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Organizational Citizenship Behavior

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An employee's willingness to go above and beyond existing role expectations ... studied by Nico, Agnes, and Martijn, 1999. Participation. Personality. 1. ... – PowerPoint PPT presentation

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Title: Organizational Citizenship Behavior


1
Organizational Citizenship Behavior
  • Presented by
  • Team 1
  • Ananya Rattanasangchok
  • Hee Jick Lee
  • Kanitkran (Dream) Wasikasiri
  • Sarah Wu
  • Yusrizal (Eri) Usman

2
Agenda
  • Introduction of OCB
  • OCB Model
  • Variable intervention of OCB model
  • Empirical study
  • Action plan

3
Organizational Citizenship Behavior
  • Definition of OCB
  • An employees willingness to go above and
    beyond existing role expectations without
    respect to recognition by formal rewards systems

4
Dimensions of OCB
  • Five dimensions of OCB
  • Altruism
  • Conscientiousness
  • Sportsmanship
  • Courtesy
  • Civic virtue
  • OCBI and OCBO

5
Studies of OCB
  • Job satisfaction
  • Turnover and Absenteeism
  • Organizational commitment
  • Job involvement

6
OCB Model- The formation of OCB in organization
Select right people
Right behavior formed
Create right environment
Choose right reward
Personality
Group norms/ Conflicts
Equity
Commitment
Leadership
Yes
Job
Job
Efforts
Performance
Rewards
OCB
Effectiveness
Satisfaction
Design
No
Needs
Expectation
7
Job Design
  • Autonomy
  • The more freedom in decision-making,the higher
    potential individuals perform OCB
  • -- studied by Nico, Agnes, and Martijn, 1999
  • Participation

8
Personality
  • 1. Some of the characteristics
  • Altruistic nature
  • Emphatic tendencies
  • Helpfulness
  • Commitments
  • 2. The big 5 personality model

9
Leadership
  • Transformational leadership
  • -- Study by Podsako, MacKenzie, Paine and
    Bachrach, 2000
  • Perceptions of leader supportiveness

10
Effort
  • Intervened by personality and leadership
  • High effort, high potential to perform OCB

11
Group Norms and Conflicts
  • Shared Values
  • - Cohesiveness
  • - Conflict
  • Level of importance

12
Performance
  • Outcomes
  • Individual
  • Organization
  • Intrinsic
  • Extrinsic

13
Reward
  • Objective of Rewards
  • Positive Reinforcement
  • Increase Effort

14
Equity
  • An intervention between rewards and job
    satisfaction
  • Social exchange theory
  • --study by Organ and Konovsky

15
Needs
  • Moslows Need Hierarchy
  • self-actualization, self-esteem, and social
    needs
  • Motivation-based model of OCB by Brian P.Niehoff
  • achievement, affiliation, and power

16
Expectations
  • Expectation theory
  • If rewards fit employees expectations, the
    valences will be positive.

17
Satisfaction
  • Relationship with OCB
  • --study by Organ and Batema
  • Two types of satisfaction
  • cognitive satisfaction and affective
    satisfaction

18
Commitment
  • An intervention between job satisfaction and OCB
  • More investigations still needed

19
Empirical Study
  • Questionnaires
  • Company Background
  • Feedback
  • Analysis the key variables from the survey are
  • Job Satisfaction
  • Personality

20
Sample result from SPSS - Crosstabs
57.1 of employees who always perform OCB satisfy
their jobs.
21
Sample result from Excel - regression
R-Square 58
P-value 9.0766E-07, less than significant level
(0.05) . There is relationship.
22
Action Plan
  • Selecting the right people, both employees and
    leaders
  • 3 steps interview
  • - EQ test
  • - Departmental/ Team interview
  • - Final interview with management

23
Action Plan
  • 2. Creating and enhancing a positive work
    environment to increase job satisfaction
  • Give more autonomy
  • Open door policy
  • Individual empowerment
  • Social exchange

24
Action Plan
  • 3. Implementing a fair reward system
  • Team evaluation reward system
  • 4. Evaluating the result and feedback

25
Thank you
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