Inclusive eGovernment policies in the EU relevant for local and regional level

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Inclusive eGovernment policies in the EU
relevant for local and regional level

• Juan Gonzalez Mellizo
• European Commission

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Inclusive eGovernmentRationale

• Manchester Declaration
• "by 2010 all citizens, including socially
  disadvantaged groups, become major beneficiaries
  of eGovernment, and European public
  administrations deliver public information and
  services that are more easily accessible and
  increasingly trusted by the public, through
  innovative use of ICT, increasing awareness of
  the benefits of eGovernment and improved skills
  and support for all users

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Inclusive eGovernmentProblem Area

• 30 EU polulation Socially Excluded/Disadvantaged
• ?lean on PA services the most ? use eGov the
  least
• Are fragmented have complex, multi-needs live in
  different environments (social/economic/geographic
  al/cultural)
• Inclusive Policies are emerging, still not enough
• Delivery channels dynamics are complex
• Actors of multiple nature (PA, third, private
  sectors)
• Multi-channel delivery is the way forward
• Beneficiaries are multiple (e.g. Practicioners,
  citizens, third and private sectors entities)
  througout value chain

70 of Inclusive eGovernment practices are
delivered at the local and regional level
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Inclusive eGovernmentFocus

• eInclusion
• Technologies and Policies addressing ICT
  drawbacks to allow wider accessibility to the use
  of ICT
• Inclusive eGovernment
• User-centric citizens, practicioners
• Focusing on Service Delivery
• Benefits througout whole value chain

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Inclusive eGovernmentPast Activities at EU level

• Inclusive eGovernment Group of Experts
• eGovernment Ministerial Conference in Lisbon
  19-21 September 2007
• Survey on State of the art in EU MSs (J.Millard)
• Call for Proposals CIP ICTPSP WP 2007 Pilot
  under negotiation on e-guidance , employment,
  health, education and other social services
• Pilot led by public administrations at
  local/regional level

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Inclusive eGovernmentOngoing Activities at EU
level

• MSs Identification of flagship initiatives
  throughout the EU
• Consultation exercise with stakeholders
• EU-study Multi-channel Delivery Strategies and
  Sustainable Business Models for Public Services
  Addressing Socially Disadvantaged Groups
• Call for Proposals CIP ICTPSP 2008 (Evaluation
  ongoing) ? Support to a Thematic Network under
  Objective 1.5.1 Capacity building for inclusive
  access to on-line public services

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E-Inclusion campaign be part of it!

• Raising awareness, commitment, exchange of
  practices
• Context of EU policy E-Accessibility, Riga
  Declaration, e-Inclusion policy 2007, EU projects
  (RD, CIP, SF, studies, etc), evolving EU social
  and economic inclusion policy (Renewed Social
  Vision, 21st Century Internal Market, Disability
  Directive, Demographics policy, etc)
• Dissemination activities
• Ministerial events Lisbon (Dec 2007), Vienna
  (2008)
• Events and initiatives of many kinds across
  Europe
• Special thematic workshops
• Awards dissemination campaign
• Reports Lisbon booklet of good practices,
  national plans
• Web, newsletter, brochures/ documents

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About ePractice(www.epractice.eu)
ePractice is a web 2.0 based good practice
exchange portal where eGovernment, eInclusion and
eHealth professionals can meet, share and learn
from real-life experience.
Current statistics? More than 14.000 registered
users? More than 50.000 unique visitors per
month? More than 900 good practices from 46
different countries
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ePractice.eu Portal Features
Sections

• Cases
• News
• Events
• Library
• Factsheets
• People
• Workshops
• TV
• Blogs
• Communities
• Journal

Tools Services

• Search
• Tags
• Kudos
• Ratings
• Comments
• Contribute

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ePractice other figures
ePractice and eInclusion 250 new cases in the
last year ePractice and Inclusive
eGovernment Flagships community to be
published ePractice cases relevant for
regional/local level Almost 50 for the
eGovernment topic More than 60 for the
eInclusion topic Relevant Communities in
ePractice eParticipation and eDemocracy eGovernm
ents city forum Cities working on eInclusion
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ePractice(www.epractice.eu)

• Second phase of ePractice starts in March 2009.
  Challenges ahead
• Real degree experience exchange in ePractice to
  be measured
• Language is an issue
• Good Practice exchange (through ePractice or
  other platforms) is crucial for succesful
  interregional cooperation in the inclusive
  eGovernment area

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Inclusive eGovernment

• Marina Manzoni
• EUROPEAN COMMISSION
• DG INFSO
• ICT Addressing Societal Challenges
•  eGovernment 
• marina.manzoni_at_ec.europa.eu
• Tel [phone]
• Fax [phone]