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Private Sector Housing Adrian Brown Lead Housing Inspector

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Why is private sector housing important ... Increased self awareness across the housing sector ... Targeted advice, enforcement, grants and loans etc ... – PowerPoint PPT presentation

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Title: Private Sector Housing Adrian Brown Lead Housing Inspector


1
Private Sector Housing Adrian Brown Lead
Housing Inspector London (East)29th June 2007
2
This session will cover
  • Why is private sector housing important
  • Local Authorities response the Audit
    Commission's perspective
  • KLoEs and how to get the most out of them
  • Key elements of an excellent service

3
Why is private sector housing important ?
  • The private sector its big
  • Owner Occupied 71
  • Private Rented 11
  • Local Authority 10
  • RSL 8
  • and its in poor condition
  • Social Sector non decent 29 1.2m homes
  • Private Sector non decent 27 4.8m homes
  • Of which, in the PRS 41 1.0m homes
  • 2005 EHCS key findings

4
Costs to make decent
5
The Decent Homes target for the private sector
(PSA7)
  • The target will be met if
  • there is a year on year increase in the
    proportion of vulnerable private sector
    households in decent homes
  • if the 2006-07 EHCS, reporting in October 2007,
    shows the proportion of vulnerable households in
    decent private sector homes to be more than 65
  • if the 2010-11 EHCS, reporting in October 2011,
    shows the proportion of vulnerable households in
    decent private sector homes to be more than 70
  • if the 2020-21 EHCS reporting in October 2021,
    shows the proportion of vulnerable households in
    decent private sector homes to be more than 75.

6
Private sector households living in non decent
homes (000s)
English house condition survey 2005
7
Private Sector Housing scores up to 31.3.06
PSH - 59 ALL - 68
PSH - 41 ALL - 31
PSH - 84 ALL - 72
PSH 16 ALL 28
8
What are KLoE?
  • Sets of questions and statements - service or
    judgement specific issues
  • Provide consistent and transparent criteria for
    assessing and measuring the effectiveness and
    efficiency of housing services
  • A framework through which to view and assess
    services
  • Mark out the goalposts include descriptors of
    excellent and fair services
  • Are live documents 1 or 2 are reviewed twice a
    year
  • They are key lines of enquiry not exclusive lines
    of enquiry
  • Local context is important

9
How to get the most from the KLoEs
  • To assist in preparation for inspection
  • A tool to assist in the ongoing self
    assessment/review and improvement processes
    self challenge
  • Increased self awareness across the housing
    sector
  • Reinforce the importance of the customer in
    service provision and delivery
  • Outcomes are paramount processes and structures
    are merely a means to delivery

10
Private Sector Housing KLoE
  • The private sector housing KLoE covers the
    following areas
  • ? Access, customer care and service user focus
  • ? Diversity
  • ? Private sector stock condition and housing need
    data
  • ? Strategic approach to private sector housing
  • ? Impact and effectiveness of approach
  • ? Value for money
  • Those in italics are also stand alone KLoE
    those within other KLoE are targeted
  • Primarily for Local Authorities, but there are
    important points to note for RSL

11
Benchmarking
  • It is a can opener to comparative and
    longitudinal performance
  • Not just for inspection
  • Benchmark with the best
  • Benchmark what is relevant to you
  • If it doesnt exist set it up if you need it
    someone else probably will as well.

12
Key elements of an excellent service (1)
  • Understanding the housing market
  • In the local area, sub-region and the region
  • Robust information which is kept updated
  • Needs and condition
  • High quality, fit for purpose Housing Strategy
    based on market info
  • Consistency, and firm links with other
    appropriate corporate strategies
  • High quality plans, policies and other tools to
    deliver the strategy
  • Close involvement of stakeholders in strategies
    and plans
  • Effective consultative structures - monitor
    progress outcomes
  • Effective internal communications and working
    making the best use of resources

13
Key elements of an excellent service (2)
  • Understand the impact of the strategic approach
    on poor housing conditions
  • Appropriate priorities
  • Maximises resources (value for money)
  • Full range of powers explored and used where
    appropriate
  • Progress against national targets e.g. PSA7
  • Has a clear, SMART action plan
  • Effective performance management reporting
    systems

14
Key elements of an excellent service (3)
  • Making the best use of existing housing
  • High quality and well coordinated advice
    information
  • Targeted advice, enforcement, grants and loans
    etc
  • Effective relationships with stakeholders e.g.
    landlords, agents other key partners

15
Summary - key differences
  • Excellent
  • Systematic
  • Innovation
  • Uses information well
  • Uses appropriate systems
  • Designs around the service user
  • Partnership working
  • Internal and external
  • Fair
  • Inconsistent
  • Statutory requirements
  • Collects/monitors
  • Limited systems
  • Designs around organisation/ contractor
  • Silos

16
Summary - building blocks for improving services
A sustained focus on what matters
Ownership of problems and willingness to change

The capacity and systems to deliver performance
and improvement
Integrate service improvement into day-to-day
management
17
  • Thank you for listening.
  • Any questions?
  • Contact Details
  • Adrian Brown, Lead Housing Inspector London
    (East)
  • ad-brown_at_audit-commission.gov.uk
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