A snapshot of Workplace eLearning

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A snapshot of Workplace e-Learning

• Tools for Sector Skills Council

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Note to SSCs

• The following slides have been created as part of
  the Work based e-learning project to support SSC
  staff in understanding employer demand for work
  based e-learning. They provide a high level
  overview of what is happening.
• Please feel free to use the slides
• Please read the comments in the notes section of
  each slide for context
• Work based e-learning Action Plan is SfBNs focus
  on the appropriate use of technology to build
  skills that impact business performance.
  Specifically it aims to
• Support the SfBN as it builds understanding
  about how e-Learning can contribute to improving
  business performance within each sector
• Identify and transfer good practice through
  collaboration with SfBN, industry and interested
  stakeholders The project aims to help SSC staff
• What do we mean by e-Learning?
• The use of technologies in the process of
  learning
• Delivery (stand alone and blended)
• Management administration
• Testing
• Formal learning such as qualifications
• Informal Learning (reference, Electronic support)

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Some observations on workplace e-learning
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Some facts and figures

• 2004 - Workplace e-Learning expected to double
• CIPD
• E-Learning currently less than 10 of total
  learning, expected to rise to 26 50
• Embedding e-learning in large Organisations Nov
  04
• Internal training delivered by e-learning to grow
  on average, from 15 to 29 of all training
  delivered
• Classroom to shrink on average from 72 to 54 of
  learning
• Rise of awareness of informal learning
• Account for up to 70 of total learning
• Spending on learning
• Private organisations 800
• Government 400

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E-learning Drivers

• Greater flexibility of learning
• Greater accessibility of learning
• Greater quantity of learning
• More effective learning
• Record keeping
• Better focus on business requirements

• Speed
• Availability
• Visibility
• Audience Volume
• Increasing personal relevance
• Consistent quality
• Rationalisation
• Business or IT improvements

Embedding e-learning in large Organisations Nov 04
Data taken from Linking Learning to business
Jan 2004
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Business Drivers for sustained e-learning success

• Increased sales
• Talent management and retention
• Systems implementation and Integration
• Sales and customer loyalty strategies
• Driving organisational change
• Compliance
• Endorsing business values and strategies
• Successful e-learning implementations are market
  driven, not technology driven.

NB cost reduction is a secondary benefit not a
primary driver
Data taken from Linking Learning to business
Jan 2004
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Training barriers
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Other successes

• Changing attitudes to learning
• Better accessibility to training opportunities
• Individual development/sense of achievement
• Improvement of specific skills
• Reducing costs while increasing use
• Demonstrating training function can add real
  value

Embedding e-learning in large Organisations Nov 04
9
Is e-learning success reliant on specific tools?

• Content driven
• 100 use generic content, 94 use bespoke
• Increasing trends to in house development tools
• 100 used tracking
• success not reliant on consistent use of
  enterprise wide LMS
• Use of Virtual classroom is increasing (75 to
  94)
• Success is not dependent on perfect
  infrastructure
• Many using work arounds
• Choice delivers Flexibility Responsiveness

Data taken from Linking Learning to business
Jan 2004
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What skills are being developed?
Data taken from Linking Learning to business
Jan 2004
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Skills in demand

• Communication
• Customer care
• Team working
• Problem solving
• Technical
• Management
• IT
• Literacy and numeracy
• Foreign languages

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Is it becoming acceptable to workers?

• 90 would recommend e-learning to a co-worker

91 agreed that it was important to have eL as a
choice
90 agree that they are able to use the learning
points at work

• 75 think eL provides more control and visibility
  of their development

Linking Learning to Business 2000 users
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User Perceptions - Trend or exception?

• 96 would recommend e-learning to a colleague or
  friend

78 agreed that it was time efficient
88 have used what they have learnt online

• 77 agreed that it was an interesting way to
  learn

Skillsoft Research Face to face interviews with
250 users across Europe
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Elements of e-learning success
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The bigger picture

• E-learning is not just about
• Infrastructure
• Content
• Blending
• Business Dimension
• Purpose, results and impact
• People dimension
• Motivation
• Change management
• Communications
• Choice

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e-learning why the SfBN focus?

• Improving business performance across the sectors
• Identifying and building skills needed to impact
  business results
• E-learning technologies enable skills development
  
• Whilst well established in some areas , still
  many unanswered questions
• How do we share good practice?
• Work based e-learning Action Plan is SFBN focus
  on the appropriate use of technology to build
  skills that impact business performance

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Contact details

• For further information
• Laura.Overton_at_e-skills.com
• Referenced research
• CIPD - online e-Learning survey Nov 04
• http//www.cipd.co.uk/onlineinfodocuments/surveys
• Embedding Learning in Large Organisations Nov 04
• http//www.ufi.com/home/section1/3_partners/cbi.as
  p
• Linking Learning to Business Jan 04
• www.e-Learningage.co.uk\
• SkillSoft research Feb 04
• www.skillsoft.com