AQIP, Systematic Improvement, and Continuing Accreditation

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AQIP,Systematic Improvement, and Continuing
Accreditation
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AQIP Staff

• Stephen D. Spangehl, Director
• Anita Daniel, Project Facilitator
• Mary Fleming, Project Information Coordinator
• Chuck Dull, Assistant Director, Information
  Systems
• Lynn Priddy Rozumalski, Director, Education and
  Training

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Academic Quality Improvement Project
Philosophy Principles Criteria Processes Services
Advantages Costs
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The Higher Learning Commissionof the North
Central Association of Colleges and Schools

• Mission statement
• Serving the common good by assuring and advancing
  the quality of higher learning.

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The Higher Learning Commissionof the North
Central Association of Colleges and Schools

• AQIP helps your institution succeed.

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Challenges and Changes

• Demonstrating accountability
• Using data and information effectively
• Coping with technology
• Surviving intensifying competition
• Coping with shrinking resources
• Staying agile and responding quickly
• Increasing access and student success
• Preparing for personnel transitions

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The Quality Movement

• The quality movement has gathered ideas from
  systems theory, humanistic and industrial
  psychology, management theory, human resource and
  organizational development, statistical process
  control, plus lessons from earlier attempts at
  quality improvement like quality circles. All of
  these ideas, in many guises and combinations, aim
  to remake organizations so they become more
  focused, disciplined, quick-footed, humane, and
  competitive. Ted Marchese, Change, 1993

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The Quality Movement

• Total Quality Management
• Continuous Quality Improvement
• Kaizan
• ISO (International Standards Association)
  9000/2001
• Z1.1, Education and Training Standards
• Six Sigma
• Malcolm Baldrige National Quality Award
• State quality award programs
• National Consortium for Continuous Improvement
  (NCCI)
• Continuous Quality Improvement Network (CQIN)
• Academic Quality Improvement Project

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Goals of AQIP

• Help our member organizations improve their
  performance and maximize their effectiveness
• Reshape the relationship with members of our
  Commission into a partnership
• Provide the public with credible quality
  assurance concerning higher education providers

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AQIP Philosophy

• Voluntary, alternative process
• Concentrates on the academic enterprise
• Involves more faculty more directly
• Provides concrete feedback to enable institutions
  to raise performance levels
• Reduces intrusiveness, cost, slow improvement
  cycles

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AQIP Philosophy

• Replaces one-size fits all approach
• Supplies public with more understandable, useful
  information concerning the quality and value of
  accredited colleges and universities
• Recognizes and celebrates institutional
  distinctiveness and outstanding achievements

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Who can participate?

• Institutions already accredited by NCA that want
  to use this process to maintain continued
  accreditation
• Institutions not accreditable by NCA that want to
  use AQIP to drive institutional improvement and
  seek interaction with other continuous improvers
• Quality-focused colleges or schools within large
  universities (where the university itself
  continues to use traditional process for
  institutional accreditation)

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What makes AQIP different?
What makes an AQIP institution different?
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• How strongly do you want change and improvement?
• How clearly do you understand the key processes
  you use?
• How honestly do you grasp your current
  performance?
• How seriously do you reflect on acting on your
  values?
• How well do you know your students and
  stakeholders?

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Interest Exploration
Self- Assessment(Vital Focus)
Application to Join AQIP
Systems Appraisal
Re-affirm Accreditation
Strategy Forum
Systems Portfolio
Annual Update
Action Projects
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Interest Exploration
Self- Assessment(Vital Focus)
Application to Join AQIP
Systems Appraisal
Re-affirm Accreditation
Strategy Forum
Systems Portfolio
Annual Update
Action Projects
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Interest Exploration
Self- Assessment(Vital Focus)
Application to Join AQIP
Systems Appraisal
Re-affirm Accreditation
Strategy Forum
Systems Portfolio
Annual Update
Action Projects
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Interest Exploration
Self- Assessment(Vital Focus)
Application to Join AQIP
Systems Appraisal
Re-affirm Accreditation
Strategy Forum
Systems Portfolio
Annual Update
Action Projects
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Interest Exploration
Self- Assessment(Vital Focus)
Application to Join AQIP
Systems Appraisal
Re-affirm Accreditation
Strategy Forum
Systems Portfolio
Annual Update
Action Projects
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Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
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Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
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Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
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Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
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Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
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Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
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Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
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Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
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Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
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Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
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Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
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Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
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Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
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Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Re-affirm Accreditation
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
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Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
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Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
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Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
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Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
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Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
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Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
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Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
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Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
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Interest Exploration
Self- Assessment(Vital Focus)
Application to Join AQIP
Systems Appraisal
Re-affirm Accreditation
Strategy Forum
Systems Portfolio
Annual Update
Action Projects
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Principles of High Performance Organizations

• Characteristics of high-performing departments,
  colleges, universities
• Guides to behaviors that need to be encouraged
• Non-prescriptive regarding specific
  organizational mission or purposes
• Actionable
• Challenging

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Principles of High Performance Organizations

• A mission and vision driven by students' and
  other stakeholders' expectations
• Broad-based faculty, staff, and administrative
  involvement
• Leaders and leadership systems that support a
  quality culture
• A learning-centered environment
• Respect for and willingness to invest in people

• Collaboration and a shared institutional focus
• Agility, flexibility, and responsiveness to
  changing needs and conditions
• Planning for innovation and improvement
• Fact-based information-gathering and thinking to
  support analysis and decision-making
• Integrity and responsible institutional
  citizenship

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Principles of High Performance Organizations

• Mission
• Involvement
• Leadership
• Learning
• People

• Collaboration
• Agility
• Planning
• Information
• Integrity

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What produces current results?
Inputs (Resources)
Outputs (Outcomes)
Processes
People Materials Equipment Methods Measurements En
vironment
People Materials Equipment Methods Measurements En
vironment
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Input Requirements
Output Requirements
Stakeholders Recipients Beneficiaries Customers
Systems Processes
Suppliers Providers
INPUTS
OUTPUTS
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What is a system? It is a series of functions or
activities (sub-processes or stages) within an
organization that work together for the aim of
the organization. --W. Edwards Deming
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Process improvement

• Documenting and stabilizing processes
• Simplifying processes
• Removing special causes of variation
• Deploying processes broadly
• Re-inventing an ineffective process
• Improving connections among processes

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Visual instability
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Silos
Financial Aid
Student Affairs
Mathematics
Admissions
Biology
Health Services
Gathering and analyzing data for decisions
Building Communication Competencies
Foreseeing and Planning the Future
School of Business
Remediating Inadequate Preparation
Library
Developing Employees Talents
Acculturating Students to College
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Silo Perspective
Systems Perspective
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AQIP Criteria
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What the AQIP Criteria do

• provide lenses for examining groups of related
  processes
• promote a non-prescriptive dialogue about how an
  institution determines and achieves its goals
• inquire into processes (design deployment),
  results, and improvement
• determine whether an institution meets the Higher
  Learning Commissions expectations and standards

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Each AQIP Criterion asks

• How stable, well-designed, and robust are your
  systems and processes?
• How consistently do you employ and deploy your
  systems and processes?
• How satisfying and good are the results your
  systems and processes achieve?
• How do you use your performance data to drive
  improvement?

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Leading and Communicating
Valuing People
Helping Students Learn
Understanding Students and other
Stakeholders Needs
Building Collaborative Relationships
Accomplishing Other Distinctive Objectives
Planning Continuous Improvement
Supporting Institutional Operations
Measuring Effectiveness
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Overall, the AQIP Criteria ask

• Are you doing the right things the things that
  are most important in order to achieve your
  institutions goals?
• Are you doing things right effectively,
  efficiently, in ways that truly satisfy the needs
  of those you serve?

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AQIPs Processes

• Initial Interest Exploration and Self-Assessment
• Four-year cycle, consisting of Strategy Forum and
  Systems Appraisal
• Annual Update on Action Projects
• Formal Reaffirmation of Accreditation every seven
  years, based on pattern of participation

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Strategy Forum

• Interactive forum for institutions to review each
  others Action Projects, providing and receiving
  feedback on specific goals.
• Opportunity to receive peer review of Projects
  before they are undertaken
• Teams of institutional leaders craft and shape
  Action Projects together
• Institutional teams begin to plan implementation
  and measurement to help Projects succeed

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Action Projects

• Specific improvement projects that drive an
  institutions quality program.
• Selected by institution to promote learning and
  culture change and respond to problems,
  opportunities for improvement, or challenges.
• Institution reports to AQIP annually on progress
  or completion of projects
• Action Projects shared via AQIP website to
  promote collaboration and to enhance
  self-improving image of higher education

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Annual Update
Simple report, due September 21st, describing
progress on Action Projects.Reviewed by panel of
quality experts, who provide feedback and
advice. Option for institution to request
assistance in cases where progress is
stalled. Opportunity for institutions to identify
outstanding practices that may deserve
Commisison recognition and widespread publicity.
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Annual Update

• Short on-line update, due the first day of
  autumn, of institutions progress on its vital
  few Action Projects
• Options for an institution to request help,
  feedback, or consulting from AQIP on any Action
  Project

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Systems Portfolio

• 100-page public institutional portfolio
  describing fundamental institutional systems
• Covers the nine AQIP criteria, describing both
  processes and results for each system
• Portfolio created once (after 3 years) and then
  maintained with changes in systems and results
• Valuable for other accreditors, state agencies,
  building understanding, consensus, and support

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Systems Appraisal

• Independent appraisal of Systems Portfolio
  conducted by a heterogeneous panel of trained and
  experienced reviewers knowledgeable about quality
  improvement
• Conducted every 4 years for any institution
  participating in AQIP
• Separate independent and consensus review stages
  ensures feedback that represents the teams
  shared views of institutional strengths and
  improvement opportunities

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Systems Appraisal

• ? Appraisal panel will include representation
  from outside higher education, enhancing the
  panels credibility
• Blind review process, focusing institutional
  attention on the feedback itself rather than the
  individual members of the team providing it
• Feedback provided in both summary rubrics (for
  public information) and in confidential,
  detailed, actionable comments and explanations
• Valuable professional feedback report for
  improvement created for institution

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Reaffirmation of Accreditation

• When an institution joins, AQIP sets the date of
  its next re-affirmation of accreditation in 7
  years.
• Re-affirmation of accreditation every 7 years,
  based on pattern of participation that provides
  evidence of dedication to continuous improvement
  and a pattern of results that indicates the
  commitment is paying off.
• No single visit or event precipitates or causes
  re-affirmation

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AQIPs Advantages

• Nine higher education criteria
• Separate criteria for various systems of related
  work processes
• Results embedded in each criterion
• Improvement cycles based on feedback leading to
  focused Action Projects
• Collaboration and networking with peers in a
  non-threatening environment
• Re-accreditation integrated seamlessly with
  improvement based on an institutions own
  priorities

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AQIP Services
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AQIP Costs
Costs to estimate Costs of poor
quality Opportunity costs Savings from
eliminating waste Traditional self-study costs
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