BANISHING BURNOUT

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BANISHING BURNOUT

• CHRISTINA MASLACH
• UNIVERSITY OF CALIFORNIA, BERKELEY

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STRESS AND COPING

• Stress
• Response to event that exceeds the ability to
  cope
• Threat vs. challenge
• Acute vs. chronic
• Fight vs. flight
• Coping
• Problem-focused
• Emotion-focused

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IMPACT OF JOB STRESS

• Research shows that stressful jobs are as bad for
  womens health as smoking and obesity
• Job stress costs the U.S. economy 300 billion in
  sick time, long-term disability, and excessive
  job turnover
• Disability claims based on stress, burnout, and
  depression are the fastest-growing category in
  North America and Europe

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BURNOUT ENGAGEMENT

• Exhaustion --- Energy
• Cynicism --- Involvement
• Inefficacy --- Effectiveness

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SIX STRATEGIC AREAS

• WORKLOAD
• CONTROL
• REWARD
• COMMUNITY
• FAIRNESS
• VALUES

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JOB-PERSON MISMATCH

• Work Overload
• Lack of Control
• Insufficient Rewards
• Breakdown of Community
• Absence of Fairness
• Value Conflicts

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JOB-PERSON MATCH

• Sustainable Workload
• Choice and Control
• Recognition and Reward
• A Supportive Work Community
• Fairness, Respect, and Social Justice
• Clear Values and Meaningful Work

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SIX PERSONAL STRATEGIES

• Assess yourself on six areas of worklife
• Identify key problem area for yourself
• Establish specific, practical objectives
• Develop and implement action plan
• Track your progress

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Workload Objectives

• Exhaustion ? Resilience
• Being too available ? Creating uninterrupted time
• Not enough time ? Improving time management
• Too much work ? Reducing workload

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Control Objectives

• Being micromanaged ? Increasing autonomy
• Ineffective leadership ? Shared leadership
• Ineffective teams ? Team rehab

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Reward Objectives

• Insufficient compensation ? More money
• Lack of recognition ? Acknowledgment
• Unsatisfying work ? Better job assignments

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Community Objectives

• Divisiveness ? Conflict resolution
• Poor communication ? Better communication
• Alienation ? Unity

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Fairness Objectives

• Disrespect ? Promoting respect
• Discrimination ? Valuing diversity
• Favoritism ? Ensuring equity

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Values Objectives

• Dishonesty ? Maintaining integrity
• Destructiveness ? Promoting constructive values
• Meaninglessness ? Adding meaning