spending Style Cautious, Conservative
  • What they read Spin, Wired
  • Their Humor The Far Side
  • Use of Time Time is a currency that they are
    reluctant to give away

39
Nexters 1981 - 1999
  • When summoned, these youths transform
    themselves into thunder bolting evil fighters.
    Whatever they do - from displaying martial arts
    to piloting high-tech weaponry - they do as a
    choreographed groupwith strength in cooperation,
    energy in conformity, virtue in duty.
  • --Neil Howe and Bill Strauss
  • The Fourth Turning

40
Nexters 1981 - 1999
  • AKA Millennials, Ys, Internet Generation
  • Current Age 7 to 25
  • Outlook hopeful
  • Work ethic ambitious, yet appear aimless
  • View of authority relaxed, polite
  • Leadership by achievers
  • Relationships loyal
  • Perspective civic
  • of Active Workforce 10

41
Nexters - Defining Events
  • Terrorist Attacks of September 11th
  • Violence in Schools - Columbine
  • Princess Dianas Death
  • Computers/Technology
  • Multiculturalism

42
Nexters - Defining Events
43
Nexters - Compelling Messages
  • Be smart you are special.
  • Leave no one behind.
  • Connect 24/7.
  • Achieve now!
  • Serve your community.
  • All for one, one for all.

44
Nexters - How They Were Raised
  • Parent advocacy
  • Put children first
  • Soccer moms
  • Supervision
  • Strictness on drugs, drinking, and driving

45
Nexters - Personality
  • Multicultural
  • Tolerant of everyones diversity
  • Technologically advanced
  • Think mom and dad are cool
  • Passion personality to take on violence as a
    cause - advocates

46
Nexters - Communication Turnoffs
  • Cynicism
  • Sarcasm
  • Unfairness
  • Condescension
  • Dont put a damper on their enthusiasm

47
Nexters - How to Manage
  • Use a collaborative approach.
  • Be positive.
  • Show respect for achievements.
  • Use technologically impressive presentations.
  • Encouragement and mentoring.

48
Nexters - Bits Pieces
  • Popular Names Brandon Crystal
  • Notables Macauley Culkin, Chelsea Clinton,
    Prince William Harry, LeAnn Rimes
  • Media Family amusement, reality shows
  • Music Alternative rap, Alanis Morrisette,
    Boy/Girl Bands
  • Heroes Michael Jordan, Tiger Woods, Mia Hamm,
    Mark McGwire, Princess Diana

49
Nexters - Bits Pieces
  • Markings
  • Pagers, cell phones, PDAs
  • Retro clothing
  • Spending Style Spend your parents money as fast
    as you can.
  • What they read Goosebumps, Babysitters Club
  • Their Humor Calvin Hobbes
  • Use of Time Time is a currency that they are
    reluctant to give away

50
Xers vs. Boomers
  • Two groups that do not work well togetherwhats
    the problem?

51
What They Say About Each Other
  • Xers Say
  • Self-righteous
  • Workaholic
  • Thrive on office politics
  • Demand constant validation
  • Take comfortable retirement for granted
  • Boomers Say
  • Slackers
  • Whiners
  • Dont want to pay their dues
  • No work ethic
  • Not committed
  • Spend too much time on the Internet

52
From an Xer.
  • Some nights I lie awake in fear that my
    generation was handed a broom and told to sweep
    up after the baby boomers party.
  • Douglas Coupland,
  • San Diego Union-Tribune

53
Generational Delineators
  • View work
  • Xer Job
  • Boomer Career
  • Relate to authority
  • Xer Unfazed
  • Boomer Impressed
  • View entitlement
  • Xer Judge on merit
  • Boomer Experience counts
  • Communicate
  • Xer Blunt
  • Boomer Diplomatic
  • Feel about approval
  • Xer Indifferent
  • Boomer Seek validation
  • Policies Procedures
  • Xer Mistrust business practices
  • Boomer Defend them

54
From a Boomer
  • I certainly didnt have those kinds of
    expectations when I graduated college, but it
    seems like a lot of kids today do - and they
    dont understand the amount of work it takes to
    get where they want to go.
  • Jim Barnhart,
  • Applied Materials

55
GenerationsNow What?
  • Communication, Culture, Balance and Teams

56
Communication That Bridges Generation Gaps
57
The Work Cultures
58
Work Culture
  • Review work/life balance
  • Evaluate dress code
  • Review policies procedures
  • Review reward recognition programs
  • Review top leadership styles
  • Provide training

59
Benefits of the Balanced Work Culture
  • Lower turnover
  • Increased morale
  • Improved attendance
  • Better safety
  • Greater customer satisfaction

60
One Work Culture for All
  • Flexible, with lots of options for people to
    choose from.
  • Open, with lots of communication about differing
    perspectives, including conversations about
    generations.
  • Responsive, meets individuals needs and
    preferences.
  • Positive, expects the best from everyone.
  • Diverse, consciously seeks a variety of
    perspectives.
  • Developmental, helps people to advance on their
    chosen career paths.
  • Retention-oriented, focuses daily on keeping good
    people.

61
Meeting Preferences
  • Veterans usually prefer a streamlined process
    where only key individuals are involved in
    decision making.
  • Baby Boomers typically feel the best way to get
    everyone involved is to have face-to-face
    meetings to work through issues.
  • Generation X generally like to get to the
    results quickly many feel that meetings are
    inefficient and could be handled by email.
  • Nexters characteristically want people to
    listen to their ideas in meetings.

62
Six Steps for Mixing Generations
  • Talk Get people talking about generations.
  • Ask The best way to know a persons needs and
    preferences is to ask.
  • Offer Choices Offer as many choices to suit the
    needs and preference of a diverse workforce.
  • Be Flexible Understand and adapt your style to
    the preferences of others.
  • Build on Strengths Make each person feel that
    he or she is valued.
  • Perspectives - pursue differences.

63
Leading Mixed Generation Teams
  • Managers of Poor-Performing Teams
  • Prescribe one way of doing things
  • Expect team members to become carbon copies of
    themselves
  • Focus on mistakes and problems
  • Ignore positive contributions
  • Stifle creativity and individualism

64
Leading Mixed Generation Teams
  • Managers of High-Performing Teams
  • Encourage people to create new approaches to the
    work
  • Avoid judging ideas until theyre fully explained
  • Allow a variety of behaviors and attitudes unless
    they violate core values
  • Emphasize and celebrate personal successes
  • Encourage risk-taking and learning from mistakes

65
Todays Best Managers
  • Believe in employees
  • Help employees achieve balance
  • Develop career plans with employees
  • Adapt to differences
  • Appreciate diversity
  • Change Agents
  • Employees are looking for job satisfaction, not
  • merely a paycheck, more than ever before.

66
Additional Information References
  • Generations at Work (Zemke, Raines, Filipczak)
  • Connecting Generations (Raines)
  • When Generations Collide (Lancaster Stillman)
  • The Xers The Boomers (Raines Hunt)
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