Segue Software Quality Optimization Solutions Overview

1
Segue Software Quality Optimization Solutions
Overview
2
Topics

• Requirements of a Software Quality Optimization
  Platform
• SilkCentral Products
• Segue Partners
• Segue Training and Consulting Services
• Market Validation

3
QOP Architecture Requirements
4
What is SilkCentral?

• SilkCentral is a professional grade quality
  platform
• SilkCentral seamlessly integrates the Silk
  product line along with other industry products
  to create a best-in-class quality optimization
  solution
• SilkCentral is specifically architected to
  optimize the quality of your applications as it
  steps you through the entire application lifecycle

5
SilkCentral Product Suite
6
What Makes SilkCentral Unique?

• Silk Common Architecture (SCA)
• Underlying foundation of all Silk solutions
• Provides a set of common services, classes and
  interfaces
• Web-based interface
• Centralized repository
• Web-based reporting engine
• Enterprise licensing services
• Open APIs for 3rd party and custom applications

7
SilkCentral Platform Differentiators

• Common Console
• Normalizes data into meaningful metrics
• Service Level Management validating the
  delivery of service levels (ex MTBF)
• Asset Maximizer
• Re-use requirements and test scripts
• Coordinated use of available servers
• Rapid Defect Repair
• TrueLog capture
• Auto assignment and prioritization of issues
• Root cause analysis

8
SilkCentral Test Manager

• SC Test Manager allows users to collaborate to
  build quality and efficiency into the entire
  testing process
• Test requirements management
• Test planning
• Test execution of manual and automated tests
• Defect tracking (with SilkCentral Issue Manager)
• For
• GUI/Functional tests (with SilkTest)
• Load tests (with SilkPerformer)
• Component tests (with SilkPerformer CTE)

9
SC Test Manager Differentiators

• Matrix Scheduler
• One script, one schedule point, test in many
  platforms and environments
• Smart Requirements Manager
• Preserve format of requirements documents
• Resource Manager (Q4/04)
• Locate available resources and schedule test
  execution of regression suite
• Impact Analyzer (Q4/04)
• Impact analysis reports and metrics

10
SC Test Manager Key Advantages

• Rapidly create and execute projects and
  regression test matrices
• Upload requirements documents directly into
  central repository
• Easily associate requirements with a test or
  group of tests
• Central repository reduces data loss and improves
  ability to manage distributed and outsourced
  testing activities
• Web-based reporting
• Project collaboration across different
  departments, teams and geographic locations
• Track the status of tests by version, build,
  product, component, platform, risk, priority
  and/or project
• Remotely schedule, execute and manage regression
  test suites and available resources

11
SilkCentral Performance Manager

• SC Performance Manager monitors the quality and
  health of deployed applications by measuring
• Performance
• Availability
• Accuracy
• from the end-user perspective
• SC Performance Manager measures quality by using
  
• Active monitors (synthetic transactions)
• Passive monitors (real user transactions)
• Server monitors (back-end statistics)

12
SC Performance Manager Differentiators

• Secure Traffic Monitoring
• Unique passive monitoring solution able to
  monitor secure HTTP/S traffic
• Content-Aware Monitoring
• Allows monitoring of application-specific data
  and events
• Powerful content rules to create error watch
  lists and value lists to monitor application data
• Composite Transaction Monitoring
• Provides a single view of end-to-end transaction
  metrics
• Correlates end-user performance degradation with
  system-wide conditions

13
SC Performance Manager Key Advantages

• Only monitoring solution that monitors accuracy
  from the end-user perspective for all users
• Strongest front-end diagnostics on the market
• Shows behavior of the application like the real
  users are experiencing it
• Open, standards-based API
• Integrate monitoring data across the enterprise
• Complementary to existing network and systems
  management tools
• Strong integration with SilkPerformer and
  SilkTest
• Guarantees best re-use of testing assets in
  post-deployment

14
SilkTest GUI Functional Testing

• SilkTest is the industrys leading functional and
  regression testing software for enterprise
  applications
• Focused on ease of automation, SilkTest enables
  users with different testing backgrounds and
  goals to easily create, run and maintain
  long-lasting test automation

15
SilkTest Differentiators

• Object-Oriented Scripting
• 4Test - object-based fourth-generation scripting
  language designed specifically to support
  creation of long-lived automated tests
• Agent Technology
• Translates the commands in 4Test scripts into
  GUI-specific commands
• Allows for multi-step transaction testing and
  distributed testing across machines and
  environments
• 24X7 AutoRecovery
• Tests continue to be executed after unanticipated
  failures
• Auto clean-up and restart from base state after
  application crash
• Unicode Support
• Unique ability to simultaneously test
  applications in single and/or double byte
  character languages, with one test script, all at
  the same time

16
SilkTest Key Advantages

• Supports multiple large application environments
• Powerful and flexible scripting language enables
  high reusability and maintainability
• Mitigation of test maintenance
• Supports novice and power users
• Recovery system for unattended testing

17
SilkPerformer Performance Testing

• SilkPerformer is an advanced enterprise-class
  load and stress testing tool
• Predicts the behavior of enterprise applications
  prior to deployment, regardless of size and
  complexity
• Reliability and Availability
• Performance
• Scalability

18
SilkPerformer Differentiators

• TrueLog Visual Scripting
• Customize recorded test scripts visually, using
  point and click operations
• Content Verification Under Load
• Verifies the content of server response across
  all virtual users
• TrueScale Technology
• Simulate twice as many virtual Web users on the
  same platform than the closest competitor

19
SilkPerformer Key Advantages

• Depth and breadth of supported applications
• Accuracy of simulation
• Mitigates the risk of project failures
• Scalability performance of simulation
• Run load tests with thousands of simulated
  concurrent users at reasonable cost
• Front-end diagnostics

20
SilkPerformer Component Test Edition

• SilkPerformer CTE (Component Test Edition)
  provides functionality for the testing of remote
  software components of distributed applications
  under realistic server conditions
• Web services
• .NET
• J2EE
• Full compatibility with SilkPerformer and
  SilkCentral Performance Manager

21
SilkPerformer CTE Differentiators

• Interactive Visual Programming
• Create reusable test cases via point and click
• Concurrency Testing
• Test server components under realistic server
  conditions
• Unit Test Importer
• Reuse unit tests written in Java or any .NET
  language in later testing stages of SAL

22
SilkPerformer CTE Key Advantages

• Streamline testing process
• Build tests quickly without programming, even
  before client programs are available
• Reduce demand on expensive resources
• Offload component testing to pure testers
• Uncover architectural problems early so they can
  be cost-efficiently fixed

23
SilkCentral Provides Quality Optimization

• With SilkCentral, applications are
• Defined, developed and deployed on time and on
  budget
• Aligned with business requirements
• Free from embarrassing and costly application
  outages
• Optimized for quality and maximum ROI

24
Segue Partners

• Extending the solution

ApplicationMonitoring
ASQ
SilkCentral Quality Optimization Platform
Network and Systems Management
Diagnostics
25
Segue Training and Consulting Services

• The Value Offered by Segues Services
• Greater success in overall automation
• Greater efficiency in deployment of products
• Increased skill level for testing teams
• Individualized rollout plan tailored to your
  needs
• Increased productivity for all employees involved
  in the SAL

26
Training Dimensions

• Self-Directed
• Quick-Starts
• Online, 100 self-paced
• Tutorials
• Online, non-product related topics, 100
  self-paced
• Instructor-led
• Classroom
• 4-day regional training courses with certified
  instructors in a public setting
• Online
• 1- or 2-week, instructor supervised, public or
  private
• Standard Onsite
• 4-day training courses, certified instructors,
  private setting
• Consultative Onsite
• Custom training path design, includes Needs
  Skills assessment

27
Consulting Services Dimensions

• On-Site Services
• New customer quick starts
• One-on-one staff training
• End-to-end performance testing
• Packaged application support
• PeopleSoft
• Siebel
• Oracle
• Best Practices review and recommendations
• Project management and general QA staffing
• Remote Services
• Scripting
• Advanced troubleshooting
• Special topics

28
Market Acceptance

• Segue Customers Comprise
• 61 of the Fortune 100 eight of the Fortune 10
• The Top Five telecommunications companies
• The Top Three aerospace companies
• The Top Three investment banks
• The 1 computer product distributor
• The 1 office product distributor
• The 1 aircraft manufacturer
• The 1 department store

29
Segue Optimizes Software Quality Worldwide
30
Measurable Customer Value

• palmOne
• Background
• Designer and manufacturer of Palm devices
• 54 market share
• Challenge
• 7 failed internal QA automation efforts
• 36 platforms to test
• No Palm OS QA automation vendor
• Solution
• SilkTest
• Ported to Palm OS in 4 weeks
• Benefit
• 35 reduction in testing costs
• 85 reduction in testing person days
• 42 reduction in testing staff, 57 planned
• 11,000 test cases now run in 2.5 days

31
Measurable Customer Value

• eBay
• Background
• Largest Online marketplace
• 95M registered users, 272M listings, 28B Revenue
• Challenge
• Test 100,000 lines of new code every week
• 17 languages
• Solution
• SilkTest
• Benefit
• Regression testing reduced by 8-12 hours
• Weekly release cycles ensured
• 1 set of test scripts across 17 web sites
• Unattended testing

32
The Segue Promise

• Quality Optimization Throughout the Software
  Application Lifecycle
• Provided by the SilkCentral Platform

Define
Measure
Manage
Maintain
33
Optimizing Quality