Cooperative Education Work Term 2: CAA Manitoba 870 Empress Street Danielle Sutton Mohr April 31 Aug

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Co-operative Education Work Term 2 CAA
Manitoba870 Empress Street Danielle Sutton
MohrApril 31- August 24, 2007
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History of CAA

• Started in 1904 as the Manitoba Motor League.
• The club started with only 12 motorists, and is
  one Manitobas oldest existing companies.
• CAA now has 160,000 members.
• It is part of the Canadian Automobile
  Association, which is affiliated with AAA across
  the United States and clubs all over the world.

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The Various Departments of CAA
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Empress Branch
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The Warehouse
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The Trip Tiks Department
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The Telecenter
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CAA is comprised of three main categories

• Auto-Touring
• Trip-tiks, maps, tour books, travellers cheques,
  IDPs, travel health insurance, merchandise,
  member services, road side assistance
• Travel Agency
• Cruise specialists, Disney experts, flights, tour
  packages, visa assistance
• Home Property Insurance

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Management Structure

• In Winnipeg, there are three branches Empress,
  St. Annes, and McPhillips
• Within each branch there is a Manager and a
  Supervisor
• As Travel Counselors, we communicate more
  directly to the Supervisor
• The branch manager acts as a liaison to the
  administration offices

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Amy Losics, Branch Manager Marian Warner,
Empress Receptionist
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My Duties

• Sell CAA memberships
• Quote and sell travel health insurance
• Receive and sell merchandise
• Sell travelers cheques, IDPs, foreign currency
  and attraction tickets
• Take passport photos
• Assist members with trip planning by providing
  maps, tour books, and Trip Tiks
• Reception duties
• Provide information to members regarding
  Autopacs Immobilizer program
• Promote and sell VISA Travel Money Cards
• Organize the Summer Staff BBQ

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Personal and Professional Gains

• Experienced in map reading and explanation
• Knowledge of North American geography
• Learned how to market the services and benefits
  through promotional activities
• Team work
• Event planning for a large group
• Knowledge of the tourism industry
• Able to handle customer complaints with
  professionalism
• More confident selling complicated Travel Health
  policies

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Travel Counselors from Empress
Danielle taking a members passport photo
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Conclusion

• CAA Manitoba is a perfect example of how a
  business functioning within the tourism industry
  should be run
• The staff is continually encouraged and treated
  with respect
• We are all empowered by management to do whatever
  it takes to WOW the customers
• I would recommend CAA to other students
  interested in learning more about the tourism
  industry