Description Of Communication Skills

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Description Of Communication Skills
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What is Communication?
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What is Communication?

• When you explain an idea to someone, you are
  trying to share the idea.
• If your communication is successful, then both
  you and the other person have a common
  understanding about that idea.
• If the communication is unsuccessful, then you
  may have a misunderstanding that can affect your
  working relationship and your business.
• In essence the real communication that occurs is
  not merely the words spoken or written by you,
  but also what another person understands about
  the words or actions you have used.

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What is Communication? (cont)

• Transmission of a messages from one person to
  another
• Transfer of meaning between and among people

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The importance of Communication Skills to You

• Because communication is so important in
  business, businesses want and need people with
  good communication skills.
• The recruiters ranked four communication skills
  (writing, speaking, listening, and interpersonal
  communicating) in the top criteria for selecting
  employees.
• Unfortunately, businesss need for employees with
  good communication skills is all too often not
  fulfilled.
• By improving your communication ability, you
  improve your chances for success.

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Activity 1

• We spend a lot of our time communication
  everywhere. We do this in many ways. Complete
  the following table by considering your
  communication at ____________ over the last two
  days.

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Objectives of Communication

• To enquire
• To inform
• To persuade
• To entertain

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Factors involved in the communication process

• Perception we know that we exist because we
  perceive
• Sender formulates the message ensure
  credibility
• Message what is communicated can vary in
  complexity simple complex
• Channel nonverbal, oral, written and electronic
  methods
• Audience its size, familiarity with the content,
  attitudes towards subject
• Transfer of meaning goal of all communication
  activity meaning transferred may be different
  from the intended meaning of the sender

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Factors involved in the communication process
(cont)

• Feedback indicates the transfer of meaning in
  the message weather an accurate conception of
  the original message was made evaluate the
  effectiveness of the message sent.
• Noise refers to any interference with the clear
  transfer of meaning e.g. acoustics, sound
  system, disturbances.

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Factors involved in the communication process
(cont)
Channel e.g. verbal, written, non-verbal,
electronic
Message

• Sender
• Influenced by
• Feeling
• Attitudes
• Values
• Experiences
• Culture
• Self-esteem

• Receiver
• Influenced by
• Feelings
• Attitudes
• Values
• Experiences
• Culture
• Self-esteem

Interference
Feedback
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Communication in IT industry

• Explain technical information
• Understand and implement policies
• Answer the telephone
• Respond to enquiries from clients and colleagues
• Negotiate solutions to hardware and software
  problems, service agreements, supply issues, etc.
• Implement ethical work practices and procedures.
• Represent yourself, your team and your
  organization to clients.
• Educate others about new technology.

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Activity 2

• Think of someone you know personally who you
  believe is a good communicator.

a. What skills do they have that make them a good
communicator? b. Share your ideas in a small
group and produce a list of communication
skills. c. Compare your responses with the list
in the text (next slide). Can you add anything
more?
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Skills of a Good Communicator

• Speaks and writes clearly
• Listens actively to other people
• Shows that they understand the other persons
  ideas by giving feedback
• Looks at the other person when speaking or
  listening
• Gives the other person time to say what they want
  to say
• Shows respect for the views of others
• Asks questions to show interest and makes sure
  they understand the other person
• Uses appropriate non-verbal behavior such as
  gestures and facial expressions
• Does not interrupt or speak over the top of the
  other person.

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Activity 3

• Prepare in 10 minutes about ________ and do a
  short presentation (not more than 1 minute) in
  front of the class.

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Activity 3 (cont)

• By not pointing to anybody, think and list of bad
  communication habits (presenter and listener).
• Share with the group and list of communication
  habits within yourself that you want to get rid
  of.

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Activity 4

• Complete the following table by adding those
  skills you think necessary to convey your meaning
  accurately when communicating.