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Evaluating Collaborative Applications from a Knowledge Management Approach

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Knowledge Management. Collaborative Systems. Our Proposal. Conclusions and future work ... How to measure the Degree of Knowledge Management ... – PowerPoint PPT presentation

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Title: Evaluating Collaborative Applications from a Knowledge Management Approach


1
Evaluating Collaborative Applications from a
Knowledge Management Approach
  • Aurora Vizcaíno, Mario Piattini,
  • Manuel Martínez, Gabriela Aranda
  • University of Castilla-la Mancha

2
Contents
  • Knowledge Management
  • Collaborative Systems
  • Our Proposal
  • Conclusions and future work

3
Importance of KM
  • KM is receiving considerable attention from
    practitioners and academics
  • Knowledge is an organizational asset that
    enables sustentainable competitive advantage in
    hypercompetitive enviroments

4
Knowledge and Flows of Knowledge
  • Knowledge is seldom managed and stored
    automatically and systematically
  • The companies which manages their knowledge are
    more competitive.
  • Knowledge can be explicit or tacit.

5
Explicit or Tacit Knowledge
  • Explicit knowledge is easy to share and
    formalise.
  • Tacit knowledge is more personal and difficult to
    formalise, being harder to communicate and share
    with others.

6
Knowledge Flows
7
When knowledge does not flow correctly
  • Hubs
  • Black Holes
  • Springs
  • Missing links

8
Evaluation of Collaborative Systems
Focus of the evaluation
  • Organizational impact/impact on work practices
  • End product
  • Efficiency of task performance using software
  • User satisfaction with the software

9
Evaluation...
  • Task support provided by the software
  • Specific features of the groupware interface
  • Patterns of system use
  • User interaction while using the software

10
More techniques approaches
  • A frame divided into four levels requirements,
    capability, service and technology
  • Evaluating the quality of the output, the number
    of people and time spent on the overall task and
    the total work done
  • Innovation diffusion theory

11
Our Proposal
  • Collaborative tools have frequently been
    evaluated in terms of their usability
  • The usability of a system can be defined as the
    capability of a product to be used easily. It is
    also one of the six main software quality
    characteristics presented in ISO standard 9126

12
Our Proposal
  • Evaluating collaborative systems from the point
    of view of knowledge
  • Trough knowledge flows.

13
How to measure the Degree of Knowledge Management
  • Knowledge Management Perfomance Index (KMPI),
    five components
  • Knowledge creation
  • Knowledge accumulation
  • Knowledge sharing
  • Knowledge utilization
  • Knowledge internalization

14
Knowledge Creation
  • When new information is obtained and understood.
  • Does the tool help to find and understand
    information?
  • Does the system propose solutions to problems?

15
Knowledge Accumulation
  • It is important that a collaborative system tries
    to learn what is the client's daily and
    automatically stores useful information.
  • Does the tool have a database where the
    information can be stored?
  • Does the tool have an intelligent mechanism to
    capture information?

16
Knowledge Sharing
  • It would be interesting for the tools to have
    mechanisms to communicate with other people to
    locate experts and to detect who is working on
    similar tasks in proposing communities of
    practice.

17
Sharing…
  • Does the tool have a mechanism to track the
    communities of practices work?
  • Does the tool have a mechanism to detect which
    person may know about a topic that another person
    needs information about?

18
Knowledge Utilization
  • This depends on two constructs
  • Degree of knowledge utilization in an
    organization
  • Knowledge utilization culture.
  • Having a system that automatically searches for
    information helps to reuse it.

19
Knowledge Utilization
  • Does the system have techniques to search, for
    and avoid noise in the information?
  • Does the system recommend the best way to perform
    a task?

20
Knowledge Internalisation
  • Knowledge internalisation is related to three
    constructs
  • Capability to internalise task-related knowledge
  • Educational opportunity
  • Level of organization learning

21
Knowledge Internalisation
  • Does the system help to learn how to perform a
    task?
  • Does the system have a mechanism to improve the
    employees abilities?
  • Does the system have techniques to teach
    organizational philosophy, standards, and the
    clients profile?

22
Knowledge Integration
  • The tool facilitates the integration and uniform
    representation of the semantic of common
    workspaces.
  • Does the system facilitate the integration of the
    information and knowledge?

23
Conclusions and future work
  • Collaborative tools help to manage knowledge.
    Because of this, these tools should be evaluated
    rby taking this fact into account
  • Future work to evaluate several known tools
    focused on knowledge management.
  • We think that developing useful metrics is the
    key to successful evaluation.
  • Goal Question Metrics
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