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Appreciative Inquiry Training


Inspirational Leadership. When the Going Got Tough... Going ... Keep an ear tuned for quotable quotes and compelling points. 39. Dealing with the Negative ... – PowerPoint PPT presentation

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Title: Appreciative Inquiry Training

Appreciative Inquiry Training
  • Positive Change at the Speed of Imagination

Training Overview
  • Day One
  • Introducing Appreciative Inquiry
  • Experiencing Appreciative Inquiry
  • Day Two
  • Understanding Appreciative Inquiry
  • Applying Appreciative Inquiry

Ai Training Icons To Know
  • Large Group
  • Small Group
  • Individual Activity
  • Flip Chart Task

Before We Begin
  • Homework. How did it go?
  • Questions or Comments

Feedback Form Results
  • What did you appreciate most yesterday?
  • What increased in value for you?
  • What did you want MORE of?

Understanding Appreciative Inquiry
  • Why is it called Appreciative Inquiry?
  • Where does it come from?
  • How does it work?

The Origins of Ai 1980
  • David Cooperrider, originator of Ai
  • Case Western doctoral student
  • Organizational Development
  • Hired by the Cleveland Clinic
  • Tasked with determining what was wrong in the
    organization for purposes of making improvements

What He Discovered
  • There was nothing wrong with the clinic

The Cleveland Clinic
  • High levels of cooperation among staff
  • Positive and supportive culture and staff mindset
  • Empowerment and innovation were standard
  • Egalitarian governance supported a highly
    focused, highly energized professional staff
  • Recognized for its outstanding level of service

The Impact of the Observer on the Observed
  • He refocuses his inquiry into what the Clinic is
    doing well.
  • As talk of the research spreads, The health of
    clinic patients begin to show signs of
  • Clinic staff are also positively affected.
    Energized and charged by the inquiry, staff
    become enthusiastic about further improving the
    clinic and its care services.

The Impact of an Appreciative Inquiry
  • The clinic commissions further study and
    eventually adopts a new medical practice at the
    clinic based on Dr. Cooperriders positive
    inquiry discovery.

After the Cleveland Clinic Study
  • Dr. Cooperrider studies the phenomenon to
    understand its application toward an
    organizational development theory.
  • Dr. Cooperrider develops his theory into a
    methodology that would later be called
    Appreciative Inquiry.
  • American companies and agencies slowly begin to
    adopt Appreciative Inquiry in the 90s.
  • Among the adopters are Visa International, NASA,
    US Navy, British Airways GTE, McDonalds and many

  • Appreciative Inquiry has received international
    acclaim, having been adopted by corporate,
    governmental and religious organizations
  • American colleges and universities are only now
    beginning to adopt Appreciative Inquiry for its
    contemporary, humanistic approach to facilitating
    change in egalitarian human systems such as those
    found in todays academic settings.
  • STCC, as usual, is one of the first to adopt Ai
    for Strategic Planning through a large-group

Getting Started With Ai
  • When to use Appreciative Inquiry
  • Strategic or I.E. Planning
  • Change Management / Facilitation
  • Continuous Improvement
  • Task Force / Committee Work
  • Curriculum or Program Design
  • Organizational Development
  • Mediation (except for Crisis Mgmt)
  • Anything involving primarily human systems

Getting Started With Ai
  • Where Else Might We Use Ai?

Getting Started With Ai
  • How to select a focus of inquiry (topic)
  • An Ai for Ai
  • Talk About It Amongst Colleagues
  • Establish an advisory team
  • What is driving the need for change?
  • How do you envision the end of the day?
  • What Words Are Important To Us?

Topic Choice
  • A Fateful Act
  • Organizations Move in the Direction of What We
    Most Frequently and Systematically Ask Questions

Topics Are
  • Positive
  • Desirable
  • Will stimulate conversations
  • Imply a call to action
  • Easy to remember
  • Get the results you desire
  • Spirits of discovery

Example of a Topic Reframe
  • Problem Student Drop Out Rate
  • Focus is on failure
  • If we inquire on that topic, discuss it, study it
    and examine it, what will we find? What will we
    unintentionally create more of?

Example of a Reframe
  • Reframe Successful Course Completion
  • With such a reframe, we can intentionally create
    more student success by overloading the system
    with positive images

Reframe Practice
  • Lets reframe the following problems
  • Employee Burnout
  • Student Apathy
  • Student Attrition
  • Poor Customer Service
  • Academically Challenged
  • Culture of Negativity

Topic Creation
  • In your small group, identify up to 6 topics that
    could be used at STCC. Make them topics we can
    use for the rest of the day and which you would
    be willing to explore further.
  • Place your topics on the Voting Wall
  • Examples
  • Discovering the Passion to Teach
  • Fostering a Love of Learning
  • Giving Meaning to the Support Service
  • The True College of Choice

Your Topic For The Day
  • Vote for your favorite topic (2 dots only)
  • The top 4-5 topics become table topics
  • Choose a table for yourself
  • There should be no more than 6 to a table
  • Say hello to your new team!

Ai Questions Should Ignite The Imagination
  • What would the universe look like if I were
    riding on the end of a light beam at the speed of
  • --Albert Einstein

The Question Behind the Question
  • Whats the biggest problem here?
  • Why did I have to be born in such a troubled
  • Why does that dept. blow it so often?
  • Why do we still have those problems?
  • What possibilities exist that we have not thought
    about yet?
  • Whats the smallest change that could make the
    biggest impact?
  • What solutions would have us both win?
  • What makes my questions inspiring, energizing,
    and mobilizing?

Taking Ai to School
  • Good Ai questions
  • Are stated in the affirmative
  • Are built on the assumption that the glass is
    half full rather than half empty
  • Provide broad definitions to give interviewees
    room to swim around
  • Are presented as an invitation to tell a story
  • Value and appreciate what is
  • Convey unconditional positive regard
  • Evoke essential values and aspirations
  • Solicit the compelling moments and provide the
    quotable quotes that will inspire your design

Basic Elements to the Typical AI Question
  • A Positive Preface (introduce your TOPIC)
  • Then a 2-part question
  • High point discovery
  • Image of desired future
  • Refer to The Encyclopedia of Positive Questions,
    an excellent book of questions

4 Foundational Questions
  • Q1 Peak experience or high point?
  • Q2 Things valued most about …
  • yourself?
  • the nature of your work?
  • your organization?
  • Q3 The core factors that give life to the
  • Q4 Your three wishes to heighten vitality and

  • Review the following examples on your own to gain
    a better understanding of proper question design

Creating the New Question Example 1
  • From a study of customer dissatisfaction and
    student complaints to …

Magnetic Connections (Example of a Positive
  • In the physical world, all matter is held
    together by the pull between opposite electric
    charges. Successful colleges and universities
    are equally magnetic. People connect in
    new and innovative ways. Faculty and students
    are drawn together and fused into a single
    body of teaching and learning. True success is
    achieved when strong connections are made between
    teacher and student that encourage a life of
    learning and exploration.

Part A (past) B (future)
  • Think of a time when you felt magnetically
    connected to your students, your colleagues, and
    your community. . . Connected in a way that the
    force was so strong that it could not be broken.
    What was that experience like?
  • As you look into the future, describe how we are
    connected to our students, our communities and
    our colleagues in a way that is so strong that we
    are seen as inseparable education partners.

Example 2
  • From an analysis of Employee Grievances to …

Engagement Positive Energy
  • Organizations work best when they are vibrant,
    alive and fun. You know, when the joint is
    jumping! You can sense that the spirit of the
    organization is vital and healthy and that people
    feel pride in their work. Everyone builds on
    each others successes, a positive can do
    attitude is infectious and the glow of success is
    shared. Whats more, this positive energy is
    appreciated and celebrated so it deepens and

Parts A (past) B (future)
  • Tell me about a time when you experienced
    positive energy that was infectious. What was
    the situation? What created the positive energy?
    How did it feel to be a part of it? What did
    you learn?
  • If positive energy where the flame of the
    organization, how would you spark it? How would
    you fuel it to keep it burning bright?

Other Question Ideas
  • Imagine the year 2020…
  • Best In Class
  • The Call to Serve
  • Inspirational Leadership
  • When the Going Got Tough…
  • Going Above and Beyond…
  • When It Came Down to You…

Question Crafting Practice
  • Craft Three Ai question(s) for your topic 3
  • Positive Preface
  • A question to evoke a story from persons history
  • A question to evoke images of future
  • You may use any of the general questions used in
    yesterdays exercise as a template to modify
  • Consider using the Three Wishes question as a
    fourth and final question to gather information
    on what your interviewees want more of.
  • Photocopy the questions for your team

Rules for Interviewers
  • Get Institutional Review Board approval
  • Follow IRB guidelines and suggestions
  • Provide the questions ahead of time
  • One-on-one interviewing is key
  • Use a comfortable and quiet location
  • Use follow-up questions as needed
  • Listen carefully, attentively and patiently
  • Dont interrupt, if you can help it
  • Keep an ear tuned for quotable quotes and
    compelling points

Dealing with the Negative
  • Postpone the answer until you reach the three
    wishes question to allow reframing
  • Listen. They wont be appreciative until they
    feel theyve been heard, if the matter is
    emotionally strong and volatile for them
  • Redirect to keep them on task
  • Reframe the negative for them by asking follow-up
    questions and then seeking feedback on the
    reframe you might propose in its place
  • Remember its just a conversation
  • Sometimes, you gotta let it ride itself out

Interview Practice
  • Each member of your group must select two members
    from other groups and conduct two interview
  • Return to your group in 1.5 hours

Interview Practice (Short)
  • Each member of your group must select one member
    from another group and conduct one interview
  • Return to your group in 1 hour

Lunch Time
  • La Mexicana, Nolana and 2nd St.
  • Noon through 1 PM

From Dream to Destiny
  • Share and discuss your interview results
  • ID your common threads and themes
  • Create a visual image for your themes
  • Draft a Vision / Dream Statement
  • Use a Possibility Map (next 2 slides)
  • Draft two or three initiatives, pilots or ideas
  • Work out the details to make a start
  • Identify group commitments
  • Share personal commitments
  • Lets regroup at 345 PM

Our Possibility Map
Possibility Map Example
Sharing With The Large Group
  • Share your groups
  • Topic
  • Themes and Themes Image
  • Dream/Vision Statement
  • Design Ideas and Initiatives
  • Group Commitments
  • Individual Commitments
  • Solicit Feedback
  • How will you take this idea back to school on
  • How can we, the other teams, do to help them?

  • Destiny is simply the follow-through
  • Where to begin
  • Maintain an appreciative mind-set on all matters
  • Make clear and visible about what you all truly
  • Notice and acknowledge positive action by
    individuals and groups who are fulfilling or
    moving toward your vision
  • Seek out and praise the positive in those efforts
  • Keep your own commitments and help others keep
  • Get others to praise the positive with you

  • Monitor watch for the successes
  • Report the positive to the world
  • Celebrate the successes
  • Sustain an appreciative environment
  • Encourage an appreciative environment
  • Remember People will volunteer to do their part
    in the dream they create and believe in

  • Human systems move in the direction of their
    images of the future
  • The more positive and hopeful the image of the
    future, the more positive the present-day
    decision and action
  • This is true of our students on their first day
    of class, walking into our class

Checking Our Work
1. Choose the Positive as the Focus of Inquiry
2. Inquire into stories of life-giving forces
5. Innovate ways to create that future
3. Locate the common, compelling themes in the

4. Create a shared images of a desired future
The Best Thing You Can Do on Monday To Help
Sustain Your Enthusiasm for Ai
  • Keep an appreciative lens that enables you to
    see the best in every situation
  • Encourage others to develop an appreciative lens

And remember ….
  • What we ask determines what we find
  • What we find determines how we talk
  • How we talk determines how we imagine
  • How we imagine determines what we will achieve

A Wonderful Ai Resource
  • http//
  • This is the Appreciative Inquiry Commons at the
    Weatherhead School of Management, Case Western
    Reserve University.
  • Please submit/share your new tools, stories and

Another Resource
  • STCCs Ai presentations to date can be found at
    this new web site. They are free to distribution
    and use.
  • Expect these class materials to be added in a
    week or so.
Texts on Ai
  • Appreciative Inquiry
  • by Jane Magrude Watkins and Bernard J. Mohr
  • The Appreciative Inquiry Summit
  • by James D. Ludema, Diana Whitney, Bernard J.
    Mohr and Thomas J. Griffin
  • Appreciative Inquiry Handbook
  • by David L. Cooperrider, Diana Whitney,
    Jacqueline M. Stavros
  • The Encyclopedia of Positive Questions

Final Housekeeping Items
  • Any remaining Parking Lot issues?
  • Were all our intended outcomes addressed?
  • Dont forget our Valuation sheet for today!

The Star Thrower
Congratulations, Ai Graduates!
The Star Fish Certificate and Lapel Pin Go forth
and make a difference!
A Parting Thought Be Ai
  • Be patient and try to love the questions
    themselves. Live the question now. Perhaps you
    will then, gradually, without noticing it, live
    along some distant day into the answer.
  • - Rainer Maria Rilke