Online Support

1
Chapter 12

• Online Support

Slide extracts from text book GUI design
essentials,Authors Susan Weinschenk, Pamela
Jamar, Sarah C. Yeo PublisherWiley
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Online Help

• Consider users needs
• Put online
• Urgent information
• Specific information
• Information that changes frequently
• Reference information
• Documentation for the physically challenged
• Dont put online
• Installation information
• Information requiring lengthy or detailed reading
• Information needed offline

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Online Help

• Consider users experience level
• Limit the number of heading levels
• Keep text concise
• Keep topics short
• Create stand-alone chunks

4
Online Help

• Organize information for quick access and
  comprehension
• Be consistent
• Use an active writing style
• Use colour cautiously

5
Wizards

• Consider wizards for critical tasks
• Consider wizards for infrequent and critical
  tasks
• Consider wizards for tasks requiring complex
  decisions
• Consider alternative formats