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Wireless Laptop Lending Program Bierce Library The University of Akron

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Laptops circulate from time library opens until 30 minutes before library closes ... All laptops must be accounted for at all times. Laptops checked-out on ... – PowerPoint PPT presentation

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Title: Wireless Laptop Lending Program Bierce Library The University of Akron


1
Wireless Laptop Lending Program _at_ Bierce
Library The University of Akron
  • Susan DiRenzo
  • Systems Coordinator, University Libraries
  • Phyllis OConnor
  • Associate Dean, University Libraries
  • CWRU
  • 05.02.02

2
Background The University of Akron / Bierce
Library
  • The University of Akron is the third largest
    publicly-assisted university in Ohio, serving
    23,000 students
  • Bierce Library is the main campus library,
    housing 1.4 million volumes and circulating about
    250,000 items annually
  • There are 37 hard-wired workstations located in
    Bierce Library

3
Background Computing Services _at_ UA
  • During the Fall 2000 semester, the university had
    eight open computer labs that each had 30
    workstations. Lines were long, and equipment
    was outdated.
  • In December 2000 the open lab in Bierce was
    closed.
  • Help Desk located in Computer Center (south end
    of campus)
  • PC Repair was disconnected

4
Wireless Laptop Pilot Institutional Benefits
  • Reduces cost of wiring
  • Reduces space devoted to labs
  • Makes technical support easier
  • Encourages innovation in teaching and learning

5
Wireless Laptop Program Benefits To Students,
Faculty Staff
  • Standard hardware software configuration
  • Mobile connectivity to network
  • Ease of use requiring little assistance
  • Increased service support
  • Creation of Technology Learning Support Center
    (TLSC)

6
Wireless Laptop Program Unexpected Benefits
  • Collaboration
  • Forced collaboration on initial project
  • All IS departments on task force
  • Forged new relationships
  • Created willingness to work together on other
    projects initiatives
  • Revitalization of Bierce
  • Increased foot traffic
  • Creation of Bierce Librarys Cyber Café

7
Network
  • Campus-wide site survey
  • Local consulting firm
  • Location and number of access points, types of
    antennas
  • Access Points (Cisco Aironet 340 Series)
  • 11 Mbps
  • 802.11b compliant
  • Supports Windows 2000
  • Approximately 29 located in Bierce Library
  • Adapters (Cisco Aironet AIR-PCM340)
  • 802.11b compliant
  • Supports up to 128-bit Wired Equivalent Privacy
    (WEP) encryption

8
Desktop Image
  • Ghost
  • Restore/re-image
  • Add to domain, set printers, set admin password
  • Used to create and distribute laptop image
  • New images created for major system changes
  • PCR-Dist
  • Refresh
  • Updates for image (short cuts, new software,
    wallpaper, etc.)
  • Need to establish procedure/schedule for refreshes

9
Phase I of Bierce Librarys Laptop Lending Program
  • Do It Fast!
  • Keep it Simple!

10
Wireless Laptop Pilot Why?
  • To gather information from a small group
  • To establish controlled test areas
  • 220 Classroom (Law School)
  • 71 Faculty/Staff (VPCIO CCTC)
  • 15 Delta Gamma Sorority
  • 60 Lab (Bierce Library)
  • To create a positive marketing environment
  • To build consensus (get them hooked and reel them
    in)

11
Wireless Laptop Pilot Working groups
  • Campus-wide task force
  • Included groups targeted to receive
  • Key members from various VP/CIO departments
    Networking, UA Web Team, PC Services, Help Desk,
    Library Systems, and Application Systems
  • Bierce Library working group
  • Included staff from Circulation and Library
    Systems

12
Circulating Hardware
  • 60 IBM ThinkPad (T20) Laptop Computers
  • 2 hour loan period (internal battery)
  • 3.5 Floppy Drive
  • Cisco Wireless Adapter

13
Installed Software
  • Windows 2000
  • Microsoft Office 2000 Professional
  • Adobe Acrobat Reader
  • McAfee Anti-virus
  • Hummingbird Host Explorer
  • Microsoft Internet Explorer 5.5
  • Visual Studio (Visual Basic, C)
  • SAS
  • SPSS

14
Why INNOPAC?
  • Availability
  • Ease of use
  • Ease of training
  • Able to accommodate hourly transactions
  • Ability to gather usage statistics easily

15
INNOPAC Setup
  • Create Bib record
  • Create Item Record
  • Create new Item Type
  • Create new Loan Rule
  • Edit Loan Rule Selection Table

16
Security
  • Network OS security issues handled by other IS
    units
  • Laptops security stripped
  • Gates at main entrance/exit
  • Possible installation of cameras at other exits
  • IBM and Cisco serial numbers logged (INNOPAC and
    PC Repair database)

17
Support/Maintenance
  • Library Systems was responsible for support and
    maintenance (image maintenance, refreshing, basic
    troubleshooting)
  • Collaborated with Learning Technologys Help Desk
    and Campus PC-Repair

18
Circulation Policy
  • 2 hour loan period, 1 renewal
  • Fine 10/hour, 200/maximum
  • 15 minute grace period
  • University ID held while the laptop is checked
    out
  • 2000 minimum replacement for laptop
  • Up to 100 replacement for components
  • Limited to current UA students, faculty, and staff

19
Circulation Procedures
  • Checklist to protect both parties
  • Boot-up and shutdown at desk (most time-consuming
    part)
  • Lockdown cable optional
  • Visual inspection of floppy drive and wireless
    card
  • 2nd Identification card to verify Univ. ID

20
Service Desk Issues
  • Needed to open a separate Laptop Circ desk
  • 15 student employees working 12-20 hours a week
    (approx. 225 hours total)
  • Laptops circulate from time library opens until
    30 minutes before library closes

21
Usage Patterns
  • Average monthly circulation
  • 2500 in March 2001
  • Daily circulation ranged from as few as 25 on
    weekends to as many as 190 on weekdays

22
Results of Two-Way Online Survey
  • Feedback - Positive
  • Convenience
  • Privacy
  • Comfort
  • Mobility
  • Ease of Use
  • Feedback - Negative
  • Printing
  • Connectivity Limited To The Building
  • Loan Length
  • Lack of Shared Server Space
  • CD-ROM Drives, Zip Drives, Mice

23
Survey Results
  • How comfortable was the laptop to use?
  • 62 -- Easy to use, comfortable
  • 29 -- Not bad I got used to it
  • 07 -- The keyboard, mouse or display was
    difficult to use
  • 02 -- Uncomfortable I couldnt get my
  • work done

24
Survey Results
  • Did the laptop have all of the software that you
    needed?
  • 75 --Yes
  • 25 --No
  • Visual Studio and Real Player were most requested
    additional software

25
Survey Results
  • Please rate the checkout process
  • 43 -- Efficient and quick
  • 45 -- About what I expected
  • 12 -- Took too long

26
Phase II of Bierce Librarys Laptop Lending
Program
  • Expanding, Reacting, and Evolving!
  • Or No Longer Keeping It Simple

27
Installed Software
  • Windows 2000
  • Microsoft Office 2000 Professional
  • Adobe Acrobat Reader
  • McAfee Anti-virus
  • Hummingbird Host Explorer
  • Microsoft Internet Explorer 5.5
  • Visual Studio (Visual Basic, C)
  • SAS
  • SPSS
  • Course specific software

28
Circulating Hardware
  • 120 -- IBM ThinkPad (T20) Laptop Computers
  • 96 -- 2 hour machines (w/ internal battery)
  • 24 -- 4 hour machines (w/ extended life Ultrabay
    battery)
  • 3.5 Floppy Drive
  • DVD/CD-ROM Drive
  • Cisco Wireless Adapter
  • Microsoft Mouse
  • 250 MB External Zip Drive
  • A/C adaptor

29
INNOPAC Setup Additional Laptop Accessories
  • Created new Bib Item records
  • Created new Item Types
  • Created/edited new Loan Rules
  • Edited Loan Rule Selection Table

30
Security
  • All laptops must be accounted for at all times
  • Laptops checked-out on INNOPAC to PC Repair or
    library staff
  • Consistent use of In Repair and In Use slips
  • Agreements and IDs carefully filed in proper
    laptop slot
  • At quick glance all laptops cart can be accounted
    for by presence of either a laptop or a slip
    indicating disposition of machine

31
Hardware Software Support/Maintenance
  • HW/SW support handled by Learning Technologies
    Support Center Help Desk located on Ground Floor
    of Bierce Library
  • 7 days / 103 hours a week
  • Laptop problems documented and logged
  • IBM certified IS staff reviews, troubleshoots,
    and repairs problem laptops
  • Image creation and maintenance handled by
    Learning Technologies technical staff (in
    consultation with Library Systems staff)

32
Service Desk Issues
  • 15 student employees working 15 25 hours per
    week (300 per week total)
  • Added two new circulation stations (4 total)
  • Added informational signage

33
Usage Patterns
  • Average monthly laptop circulation
  • 2 hour laptops 5,500
  • 4 hour laptops 850
  • Total laptops 6,350
  • Average monthly peripheral circulation
  • Zip Drives 250
  • Mice 500
  • Power Adapters 900

34
Challenges of Bierce Librarys Laptop Lending
Program
  • Power
  • Security
  • Class/Classroom/Course Requests

35
The Struggle for Power
  • Problems
  • Battery life/capacity
  • Battery swapping
  • Current Solutions
  • Reconditioning batteries
  • Replacing batteries
  • Adapters
  • Better Solutions?

36
Class/Classroom/Course Requests
  • Problem
  • Unannounced, unscheduled mass of students
    requesting use of laptops
  • Faculty wanting to reserve laptops for course or
    individual class (in and outside of the library)
  • Current Solution
  • Mobile Lab
  • Two carts holding 30 wireless laptops each
  • Library Training/Teaching Rooms

37
Security
  • Problems
  • Violating policy
  • Negligence
  • Theft
  • Current Solution
  • A wing a prayer
  • Possible Solutions
  • Consultation with UAPD
  • Security cameras
  • Radio frequency security tags

38
Current Future Plans
  • Address ADA accessibility issues
  • Continue to address security issues
  • Adapt to university-wide laptop program
  • Implement laptop program in newly renovated
    Science Library Fall 2002
  • Survey users in Fall 2002

39
The Last Word
  • The laptops are great . . .a wireless LAN across
    the campus would kick ass.
  • -Student comment from laptop survey

40
Wireless Laptop Lending Program _at_ Bierce
Library The University of Akron
  • Presentation
  • http//www.uakron.edu/library/ulsys/presentations/
    cwru2002
  • direnzo_at_uakron.edu
  • oconnor_at_uakron.edu
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