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Baldrige National Quality Program


Measurement, Analysis, and Knowledge Management. Workforce Focus ... Richard E. Maurer, Superintendent of 2001 Award recipient Pearl River School District ... – PowerPoint PPT presentation

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Title: Baldrige National Quality Program

Baldrige National Quality Program
Baldrige National Quality Program
Education Criteria for Performance
Seven Categories of the Education Criteria
  • Leadership
  • Strategic Planning
  • Customer Focus
  • Measurement, Analysis, and Knowledge Management
  • Workforce Focus
  • Process Management
  • Results

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Core Values and Concepts
  • Visionary Leadership
  • Learning-Centered Education
  • Organizational and Personal Learning

Core Values and Concepts
  • Valuing Workforce Members and Partners
  • Agility
  • Focus on the Future
  • Managing for Innovation

Core Values and Concepts
  • Management by Fact
  • Societal Responsibility
  • Focus on Results and Creating Value
  • Systems Perspective


Baldrige Education Criteria Framework A
Systems Perspective

Item Format
Steps Toward Mature Processes
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Organizational Profile
  • P.1 Organizational Description
  • P.2 Organizational Situation
  • Starting point for self-assessment and
    application preparation
  • Basis for early action planning

Category Point Values
  • 1 Leadership 120
  • 2 Strategic Planning 85
  • 3 Customer Focus 85
  • 4 Measurement, Analysis, and
  • Knowledge Management 90
  • 5 Workforce Focus 85
  • 6 Process Management 85
  • 7 Results 450
  • TOTAL POINTS 1,000

1. Leadership (120 pts.)
Addresses Senior Leaders Actions, Governance,
and Societal Responsibilities 1.1 Senior
Leadership (70 pts.) 1.2 Governance and
Societal Responsibilities (50 pts.)
2. Strategic Planning (85 pts.)
Addresses Strategic and Action Planning and
Deployment of Plans 2.1 Strategy Development
(40 pts.) 2.2 Strategy Deployment (45 pts.)
3. Customer Focus (85 pts.)
Addresses How an Organization Engages its
Customers and Listens to the Voice of the
Customer 3.1 Customer Engagement (40 pts.)
3.2 Voice of the Customer (45 pts.)
4. Measurement, Analysis, and Knowledge
Management (90 pts.)
Addresses Analysis, Review, and
Improvement of Organizational Performance and
Management of Data, Knowledge, and Information
Resources 4.1 Measurement, Analysis,
and Improvement of Organizational Performance (45
pts.) 4.2 Management of Information,
Knowledge, and Information Technology (45 pts.)
5. Workforce Focus (85 pts.)
Addresses How an Organization Engages, Develops,
and Manages Its Workforce and Builds an Effective
Workforce Environment 5.1 Workforce Engagement
(45 pts.) 5.2 Workforce Environment (40 pts.)
6. Process Management (85 pts.)
Addresses How an Organization Designs Its Work
Systems Prepares for Emergencies and Designs,
Manages, and Improves Its Work Processes 6.1
Work Systems (35 pts.) 6.2 Work Processes (50
7. Results (450 pts.)
Addresses an Organizations Performance and
Improvement in Key Areas and Includes Current
Performance Levels, Trends, and Comparative Data
7.1 Student Learning Outcomes (100 pts.) 7.2
Customer-Focused Outcomes (70 pts.) 7.3
Budgetary, Financial, and Market Outcomes (70
pts.) 7.4 Workforce-Focused Outcomes (70 pts.)
7.5 Process Effectiveness Outcomes (70 pts.) 7.6
Leadership Outcomes (70 pts.)
Award Recipients
  • We felt that the Baldrige process was best to
    meet our mission statement . . . that all
    students can and will learn. We passionately
    believe that, and we looked for a model that
    would get us to that level of achievement. The
    Baldrige process works for us.
  • Richard E. Maurer, Superintendent of 2001 Award
    recipient Pearl River School District
  • We recognize the awesome honor and myriad
    responsibilities that accompany the Malcolm
    Baldrige National Quality Award . . . . Jenks
    staff members look forward to providing
    contributions on many fronts, and we will be
    specifically focused on sharing our quality
    practices with other school districts as we all
    strive to help lead our country toward a
    world-class education system.
  • Kirby A. Lehman, Superintendent of 2005 Award
    recipient Jenks Public Schools
  • It is a privilege to accept the Baldrige Award
    on behalf of the Monfort Colleges faculty,
    staff, students, alumni, and friends. We are here
    because of their continued commitment to
    performance excellence and investment in the
    approach of viewing yesterdays performance as an
    opportunity for a better tomorrow.
  • Joe F. Alexander, Dean of 2004 Award recipient
    Kenneth W. Monfort College of Business

Resources for More Information
  • Most Baldrige National Quality Program (BNQP)
    documents are available both in printed form and
    on the BNQP Web site.
  • To obtain these documents, call (301) 975-2036,
    e-mail, or visit