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Malcolm Baldrige National Quality Award

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Recognize achievements of excellent firms and provide examples to others ... Baldrige Award trophy. 3. The Baldrige Framework. A Systems Perspective. 4 ... – PowerPoint PPT presentation

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Title: Malcolm Baldrige National Quality Award


1
Malcolm Baldrige National Quality Award
  • Help improve quality in U.S. companies
  • Recognize achievements of excellent firms and
    provide examples to others
  • Establish criteria for evaluating quality efforts
  • Provide guidance for other U.S. companies

Malcolm Baldrige, former U.S. Secretary of
Commerce
2
Criteria for Performance Excellence
  • Leadership
  • Strategic Planning
  • Customer and Market Focus
  • Measurement, Analysis, and Knowledge Management
  • Human Resource Focus
  • Process Management
  • Business Results

Baldrige Award trophy
3
The Baldrige Framework A Systems Perspective
5 Human Resource Focus
2 Strategic Planning
1 Leadership
7 Business Results
3 Customer Market Focus
6 Process Management
4 Measurement, Analysis, and Knowledge Management
4
Business Results (1 of 3)
  • Customer-focused results
  • Customer satisfaction and dissatisfaction
  • Customer-perceived value
  • Product and service results
  • Product and service performance
  • Financial and market results
  • Financial performance
  • Marketplace performance

5
Business Results (2 of 3)
  • Human resource results
  • Work system performance effectiveness
  • Employee learning and development
  • Employee well-being, satisfaction/dissatisfaction
  • Organizational effectiveness results
  • Operational performance of key value-creation and
    support processes
  • Accomplishment of strategy and action plans

6
Business Results (3 of 3)
  • Governance and social responsibility results
  • Fiscal accountability
  • Ethical behavior and of stakeholder trust in the
    governance of the organization
  • Regulatory and legal compliance
  • Organizational citizenship in support of key
    communities

7
Baldrige Award Evaluation Process
Receive Applications
Stage 1 Independent Review
Judges Select for Consensus Review?
Feedback report to applicant
No
Stage 2 Consensus Review
Judges Select for Site Visit Review?
Feedback report to applicant
No
Stage 3 Site Visit Review
Stage 4 Judges Recommend Award Recipients to
NIST Director/DOC
Feedback report to applicant
8
The Baldrige Award Scoring System
  • Three evaluation dimensions Process (Approach,
    Deployment, Learning, Integration,) and Results
    (p. 55)
  • Scoring is linked to the importance to the
    applicants business factors
  • Scoring guidelines (pp. 56-58)

9
Feedback Report
  • Strengths - approaches or results that
    demonstrate effective response to the Criteria
  • Opportunities for improvement - how the applicant
    can better address the purposes of the Criteria,
    or issues that require clarification

10
Self Assessment and the Baldrige National
Quality Program
A primary goal of the Program is to encourage
many organizations to improve on their own by
equipping them with a standard template for
measuring their performance and their progress
toward performance excellence. www.quality.nist/eB
aldirge/Step_One.htm www.texas-quality.org/excelle
nce/awards/index.htm
11
Growth of State Award Programs Based on the
Baldrige
California Quality Awards www.calexcellence.org/c
ce/awards/index.htm
12
Quality Awards Around the World
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