MSDNAA with eAcademy use at Cambridge Graham Titmus - PowerPoint PPT Presentation

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MSDNAA with eAcademy use at Cambridge Graham Titmus

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100 undergraduates per year. First year 50% time in department. Projects in second and final years ... Colleges and bedrooms. 4. Delivering software. Use from servers ... – PowerPoint PPT presentation

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Title: MSDNAA with eAcademy use at Cambridge Graham Titmus


1
MSDN-AA with e-Academy use at CambridgeGraham
Titmus
  • University of CambridgeComputer Laboratory
  • http//www.cl.cam.ac.uk

2
Department Overview
  • 100 undergraduates per year
  • First year 50 time in department
  • Projects in second and final years
  • Several small postgraduate courses
  • Diploma conversion course
  • Speech and Natural Language Processing
  • 120 research staff and PhD students

3
Undergraduate teaching
  • Contract out our workstation provision
  • PWF provided by Computing Service
  • Windows 2000
  • Linux
  • Software for teaching
  • Plan one full year ahead
  • Widely available access
  • Colleges and bedrooms

4
Delivering software
  • Use from servers
  • Limited set on restricted access servers
  • Use by staff and researchers
  • Licence servers access for other code
  • flexlm managed in main
  • Distributed
  • CDs or download areas
  • Freeware only
  • Distribution of boxed sets

5
MSDN-AA
  • Software on CD
  • Rapid changes in content for some products
  • Keeping it online is maintenance issue
  • Offline makes it harder to use
  • Licence key distribution
  • Internal to support staff
  • Internal to researchers
  • External to undergraduates

6
e-Academy
  • Web site to issue licences
  • Customisable to some degree
  • Who is in control?
  • Spam filtering by users
  • Distribution points
  • Disc space required
  • Bandwidth used
  • Updating

7
Users view
8
Starting to use it
  • Customising
  • Logo
  • Contact information
  • Structuring users
  • Years for Undergraduates one bulk change per
    year
  • Research and Staff small constant change load
  • Familiarising
  • Controlling licences or selling them?

9
Adding packages
  • Selection of ones to add
  • Too many to manage all of them
  • Workload level
  • Demand level
  • Distribution methods
  • CD loan/issue
  • Network download (http)
  • Network share

10
Packaging for download
  • Number of pre-packaged suites
  • XP, VS.Net, .
  • Special tool to manage download
  • Take software from MSDNAAdistribution
  • Store on own website
  • Small downloader at e-Academy
  • Most data over local link
  • No checksums on image

11
Adding users
  • Stability of classes at start of year
  • Dont want to leave it too late!
  • Notification methods
  • Official email first
  • Email form e-Academy looks like spam
  • Web site in department as well
  • Backup contact/fault system
  • Tied to http distribution point
  • Internal contact area

12
Becoming a salesman
  • Site is a sales point
  • Issue refunds for 0.00
  • If you choose download then want to borrow CDs
    then you have to be refunded and choose again
  • Administration can be split
  • System Administrator
  • CD issue
  • View waiting list
  • Issue return and cancel requests

13
Maintenance issues
  • Email list
  • msdnaa-list_at_cl.cam.ac.uk
  • Aim for good coverage at weekends during term
  • Reinstalls
  • Low level of activity
  • Run out of disk space
  • Reformat machine
  • Extra activation codes
  • XP intolerance to new hardware
  • Monitor easily via website
  • All codes issued are displayed

14
CD loans
  • No weekends!
  • Leads to overlongloan periods
  • Where to collect
  • Recruit literate students
  • What is a loan?

15
Experience to date
  • Simple to configure and use
  • Lack of identity with Department
  • Email messages need tailoring
  • Maintenance level low
  • Need another devolved role
  • issue reinstalls/keys
  • Updating user lists
  • Scriptable route needed using ssh access

16
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