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Business Lunch Etiquette


Business Lunch Etiquette 'Manners are a sensitive awareness of the feelings ... Your knowledge of business etiquette increases your self-confidence and improves ... – PowerPoint PPT presentation

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Title: Business Lunch Etiquette

Business Lunch Etiquette
  • Manners are a sensitive awareness of the
    feelings of others. If you have that awareness,
    you have good manners, no matter what fork you
    use. -- Emily Post

What is Etiquette
  • The etiquette of business is the set of written
    and unwritten rules of conduct that make social
    interactions run more smoothly.

  • Who you are shows in how you behave and how you
    appear to others
  • How you look, dress, talk, walk, sit, stand, eat,
    and even how you feel affects the impression you

  • The accounting firms are impressed with UCSC
    students qualifications, but feel many are
    lacking in social skills and knowledge of
    business etiquette

Good Manners Are Good Business
  • Good Manners Give One A Competitive Advantage
  • Firms Are Unwilling To Send Someone To the
    Frontlines Unless They Have A Little Polish,
    Style, and Finesse.
  • This Is the New Competitive Edge!

First Impressions
  • People make character judgments in the first few
    moments of meeting someone
  • Face To Face Communication is 58 Body Language,
    35 Tone of Voice and Only 7 Of Our Words Used

First Impressions
  • First impressions create enduring impressions
  • Your knowledge of business etiquette increases
    your self-confidence and improves your first

Proper Handshakes
  • Handshakes Are the Accepted Greeting in a
    business setting For Both Men and Women
  • Go for a medium grasp all the way into the web
    of the thumb joint and shake up and down about 3
  • You Are Judged By Your Handshake

Handshakes First Impressions
  • An overpowering handshake indicates dominance and
  • A weak and/or limp handshake indicates
    insecurity, disinterest and shyness
  • Avoid a clammy handshake
  • (Use a handkerchief and/or talcum powder)

Proper Introductions
  • Stand for introductions (both genders)
  • Shake hands, say Hello or Nice to meet you.
  • Look at and say the name of the most important
    person first

Proper Introductions
  • Business introductions are done by rank not
  • When introducing a friend/student to a hiring
    manager, the hiring manager is the VIP
  • If you are not immediately introduced, introduce

Introducing yourself at a networking event or
  • Hello my name is _________
  • I am a senior business student at UCSC and am
    hoping to join your firm after I graduate.
  • Pleased to meet you, ____. My name is Jason Green
    and I am an auditor with KPMG.
  • I am pleased to meet you Mr. Green.
  • (I am pleased to meet you Ms. Green.)

Introducing othersMost important persons name
  • Mr. Jones, (Ms. Jones) may I introduce you to
    Steve Smith, a classmate of mine at UCSC.
  • How do you do, Ms. Jones. (formal)
  • Nice to meet you, Mr. Jones. (informal)
  • or
  • We have already met. Nice to see you again.

Introducing othersWith 2 equals, mention womans
name first
  • Alice may I introduce you to Steve Smith, a
    classmate of mine at UCSC.
  • Steve, this is Alice Wilson, a friend of mine
    from high school.
  • (Steve) Nice to meet you,Alice.
  • (Alice) Pleased to meet you, Steve.

Introducing groups
  • Mr. Clark, I would like to introduce you to
    Steve, Karen and Maria. They are all classmates
    of mine at UCSC.
  • Hello, I am pleased to meet you all.
  • Mr. Clark is an auditor at Ernst and Young and we
    met at a summer leadership training event. He is
    a UCSC graduate and is loves to go sailing in his
    free time.
  • (Steve, Karen or Maria can continue the

Time for practice
  • Do Exercise I

Conversation Skills
  • Use open ended questions
  • What do you like to do in your free time?
  • Not Do you like to go to concerts?
  • Really listen
  • Dont jump to the next question too soon
  • Respond with a relevant remark
  • I Understand, How Interesting, Please Tell
    Me More
  • Make eye contact

Conversation at an Interview Lunch
  • Address people appropriately
  • Use Mr. or Ms. unless you are invited to use
    their first names
  • Be well-informed about the company
  • Come prepared with intelligent questions

Questions for an Interview Lunch
  • What is the greatest challenge facing your audit
    staff right now?
  • What personal qualities will make someone
    successful in your department?
  • What is most rewarding about your job with this

Other Conversation Topics
  • How you come to work for this company?
  • Where did you attend university?
  • Where did you grow up?
  • What are your hobbies or personal interests?
  • What movies or books have you enjoyed recently?
  • Do you enjoy sports? If so, which ones?
  • Have you had the opportunity to travel? Where.
    What what that experience like?

Topics to avoid
  • Politics
  • Religion
  • Personal problems or issues
  • Gossip
  • Criticism or complaints

Ending the Conversation
  • Ive enjoyed meeting you.
  • I am glad I have had a chance to meet you.
  • Ive really enjoyed talking with you.

Time for Practice
  • Do exercise II

The Basic Table Setting
The Semi Formal Table Setting
The Place Setting - 2 Rules To Remember
  • Solids Are On the Left and Liquids Are On the
  • The hand trick helps you remember
  • b with left hand bread
  • d with right hand drink
  • 2) Start With the Utensils On the Outside and
    Work Your Way In Toward the Plate

Styles Of Eating
  • Two styles are acceptable
  • American (Zig-Zag)
  • European (Continental)

Utensil Etiquette
  • Used utensils should never touch the table.
  • American resting
  • Knife across top, fork at 1020
  • European resting
  • Utensils crossed on your plate, with the fork
    tines pointing down.

Utensils When Finished
  • Finished position - fork knife side-by-side
    diagonally across plate with the knife blade
    pointing towards you, they are pointing to 10 and
    4 on a clock face.
  • American - tines up
  • European - tines down

Mealtime Donts
  • Dont season your food before tasting it
  • Dont blow on your food
  • Dont push your plate away from you when finished
  • Dont pick up a utensil if you dropped in on the
  • Dont place a used utensil back on the table

More Mealtime Donts
  • Dont talk with food in your mouth
  • Dont chew with your mouth open
  • Dont fidget
  • Dont put your elbows on the table
  • Dont tuck your napkin in

Mealtime Dos
  • Take Small Bites
  • Pace Yourself - Not Too Slow, Nor Too Fast
  • Sit up straight
  • Keep purses, briefcases and cell phones off the
  • Wait for your host before you start eating
  • Keep your left hand in your lap when not using it

What if I get something stuck in my teeth?
  • Try to remove the lodged item with your tongue.
    If this does not work, excuse yourself from the
    table and go to the restroom.
  • It's a good idea to go to the restroom after the
    meal to check your teeth and freshen up.

What do I do if I have an olive pit in my mouth?
  • Remove it unobtrusively with your fork
  • Place it on the rim of your plate.

What if I spill a drink?
  • Use your napkin to protect yourself or other
  • and
  • Ask the waitstaff for assistance.

End of the meal
  • Utensils in finished position
  • Napkin folded on table to left of plate
  • Leave your plate in place
  • Thank your host for the meal
  • Shake hands with the recruiter making eye contact

Time to practice.
  • Do Exercise III
  • Meal Manners

Dress Grooming
  • Avoid use of cologne or after-shave lotion
  • Neatly groomed hair
  • Jewelry - conservative
  • Clothes - tailored and not too tight or loose
  • Carry a portfolio

Follow up
  • Write a thank you note that evening
  • If a decision will be made soon, send a thank you
    email right away as well

  • One Important Rule To Fall Back On
  • Always Use Common Sense, Compassion and
  • Thank You For This Opportunity!

Any questions?
  • Please fill out the evaluation.