Voice over Internet Protocol

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Voice over Internet Protocol

• John Moody
• Network Administrator

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VoIP

• Planning
• Presenting
• Preparing
• Positioning

3
VoIP Planning

• Why do a VoIP Solution
• Administration of Phone system
• Administration of Network
• Unified Maintenance
• Customizable

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VoIP Planning

• How well do you really know your network
• Are there switches or hubs you dont know about?
• Do all of your cables home run back to a switch?
• Do you know all of the passwords to switches?
• Do you have an up to date drawing of your
  network?
• Do you perform the work or do you use a
  contractor?

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VoIP Planning

• How secure is your network?
• Do you have network Policies in place?
• How many locations do you have?

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VoIP Planning
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VoIP Planning

• Special features they use.
• Intercom
• Busy lamp
• Operator

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VoIP Planning

• Number of phones you will need
• Type of phone
• Number of buttons.
• Voicemail
• Unified
• Number of people needing voicemail

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VoIP Planning

• How will you implement
• All at once
• Phases
• Plan for training everyone.

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VoIP Presenting

• Do onsite demonstration for decision makers.
• Do demonstration for departments.
• Do demonstration supervisors.

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VoIP Preparing

• Collect as much information as you can.
• Get it electronic
• How many phone lines do you have?
• We have about 500 phone lines.
• We have replaced 375 with one pri.
• Keep all IT people in the loop.

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VoIP Preparing

• Will you make the cuts during business hours.
• We did some of all.
• Before business.
• During business hours.
• After business hours.

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VoIP Preparing

• Who will place the phones out?
• You
• Contractor
• Will it require additional cable?
• Who will provide cable?
• You
• Contractor

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VoIP Preparing

• What options should be programmed
• Music on hold.
• Where to roll is busy, no answer.
• Voice mail.
• Number of appearances.
• Do you have the correct spelling of names?

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VoIP Positioning

• Be specific in your SOW
• Make sure you know who is doing the work.
• How involved do you want to be.
• Who will manage the system when installed?
• Put a hold on options.
• No changes for two weeks after install.

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VoIP Preparing

• Know your power requirements
• Rack mounting or shelving.
• Do you have a UPS?
• What is the Uh Oh plan?
• How will you monitor performance?

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VoIP Preparing
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VoIP

• What are the benefits?
• Administration is much easier.
• Gain a solid network.
• Are there savings?
• I believe we will save money.
• Disconnecting 375 phone lines for one pri.

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VoIP

• Questions????