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Thank you for allowing us to introduce you to

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Fulfillment. IVR. Help Desk Support. Consultation. Telmart ... Fulfillment ... information processing, order/lead generation and fulfillment operations. ... – PowerPoint PPT presentation

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Title: Thank you for allowing us to introduce you to


1
Thank you for allowing us to introduce you
to TELMART INSTITUTE OF MARKETING. TIM is a
family run business.We invite you to come join
the family, and allow us to take the pain out of
your marketing headaches!
2
  • Telmart Institute of Marketing
  • Summary of Services
  • Inbound Teleservices
  • Outbound Teleservices
  • Qualitative and Quantitative Market Research
  • Order Processing
  • E-Mail Response
  • Fulfillment
  • IVR
  • Help Desk Support

3
Telmart Institute of Marketing Inbound TIM
offers integrated or stand-alone solutions to
optimize customer interactions across all
channels, including the telephone, Internet, mail
and fax. Management of our clients inbound
sales and service programs is accomplished in our
two (2) Customer Contact Centers. We offer both
dedicated and shared environments. Highly
trained representatives access customer history
records and interact on-line. TIM specializes in
direct response programs that often require
program specific customer education, sales and
service skills. Outbound TIM specializes in
generating customers for a variety of companies.
Our outbound program services include direct
sales, lead generation, prospect
contacting/calling, and customized reporting.
Once provided with an ASCII prospect list, the
predictive dialing system will increase
productivity from 50 to 300. Management and
production of our clients sales and service
programs are performed utilizing representatives
who are carefully selected, highly educated and
service oriented. Our representatives receive
on-going training in listening and probing skills
through partnership with Delaware County
Community College.
4
Telmart Institute of Marketing Market
Research TIM specializes in customized market
research for a wide range of businesses and
organizations. Our customers choose to partner
with us because we are committed to high quality
market research and data collection, both
business-to-business and business-to-customer.
TIMs data collection methodologies include
Quantitative and Qualitative services..Our
specialized team of interviewers receive on-going
training to enhance their interviewing skills in
probing and communicating with people at all
levels. Order Processing TIMs Order
Processing capability is client driven/client
specific, and delivered as per the Statement of
Work during the Planning phase. In both an
Outbound (Sales) and Inbound environment,
deliverables may be processed via FAX, e-mail, on
on-line access to Static IP within the Client
Company and by Client choice. E-mail
Response TIMs E-mail Response as defined in the
Statement of Work, is dependent on clients
needs, and serves as an excellent tool to enhance
quality and reduce cycle time. This tool is
frequently utilized for order or appointment
confirmation. In response to product inquiries,
we also offer an option of multiple responses
triggered by key work recognition.
5
Telmart Institute of Marketing Fulfillment TIMs
Inbound and Direct Response Service Department
supports our clients fulfillment needs by
employing a full-time staff. Letter shop and
warehousing activities are performed at the TIM
warehouse, IVR TIMs sophisticated Interactive
Voice (IVR) system offers numerous options as an
alternative to a real-time representative. Help
Desk Support TIM maintains a staff of highly
skilled Information Technology Consultants on a
retainer basis. Based on client needs, these
consultants can be retained to support both
hardware and software trouble-shooting. Consultin
g TIM offers seasoned Account Executives to
support each client program from general
information gathering and research through
program design, development, and implementation.
The Account Executive acts as the Program Manager
providing direction to Information Technology
Specialists and Representatives for each specific
Program. This process has proven successful in
effective script development, list uploading,
list preparation, data delivery and
representative preparation.
6
Why should you Outsource?
Telmart Institute of Marketing
  • Focus on YOUR core competency
  • 24 hour availability
  • Reduce equipment investment
  • Eliminate software upgrades
  • Able to expand without direct investment
  • Have flexibility to grow
  • Decrease hiring expense and training time
  • How Outsourcing will Benefit YOU.
  • Provides the flexibility to respond to changing
    market conditions.
  • Produces greater customer satisfaction.
  • Allows more money for investment in product
    development and marketing.
  • Ability to control costs.

7
Sampling of our Satisfied Customers
Telmart Institute of Marketing
8
Telmart Institute of Marketing
Overview Telmart Institute of Marketing has over
fifty (50) years of experience in the market
research and teleservices field. Our executives
are members of the board of Directors for the
Philadelphia Direct Marketing Association and the
American Teleservices Association. Additionally,
we continue to examine best in class Center
Operations and measurement systems through our
relationship with the Benchmarking Telemarketing
Association. Our corporate headquarters and
adjacent Call Center Operations facility is
located in Collingdale, PA where we currently
have a sixty (60) seat capacity. Telmart
Institute of Marketings approach to the
marketing services industry is through process
customization and continuous improvement. We
design, develop and administer direct marketing
systems to meet specific client and customer
needs. TIM is a multi-dimensional company with
individual lines of businesses, which include
telesales, teleservices, market research, live
chat, e-mail response, web callback, information
processing, order/lead generation and fulfillment
operations. TIM offers both off site and on site
moderating. Because quality is our number one
objective, client input and feedback is a welcome
element of our partnership. Our skilled
representatives are our most valued employees.
They represent you! Remember! Telmart Institute
of Marketing is a family run business Come join
our family.
9
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