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MIS Tools. MIS Store. Common Data Store. Document Store


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Title: MIS Tools. MIS Store. Common Data Store. Document Store

Government transformation how will information
technology enable it?March 9th, 2006
  • Massimiliano Claps
  • Program Manager Public Sector,
  • IDC European Vertical Markets

  • Transforming government processes
  • Deploying modern IT solutions
  • Enhancing IT infrastructure governance

Western European Governments Are Transforming
  • Centering service delivery around citizens
  • Complying with transparency, accountability,
    privacy. regulation
  • Managing scarce resources

Improvement of Services, Compliance and IT
Responsiveness Top the Agenda
Western Europe, Government Sector, Top 3
Initiatives Driving the Current Business / Policy
of respondents
Note government respondents 20 all other
sectors 180 Source IDC LOB Survey Q3, 2005
Satisfaction with Public Administration Is Lagging
Italian Citizens Opinion of Public Administration
Source Censis, 2005
Service Delivery Will Be Joined-Up
Service delivery processes will shift from the
current model based on paper form filling,
in-person office visits, duplication of data
entry, and a bureaucracy-centered workflows, to a
framework based on outcomes, integrated digital
records and citizen-centered workflow.
  • Combination of multiple access channels
  • Integration of front-end with back-end
  • Vertical integration across transnational,
    central, regional and local governments
  • Horizontal integration across government
    departments, with other countries and with
    private sector intermediaries
  • Integration of horizontal services (e.g. payments
    and identity management)

Local Councils Join Up Revenues Benefits
  • Great Yarmouth, South Norfolk and Waveney
    councils have agreed a partnership that will
    merge their revenues and benefits services with
    the aim of making them easier for locals to use.
  • Residents in the three areas will be able to
    visit council buildings closer to where they
    actually live to access certain services.
  • The three authorities will adopt the same
    software solutions for delivering services.
  • The three authorities working together we will be
    able to pool staff and expertise to provide a
    much better service and reduce costs.

Source Waveney District Council, 2005
Transparency and Privacy Regulation Are Strict
  • After being narrowly approved by the Bundestag in
    early June, Germany's Freedom of Information
    (FOI) law was voted on July 8, 2005, by the
    Bundesrat. The new FOI regime is effective from
  • The new law provides the public with a general
    right to access federal government information.
    However, this general right is limited by a
    number of broadly defined exemptions, covering
    for instance public safety, the "fiscal interests
    of the Federal Government, and intellectual
  • Within the European Union, only Cyprus, Malta,
    and Luxemburg currently lack a Freedom of
    Information legislation
  • The Swedish government started an official
    inquiry into the legal possibility of increasing
    electronic data sharing and exchange between
    government authorities.
  • The inquiry will investigate if and how the laws
    governing electronic information exchange have to
    be amended, and the report to be published
    before the end of October 2006 is expected to
    answer the following specific questions
  • Should the municipalities' social services get
    electronic access to data from the National Board
    of Student Aid and the National Labour Market
    Administration to check if citizens have given
    correct information about their income?
  • Should the Social Insurance Agency get electronic
    access to information from the Migration Board
    when registering a person moving to Sweden from
    outside the Nordic countries, and when deciding
    about financial aid?

Freedom of Information Act Requires Process and
IT Changes
Source UK Information Commissioner
Budget Shortages Are Always Around the Corner and
Staff Will Retire
Ireland, Government Surplus / Deficit as a of
Sweden, Breakdown of Government Sector Employees
by Age
Source Statistics Sweden, 2005
Source Eurostat, 2006
Shared Services Represent a Potential Solution to
Money and People Shortages
Consip Manages a Procurement Hub for the Italian
Public Administration
Consip, Volume of Transactions and Savings
Source CNIPA, 2005
Western European Governments Are Implementing
Modern IT Solutions
  • Deploying electronic service delivery solutions
    to join up delivery platforms
  • Implementing case and record management to
    streamline workflow
  • Developing ERP and performance management
    solutions to optimize back office

Government Executives Think Information
Technology is Key
Western Europe, Government Sector, Business /
Policy Executives Opinion on the Impact of IT on
Organizations Performance
of respondents
Note government respondents 20 all other
sectors 180 Source IDC LOB Survey Q3, 2005
Electronic Service Delivery Is High on the Agenda
of Most Countries
Western Europe, Government Sector, Level of
Priority of ESD Solutions by Segment
  • Joining up services across channels and
  • Providing full transactional capabilities
  • Starting to renovate old platforms

Note respondents 186 for CRM and 114 for all
other solutions Source IDC Vertical Market
Survey 2005
Reachservices Provides Irish Citizens a Single
Point of Access to Services
  • The Reachservices portal is the user-facing
    interface of the Public Services Broker (PSB),
    Irelands central e-government infrastructure.
  • PSB includes a single identification and
    authentication process and a single electronic
    payment facility.
  • PSB acts as a helper to the customer to bundle
    services around predefined life or business
  • Customers are able to store their frequently used
    personal data and give permission for release to
    the different service delivery agencies.

Source Reach, 2006
Case and Record Management Solutions Will Be Key
Western Europe, Government Sector, Level of
Priority of Document and Case and Record
Management Solutions by Segment
  • Joining up front-end with back office operations
  • Digitizing and integrating government records
  • Complying with transparency regulation

Note respondents 186 for content and document
management and 114 for case and record
management Source IDC Vertical Market Survey 2005
Northern Ireland Causeway Programme Integrating
Criminal Justice Processes
  • Improving precision of case processing
  • Reducing costs of information management
  • Providing end-users with more rapid response

Source Causeway Programme, 2005
Executives Will Be Keen on Government Specific
Budgeting Applications
Western Europe, Government Sector, Level of
Priority of Back Office Solutions by Segment
Financial Accounting
Keep track of day-by-day business operations
against annual budget appropriations
Note respondents 186 for ERP and BPM and 114
for budgeting Source IDC Vertical Market Survey
Helios Will Integrate Financial Accounting and
Budgeting of French Local Agencies
  • Article 1 of the Ministry of Finance (MINEFI)
    decree of August 2005 states that
  • The General Directorate for Government Accounting
    (DGCP) must implement an IT solution, named
    Hélios, for financial and budgeting management of
    local authorities and related local public bodies
    (ÉPL), including healthcare, social service and
    public housing agencies
  • The system must enable management of all expenses
    and revenues to improve quality and timeliness of
    back office processes
  • The Hélios applications must include
    functionalities for budgeting, accounting,
    revenue collection, payments, asset and debt
  • The first part of the project, which is part of
    ADeLE, is expected to be completed by 2008

Source MINEFI, 2005
Western European Governments Are Enhancing IT
Infrastructure Governance
  • Migrating from legacy to open standard solutions
    to facilitate flexible integration and ensure
    long-term maintenance
  • Combining information security and operational
    continuity to ensure system / information
  • Leveraging on the existing IT assets to maximize
  • Monitoring new technologies to speed up
  • Improving procurement, management and performance
    monitoring of IT

Integration and Ability to Adapt to Process
Changes Are Required IT Improvements
Western Europe, Government Sector, Top 3 Most
Urgent IT Improvements
of respondents
Note government respondents 20 all other
sectors 180 Source IDC LOB Survey Q3, 2005
Interoperability, Flexibility and Consolidation
Drive Infrastructure Plans
Western Europe, Government Sector, Infrastructure
Solutions Investment Plans
of respondents
Note respondents 54 Source IDC Vertical
Market Survey 2005
Open Standards Will Be Key to Comply with
National Regulations
Data presentation and exchange (e.g.
accessibility, multi-channel access)
Data integration and middleware (e.g. metadata,
application messaging)
Security services (e.g. PKI, authentication /
Interconnection services (e.g. file and message
transfer protocols)
Interest for Identity Management Is High
Western Europe, Government Sector, of
Respondents that Plan to Invest in Security
Note respondents 161 Source IDC Vertical
Market Survey 2005
Security and System Management Will Converge
  • Emphasizing business continuity and operational
  • Moving from patch management to remediation to
    configuration management
  • Proactively approaching new threats that affect
    systems and security

  • Gaining deep understanding of service
    improvement, compliance and resource management
    pain points to enable transformation
  • Developing ESD, case management and ERP solutions
    that are fully aligned with government
    modernization requirements
  • Enhancing governance of IT infrastructure to
    support flexible development and usage of

Go raibh maith agat
Massimiliano Claps Program Manager Public Sector
IDC European Vertical Markets mclaps_at_idc.com
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