Citibank

1
Citibank
Organization Information
Sydney Parent

• Hometown
• Provo, UT
• Undergraduate Degree
• Social Work (Minor Linguistics) - 1999
• Brigham Young University
• Work Experience
• Publishing industry various positions
• Various social work and international non-profit
• Career Goal
• Gain a base understanding of HR and business
  best-practices take this into the international
  non-profit sector

• Products/Services
• www.citibank.com
• Citibank credit cards related services and
  products
• Background
• Largest financial institution worldwide
• Citigroup emerged in 1998 from the Citicorp and
  Travelers merger
• Culture
• Early responsibility
• Solid training, no defined career path
• Exposure to different industries and products
• Constant change, growth due to acquisitions

Lessons Learned
Summer Projects
Culture change never has enough support or
resources Ask a lot of questions, but be
sensitive in the timeframe Get to know what
everyone in your department does, and as many as
possible outside your department Remember
everyone you meet, but if they dont remember
you, be subtle in your reminder (if you remind at
all) Ask for feedback Work to understand the big
picture Have fun at work!!!

• Managerial Training Program
• Developed the program and trained 200 managers in
  workplace violence prevention
• Accountability Culture Change Support
• Lead managers in brown bags
• Participated in all meetings related to the
  change
• Staffing Research
• Contributing Sections to Manager Handbook
• Participated in Sales Model Research and Redesign
• Support HR Generalists in Various Other Functions