INTRODUCTION TO OUR PPT TEMPLATE

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• Standard Contract Forum 24 January
  200614.00Customer Suite, BT Centre, London

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Standard Contract Forum Tuesday 24 January 2006

• AGENDA
• Introduction and Notes of Previous Meeting
• Consult 21
• NTS PPC/PPM
• Geographic VOIP Ranges
• Review of New and Amended Schedules
• Any Other Business

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Consult21 Update

• Standard Contracts Forum 24/01/06
• Tim Short
• Tim.short_at_bt.com

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Agenda

• 21CN Programme Leads
• Common Capabilities Update
• Migration Communication Working Group
• Other Working Group Updates as required

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21CN Programme Leads
Paul Reynolds BT plc Board Programme Sponsor
Sally Davis Group Portfolio
Matt Bross Architecture Assurance
Clive Ansell External Affairs
Meryl Bushell Procurement
Al-Noor Ramji Systems
Deb Covey Operations
Carol Borghesi Integrated Service Delivery

• Legacy product
• Migration
• New Product
• Development
• Common
• Capabilities

• Overall
• Architecture
• 21CN
• assurance

• Consult21
• Communications
• Regulation

• Vendor
• Engagement

• Systems build
• Systems
• integration

• Implementation
• Migration

• Integrated
• Service -
• Process and
• Delivery

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Common Capabilities Update January 06

• Presentation at Consult21 Steering Board 14/12/05
• Letter received from Antony Millington 20/12/05
• BT is considering its formal position -
• Agree BTs position with Andy Fielden (BT
  Co-Chair others)
• Jo Upward Tim Short meeting Mike Galvin,
  Director Portfolio Infrastructure 25/01/06 for
  endorsement of BTs position
• Meeting between Huw Saunders, Jo Upward, Antony
  Millington Andy Fielden 30/01/06 early February
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• Re-presentation to Consult21 Steering Board
  February 06
• Re-convene Working Group early March?

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The story so far

• Working Group created in August 2005
• Monthly meetings held since then, membership
  growing
• In principle agreement on strategy for the group
• Based on two tier approach
• One for residential customers
• Another for corporate customers
• Both programmes are somewhat inter-linked
• Based on centrally agreed programmes for
  efficiency and to avoid confusion and complexity

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What the Group is responsible for

• Communications issues directly resulting only
  from the migration process
• Agreeing industry level agreement on strategy,
  messages, centrally created material, third party
  supplier choice and management
• Communications back into their respective
  communications providers
• Expected to reduce the scale of the working group
  after Pathfinder is complete and national
  migration stable.

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Strategy - residential

• Contract with an independent organisation to
  provide communications service to end users
  aligned to migration plan
• Independently branded and tasked with
• Provide mailing service timed minimum of 6
  weeks pre-exchange migration
• Provide a single helpdesk number for information,
  queries and fault reporting
• Direct connection into Operational Buffer
  support centre to ease migration process
• Flexible resource to scale up/down as demand
  rises/falls
• Create and Manage a database enabled website
  (incl. Branding)
• Supplier selected/managed by sub group of Comms
  working group

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Strategy Corporate

• Communications providers individually responsible
  for communications with corporate customers
• To work off materials (Messages/presentations/lett
  ers/Q and A, etc) created and approved centrally
  by sub-group of Comms Working Group
• Link to be made available to central helpdesk
• Direct link made available to operational buffer
  support centre

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Working Group Status
RAG
15th January 06

• Architecture Framework
• Network Structure
• Conformance Testing Group
• Systems Processes
• Network Hooks
• Products
• Interconnection Portfolio
• Broadband
• Line Access
• Point to Point
• Implementation Migration
• Communications

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SCF 24 January 2006

• Premium Rate Services
• Pence per Call/Pence per minute
• Steve Couzens 24/01/2006

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SCF 24 January 2006

• PRS PPC/PPM
• New Pricing regime Initial price for first 60
  secs or part subsequent pence per minute rate
• 3 New pricing points
• Available from 22nd March 2006

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SCF 24 January 2006

• PRS PPC/PPM
• Not available from BT public managed payphones
• Not available for transit from BT Global

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SCF 24 January 2006

• PRS PPC/PPM
• Available for CP Number ranges via normal DMA
  timescales to be live on the 22nd of March 2006

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Standard Contract Review ForumBT and Operator
Geographic NVS (New Voice Service
Calls)Update from 15th December 2005 Meet
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Summary of Meeting Output

• The Outcome of current / future Ofcom
  Consultations on Portability and PATS agreed by
  all parties to be pivotal to debate.
• Some Operators see no value in contractually
  differentiating between Geo PSTN and Geo New VOiP
  calls.
• Some Operators wanted to wait and see what
  changes Ofcom may influence before formulating
  their position.
• BT believes that the differences between PSTN and
  VOiP calls is worthy of further debate but agrees
  that awaiting the outcome of the Ofcom
  Consultations on Portability and PATS is a
  pragmatic initial step.
• BT notes that similar debates are ongoing in the
  USA despite the use of VOiP being more prevalent
  than in the UK.

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Standard Contract Forum 24 January 2006

Keith Mitchinson 24 January 06
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Standard Contract Forum 24 January 2006

NEW SCHEDULES Schedule 202 BT Virtual
Mobile Network Service Calls Schedule 402
Operator Virtual Mobile Network Service Calls
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Standard Contract Forum 24 January 2006

REVISED SCHEDULE Schedule 230 BT Short
Messages to the BT System Schedule 231 BT
Transit Short Messages via the BT System
Schedule 313 Operator Premium Rate Service
Calls Schedule 314 Operator Personal
Numbering Service (PNS) Calls
(including personal assistant service
Calls) Schedule 430 Operator Short Messages
to the Operator System
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 AOB3 November 2005